Help and Support

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Phones Forum

Knowledge Base
Talk tech, handsets, phones and plans.
Latest Topic - Loss of signal note 4
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Billing forum

Knowledge Base
Billing cycles, understanding your first bill and how to check your usage.
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Coverage forum

Knowledge Base
Troubleshoot your coverage and access some network ‘know-how’.
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Broadband forum

Knowledge Base
All things mobile broadband including coverage, billing and devices.
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General forum

Knowledge Base
Global roaming, porting and anything else you would like to discuss.
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App Chat

You can provide feedback on Virgin Mobile apps as well as suggest new ones.
Latest Topic - Unable to pay bill
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Announcements

We've recently made changes to the way you log in to My Account. These changes were made to increase the level of security. You'll now need to register an email address and password to log in. It only takes 3 easy steps. For more info on how to do this click here.

Also check out our FAQs page here.