I am getting quite excited to order my IPhone X in a couple of weeks, but if Virgin are not going to support the Apple Watch plan I may have to rethink renewing my plan. I have been with Virgin for many years and not even annoyed that my $20 legacy plan has been updated to $30, but I am disappointed that we will now be slipping behind the big boys of Telstra and Optus - and doesn’t Optus have a major connection with Virgin???
I spoke with Virgin online sales team today. I was told Virgin has just implemented support for series 3 cellular this month. And there will be no extra cost to use the number sharing. BUT i'm yet to see anything offical published by virgin so i'm still sceptical that i was given some dodgey advice.
Hi Zoe. Im pretty concerned about the fact that your sales team is telling customers that Virgin DOES support the cellular feature right now and is not charging a fee for it. Giving out incorrect advice to trick me into signing up to a 12 month contract seems like false advertising
I agree. I've been a loyal Virgin customer for over 10 years. The main selling point and reason I got the series 3 watch for me is the cellular. So now do I sit around with virgin and wait until who knows when for the cellular support to be added?? and at what extra number sharing fee?? or do I just jump to Optus now and get the full use of my watch right away. It's shame Virgin's missed the mark on this. Although I guess there is the argument that maybe Optus prevented Virgin and the other piggy backing networks from having this feature now in order to steal their business? Im this close to signing a 12month contract with Optus, so well played Optus.
I'd have to agree with hobohendo. This may well be a case of Optus holding out to acquire the Apple Watch LTE adopters. I too am rowing the same boat of dilemma. The watch is not even available until Nov 13th at the earliest - (and if Apple being Apple they probably wont supply enough watches to meet the demand in some deluded reasoning thinking it artificially creates hype and demand) .... oops - digressed .....Anyway I would hope that Virgin will make some sort of formal announcement with a timeframe so that their customers can decide whether the wait is worth it or to jump ship ...... Would prefer to stay with virgin but if they cannot offer what the other telcos are able to then the decision will be easy
I would doubt Optus is holding out as virgin would be there best customer so to speak & virgin could just as easily do a deal with another telco
Virgin Mobile Australia is wholly owned by Optus, so I see this as more of a strategic decision. Either that, or Optus are having trouble working out how to give third-party carriers on their network access to the required tech for using the same number on a second device.