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Hey there @connybabe2013
There is/was actually no official waiver period, every plan that comes with a phone is set for a 24 month commitment period (or some have the option for 12 months).
Customers seeking an early upgrade before their commitment has ended are assessed on a case by case basis. If you feel you have previously enquired about upgrading early during this current 24 month commitment and were advised the final 3 months and this is documented on your account, please contact us here and that should be honoured.
Hi - totally agree with this. A 1-month upgrade period is ridiculous. I will be checking back into the store at 3 months from the end of my contract. If the period is still 1-month, I will pay to break and move to Vodafone (with whom I still have one phone on contract and can get a 3-month upgrade period).
I would suggest that this new plan will cause more damage than good to you. Pretty poor, Virgin
I had a plan with Voda previously, they said i had to honour the whole 24 months, which I was a little miffed at. Shopped around and Virgin had much better deals (was paying voda 60/mth for 2 gb data).
Went to Wilson's Prom in Victoria the other weekend, and my friend with Voda was roaming (able to sms/call but no data). So glad I'm not with Voda anymore.
Just my experience.