The old postpaid mobile broadband used to have a public IP address, but the new huge plans seem to have adopted a standard Optus reseller symmetric NAT port scrambling attitude, with IP addresses starting with 49.
Let say we pretend that some applications still require a public IP, does Virgin offer any public or static IP additions?
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Zoe, or anyone else who may be in the know. this post is a little unclear. In the past the postpaid plans offered by Virgin Mobile Broadband had real fair dinkum public IP addresses. As of a few days ago this changed and we are now been routed out thru your NAT router and have completely lost the ability to access the devices sitting behind our own devices.
Can you please confirm if Virgin Mobile have, without notice to it's clients, dropped this important feature?
The current access is like been able to make outgoing calls, but not been able to receive them.
If this is due to change in company policy it is important to let customers know. The technical service are unable to confirm if this is a "fault" or a delibrate action despite 36 hours having passed.
Larrie: Hi I'm Larrie. How can I help you?
Hayden Wilson: Hi Larrie, have postpaid broadband that has just had changes to the way it is delivered, near Gympie in Queensalnd. The service no longer has a public IP address assigned to it, Meaning that I cannot log on to my router to view my cameras etc. This changed on the 4th at Midnight. I need a publicly accessible IP address or I will have to move to another provider.
Larrie: Really glad you've reached us. Our internet plan services now after we close all old plans are acting like a mobile already. Our Ip address set to static (no specific Ip address) which will connect to any network or tower available.
Larrie: I'm afraid, Ip address to set for your cameras is no longer applicable on this service.
Larrie: You may consider checking out our Help & Support Community @ https://community.virginmobile.com.au/
Hayden Wilson: So is Virgin mobile going to provide a service that I can use to access remote devices, meaning, are you going to make available a service with publicly accessible IP addresses? Keep in mind that I need a proper answer, as I will be posting this conversation in many forums...
Larrie: Our internet plans is a handy service that you can connect to your laptop or phones wirelessly however it has certain limitations in any case that you'll be using that in other devices that is asking for Ip address.
Hayden Wilson: ...Well it looks like I'm done with Virgin...I tell all that Larrie, said that I should take my business elsewhere...Thanks Larrie
Larrie: It's not really good to know at all but I would possibly feel the same way as you do. Rest assured that whenever that kind of service will be updated, we'll surely let you know online.
Larrie: Hope I covered everything and thanks for your inquiry today.
Looks like Virgin will lose a lot of customers over this completely unannounced change sprung on customers just before the holiday season. By any measure it can only be considered a downgrade.
Those who are looking for a real internet service delivered on 4G, not a hobbled service may want to consider Beagle Internet. Not only do the offer public IP addresses on the same underlying Optus Mobile network, they even offer static IP's.
My Beagle SIM arrived today and true to their word it worked straight away. I now have a static/public IP address on one of my sheds. It is on the Optus network and connected to the same tower.
So much easier to deal with on the phone as well. Their tech support people know what they are talking about.
That is one of my six services with Virgin to be cancelled later today.
Hey guys, last week we changed our Mobile Broadband platform to match that used by our mobile services. This allowed us to offer the same benefits that mobile customers received such as Data Gifting, Data Rollover and Music Streaming. However this also meant IP addresses would now be private and we're unable to offer public IP addresses moving forward.
I understand this means some services have been affected that require a public IP address. If this has affected the way you use your Mobile Broadband service, get in touch with us via private message on Facebook or Twitter so we can look into your account further and discuss your options.