I have received two SMS from virgin mobile saying that my direct debit has failed. There is no reason on my end that it has failed becasue it is on a valid credit card that you have used for the past 2 years.
You say that for me to fix paying my bill I should call you (which i tried and the wait time was over 30 minutes), or I should try online (which for some reason wont allow my phone number to link to my account). I have also tried to chat to you online via chat support, but it just says you're busy. To be honest you make it exhausting to try and pay a bill....which I shouldn't even have to try to fix as it is a problem on your end not mine. I am sure its the same issue as last month where I received numerous texts saying that I hadn't paid my bill, quickly followed by texts saying I had. I don't know whether what I receive from you is spam/hoax or legitimate anymore.
Please just fix whatever is going on from your end, or let me cancel my service and I will go elsewhere.