My family have about six postpaid broadband services in total. We used to have them with Telstra Bigpond. Our requirements were to be on a plan which had no excess data charges and also gave us Public IP addresses, hence why we selected Virgin.
Today all my devices that depend on Public IP addresses suddenly stopped working. No more access to my RDP session, no more camera access, and all now coming up with 10.x.x.x addresses which are obviously private. Tech support indicated that there is a "problem" and offered to come back to me. I suspect it's more than a problem! I suspect the Virgin have made what appears to be an undisclosed change to their postpaid plans and are now treating us with the same disrespect as most "prepaid" users get. Can anyone confirm this, or is there an actual problem of a technical nature, or a workaround for those who actually need "real" internet access.
Spoke with technical support again today. No answer from them as yet. Apparently it can take up to 48 hours to have the answer provided. They are not sure if this is a fault or a fundemental but unannouced change.
I have tested all my services and everyone of them is now not fit for purpose due to this change/fault which appears to be undocumented. In my experience most ISP's or other Utility Providers would give some notice of such a far reaching change so that a customer could make alternative arrangements in a timely fashion.
It's now been 33 hours or so since I have been able to access my devices. We shall see what happens tomorrow.
Meanwhile I have ordered replacment SIM's from Beagle who still have Public IP's and even static IP's available on the Optus 4G mobile network.
It's now more than 48 hours since my 1st call. I have not had a response at all. It makes you wonder if VirginMobile are really capable of running a responsible customer focused business.
Given I was paying between $60 & $75 per service for six services they are going to loose $4680 per year in revenue from just this one client. I expect monymaru is another $2880.
Hard to imagine any ISP been so slack as to not even respond in a timely fashion.
I would guess there would be many others in the same boat.
Another full business day has passed with no communication from Virgin Mobile regarding this issue. I too am astounded. As a wholly owned subsidiary of Singtel Optus, the network upon which they run their services you would think they would be able to answer this simple question.
This reflects very poorly on both companies.
i guess if I had looked at Wikipedia before going with this provider I might have picked up on the poor performance from 2008 and still continuing.
Hi Alan, I've got problems too.
Cameras and other remote equipment on my property.
Happened on the 4th December around midnight, according to some logs.
I hope they fix this, I have actually been with Virgin for years with no issue,
but will have to move on if they can't provide public IP's.
Sorry to hear about that H_Wilson. I have still not heard bac from them - more than 3 days now. Not one call, not an email, not an SMS. Calling them means another wait on hold.
My new Beagle Internet SIMs arived today and I will install tomorrow. Then I am afraid most, if not all of my Virgin Accounts will be cancelled. I will certatinly remember their lack of response when it comes to deciding or recommending such services.
I spoke with a buddy today who has two services. His are doing the same and he is very disappointed in the lack of response.
I will report back on how well the Beagle plans work.
My Beagle SIM is now up and running at one of my sheds. I know have a real public IP again, and paid the $3 extra for the static so no need for dyndns either.
I will now need to roll out to the other 5 sites and set about cancelling my "Data Gifted", but unusable plans.
I see on other threads that Tech Support are admitting that there has been a change, but still no callback to me.