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CathyCat
Posts: 6
Registered: ‎24-11-2012
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I can't login to 'my account' to pay my bill

Hi, i asked a question few days ago about i CAN'T login to 'my account' to pay me final bill, but you still told me to login.... My final bill is due by 2/12. My account no. is 0466322722 everytime i login, it says incorrect phone number or pin. but i can still login to broadband webmail and usage, only can't login to 'my account' to pay bill. Can you please have a look? Thank you
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Zoe
Posts: 1,833
Registered: ‎19-11-2012

Re: I can't login to 'my account' to pay my bill

Hi Cathy,

 

If you’re using the number associated with the service it won’t accept it as a log in if you’re no longer connected. But you will be able to use your account number & PIN. The account number will be 10 digits and you’ll find it on the right hand side of the email notification you’d receive.

 

If you’re still having trouble logging in just send us your info & we’ll be able to help you out.

 

Cheers

Zoe

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CathyCat
Posts: 6
Registered: ‎24-11-2012

Re: I can't login to 'my account' to pay my bill

Hi Zoe, Thank you soooooooooooo much!!!!! i can pay my payment on time:smileyvery-happy: Thanks!! Cathy
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jft91
Posts: 2
Registered: ‎01-01-2013

Re: I can't login to 'my account' to pay my bill

I'm having the same problem my number is 0421764876. I used to be able to login with that number but now i can't. I don't have a record of my account number since I ordered my phone online and I didn't think to record it down.

 

 

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Nikki
Posts: 1,655
Registered: ‎06-12-2012

Re: I can't login to 'my account' to pay my bill

Not to worry, if you send us your info via our form we'll be able to find out the account number for you then give you a call to let you know.

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