That's not good Sandra.
Generally you'd only see this message if you had not yet activated your SIM card however if you've been able to use the service up til now we'll need to check your area to confirm there's no issues.
If you have Facebook you can go to our Virgin Mobile page and send us a private message with the details and we'll follow up from there.
Oh no! That's not good swtboy.
If you're still having problems with the service send us a private message via our Virgin Mobile Aus Facebook page and include what area you're in and we'll look into it for you.
I have just had the same problem happen to my phone yesterday and today can't make any calls or texts! I have the new Samsung Galaxy S4 mobile phone...can I get any help please?
I have been having the same issue yesterday and today, getting the message Not registered on network at times. I have also been getting SIM card removed sometimes. When I restart the phone it's all working OK. But I have been restarting it around 10 times during the day, yesterday and today. Can't continue doing this!! All people are calling and I am not receiving their calls.
I have a galaxy S4 for about a year now, never had the issue until yesterday.
Thanks for your help
Hey bruceg, happy to help out through here if you like?
Have you tried restarting your phone to see if it reconnects?
Can you also let me know what location you're experiencing these issues in so I can check for problems reported in the area?