02-09-2013 12:49 PM
Hi, I am getting the following error message on my Samsung and can't make or receive calls:
"Not registered on network"
Does anyone know if the Virgin network is down?
02-09-2013 02:55 PM
That's not good Sandra.
Generally you'd only see this message if you had not yet activated your SIM card however if you've been able to use the service up til now we'll need to check your area to confirm there's no issues.
If you have Facebook you can go to our Virgin Mobile page and send us a private message with the details and we'll follow up from there.
03-01-2014 04:52 PM
Oh no! That's not good swtboy.
If you're still having problems with the service send us a private message via our Virgin Mobile Aus Facebook page and include what area you're in and we'll look into it for you.
14-01-2014 03:44 PM
I have just had the same problem happen to my phone yesterday and today can't make any calls or texts! I have the new Samsung Galaxy S4 mobile phone...can I get any help please?
15-01-2014 10:36 AM - last edited on 22-07-2016 11:18 AM by Grant
That's not good Blacklotus
If you're still having issues with the service can you please try turning the phone off/on and also doing a manual network selection.
If neither of these work then get in touch with us to go thru further troubleshooting.
19-03-2014 04:33 PM
I have been having the same issue yesterday and today, getting the message Not registered on network at times. I have also been getting SIM card removed sometimes. When I restart the phone it's all working OK. But I have been restarting it around 10 times during the day, yesterday and today. Can't continue doing this!! All people are calling and I am not receiving their calls.
I have a galaxy S4 for about a year now, never had the issue until yesterday.
Thanks for your help
20-03-2014 05:18 PM - last edited on 22-07-2016 11:19 AM by Grant
It's possible the SIM or phone is playing up which is causing this to happen.
Contact us here to go through some troubleshooting
06-08-2014 01:42 PM
Hey bruceg, happy to help out through here if you like?
Have you tried restarting your phone to see if it reconnects?
Can you also let me know what location you're experiencing these issues in so I can check for problems reported in the area?