Generally we can't cancel an order once it has been submitted but if you refuse delivery of the phone it will come back and be automatically cancelled once we receive it back at the warehouse.
Hey, sorry for jumping in to this post.
Just wondering though, will my order be cancelled and be refunded if I don't collect the prepaid SIM I ordered from the Australia Post? (after the five business days parcel holding by AusPost which then will be returned to your depot)
Hey @reanna_irwin, sorry for the delay in getting back to you. Hopefully this has already been resolved, but to answer your question, if the order has not yet been approved (i.e. we've asked you for further information) then you'll be able to cancel the order.
However if the order has been approved, you won't be able to cancel the order as our warehouse would have begun the process of dispatching the phone to you. However if you didn't want to proceed with the contract then you can simply refuse delivery of the phone. The phone will then be returned to us and your contract will be cancelled.
Let us know if there's anything further we can help with.