Hi we are not impressed to have to find out that the waiver period changed from 3 months to 1 month when we went instore to upgrade knowing that we had 3 months left on our contract , 2 very unimpressed virgin customers of 6 years are now told to either wait till there is 1 month left of our contracts to upgrade or to pay out what is left owing , where did good customer service go?? there was no information about the changes of the waiver period sent out to any customers or even put on the website to tell customers about the change happening
There is/was actually no official waiver period, every plan that comes with a phone is set for a 24 month commitment period (or some have the option for 12 months).
Customers seeking an early upgrade before their commitment has ended are assessed on a case by case basis. If you feel you have previously enquired about upgrading early during this current 24 month commitment and were advised the final 3 months and this is documented on your account, please contact us here and that should be honoured.