On 29 Dec '17 I chatted with Virgin about an issue I detected with the "rollover" data system.
I maintain that as the system stands, the "data rollover" can only work once.
Because as the rolled-over (unused) data only rolls over once, for only the next month (month two), and
as the DATA USAGE statistics (on the Dashboard page), indicate that the 40Gb "allowance" data I buy each month is used up before the left-over "rolled-over" data,
it means that the rolled over data from month "one", is the last part to be used.
Therefore if I don't use all the 40Gb and any left from month one, I don't get any data rolled-over from month two, into month three.
And, if I don't use all month two's 40Gb allowance data, so still have some of the previous (month one's) data left, at the end of month two, I lose all data left over.
That, is how the Dashboards statistics read.
Which may mean the "roll-over" of data does not happen after month one.
Hi @JustMax, rolled over data can only be used the following month, if you don't use it all then it is forfeited. In terms of the order data is used, your included data will be used first, then any Data Rewards, then any Data Pack allowance, then Data Rollover. We have more info on Data Rollover here.
Then, Grant, "rollover" is flawed, of not a scam.
Flawed in that it has not been configured correctly.
Please make this known to your management, and ask that they correct it.
Thanks Grant for your reply, even though the issue is still, and clearly to those who think about it, flawed, and cannot work.
So, with it being impossible to;
firstly, know how much data is left at end of each month, (DASHBOARD "data usage" stats are not reliable or as realtime as they should and could be)
so making your customers unable to watch their usage and get as near to the zero data figure as possible,
to not waste data when the new month with no rollover available begins, and
to avoid over-shooting and being charged for an extra Gb they will not use most of,
it's very hard to not regard this, as a scam.
But, let's stay with the possibility that Virgin has yet to completely and properly set-up the new "rollover" system?
Part of that may include the fact that I cannot access or have an app for "DATA BREAKDOWN" suitable for my Macbook Air, so have only the minimalist Virgin DASHBOARD statistics rough guide to watch my usage.
No ability to see any of the webpage info or other fairly important statistics and links, so I/we can do our own checking and adjusting our online usage, to be as efficient with our "allowance" data as we can.
But it seems that customers with iPhones do have a DATA BREAKDOWN app available?
But not for a Macbook Air, at least on iTunes?
Aside from losing data each end of month/cycle either by not knowing how much is left come the hour, and or not wanting to over-use, or by using more than the 40Gb allocated, so overshooting and being charged for an extra Gb.... it's easier for now, to assume Virgin is still structuring the new system, and has a few "teething problems" to sort?
I may not be a geewiz millennial with fabulous techie and light-speed typing skills etc., but I can observe and think deductively, and see simple and subtle glitches here and there.
For an all-round better world, if the younger gen's can accept the world, is definitely not all good, and that an old fogey has the Will to do the Right IMPARTIAL Thing.
Then there's the question of the time and energy, plus data consumption I have used, and debatebly wasted with this and various other "issues" come "complaints", pointing out either or both scams and teething problems with this and other ISPs?
THEN, the hours spent composing necessary complaints to the various Ombudsman's offices, and to the "Consumer Affairs" authorities over these possibly-dubious services?
As well as constantly fending-off illegal online and offline stalkers from big tech.
Who pays for the stresses upon my heart and mind, and for the time spent on these "childish" technological maladies I see and do my best to fix, for everyone?
Richard Branson? Too busy building thrill-seeker rockets, I expect? "Hi Rich!"
Please don't take my jibes personally folks. you know too, it's a cultural problem.
Some level of apologies goes to y'all here for venting my screen-spleen to one more source of an oldie's disquiet.