Help and Support

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Phones Forum

Knowledge Base
Talk tech, handsets, phones and plans.
Latest Topic - iPhone 6 creaking
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Billing forum

Knowledge Base
Billing cycles, understanding your first bill and how to check your usage.
Latest Topic - Pay off phone in one go?
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Coverage forum

Knowledge Base
Troubleshoot your coverage and access some network ‘know-how’.
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Broadband forum

Knowledge Base
All things mobile broadband including coverage, billing and devices.
Latest Topic - iPhone 6 and wifi
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General forum

Knowledge Base
Global roaming, porting and anything else you would like to discuss.
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App Chat

You can provide feedback on Virgin Mobile apps as well as suggest new ones.
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Announcements

Did you know, Virgin Mobile customers can join our mobile tester team? You record a review for one of our latest handsets and you get to keep the phone you review. You can apply here

Check out what the tester team have been up to here