I understand that AutoData CAN NOT be turned off. If so, is there any supervisor at Virgin who can please confirm this, before i send my complaint to the Telecommunication ombudsman and virgin receive a fine, much more than my disuputed amount.
This Feature does not really assist customers, contrary to the script that Virgin follow.
It assists your revenue only.
I don’t speak for Virgin as I don’t work there, but information about this is contained in the Critical Information Summary that you agreed to when signing up. See “Standard Rates” in the attached Critical Information Summary to see what fees excluded usage incurs: http://www.virginmobile.com.au/Global/virgin-mobile/static/pdfs/cis-forms/CIS-$55-Phone-Plan-From25A...
I get that this feature may be annoying if you’re constantly going over your data allowance, but if that’s the case, you might want to consider changing your rate plan to a higher allowance of avoid going over your cap in the future, or changing from a phone plan to a SIM plan if you’re out of contract to get more value for less cost each month. Even though it’s annoying to get an unexpected charge, you’re warned several times before exceeding your data usage that you’re getting close. While it does help Virgin get extra money from you, it’s not without your consent as you continue to get closer to the limit despite the warnings, and wouldn’t it be more annoying if your internet access was suddenly cut off rather than spending the equivalent of a coffee and a muffin to allow you to stay in contact with the people in your life?
As I said, it might be best to contact someone from Virgin and see if there’s a plan you could go on to prevent you from getting any unforeseen data charges. I hope this gets sorted for you somehow, but I just wanted to explain why lodging a complaint against them would be unwise and ultimately unnecessary given that you already agreed to being charged for excluded usage when signing your contract.
Hey @Patshan, if you need some help with your plan or bill we're more than happy to help! Have you spoken to us about this already?
Auto Data is a feature of our current plans that cannot be removed, we introduced it to be fairer to our customers - previously we charged 5.2c/MB, which works out to approximately $52 for 1GB of data rather than the $10 for 1GB you're charged with Auto Data. Plus, unused data still rolls over or you can gift it to another Postpaid Virgin Mobile customer, so you're not having to pay for something you can't use.
@notsure is right in saying you may benefit from changing to a plan with more data if you are finding yourself going over your data, is this something you'd like us to help with?
Thank you for the response.
If I go 17mb over my plan, why shouuld i pay for 1 whole GB? In fact, under the rate of 5.2C/MB, i would pay 88.4cents under the old methodology? Is this Fairer? You are charging in bulk.
I have data sharing. Someone sent me data, making your "feature" meaningless to me and puts me out of pocket.
If nothing can be done to credit my account for the pack i do not need, then i will need to lodge a complaint with TIO.
If you only used 17MB, then the rest would rollover to your next bill, giving you the opportunity to use that data you've paid for - we're currently the only telco in Aus that offers data rollover on Postpaid, so we definitely see this as fair
If you send me your details via private message I'd be happy to take a look at your bill and see if we can help at all.