Hoping i can get some help on this subject..
My phone plan after years has been upgraded for no particular reason & certainly without my permission, i pay the same amount on my bill monthly & have done for a very long while without an issue, suddenly i recieve a "debt collection agency referral" letter in the mail stating i owe money. .
I don't think i should have to pay considering i wasn't informed about on the changed amount (let me just say, i don't want to change plans, i never have.. this plan was perfect for me)
Have a quick look at this. I know this community page isn't a go to page everyday for most people, so I wouldn't expect you to have seen this. But I remember my brother had a messsage sent to him; did you get a text message from VMA last year?
I'd give VMA a call too, that way they can look at your specific details. Here's the link.