I was overseas with me wife and baby for a month in April.<br><br>During that time, my townhouse electric meter caught on fire. 3 days of no electricity for all of the units.<br><br>Leaving my wife's mobile phone at home for my kids and mother in law to use, my 2 yr old daughter used up 13 gigs of data from Virgins plan.<br><br>On the day we came back home, our phones were frozen.<br><br>I then called up Virgin and found out what had happened. <br>My initial reaction was to refuse to pay the data fee. It was over $700.00 for 13 gigs of data.<br><br>Bryan who was the supervisor tried to help me. He said he can change our old plan to $50 plan so every gig over would be $10.00, not the ridiculous daylight robbery amount that was originally set as.<br><br>I refused and he said he can give me a discount, so instead of $130.00, just pay $100.00.<br><br>Still I refused and I wanted to speak to a manager.... it doesn't seem like Virgin has any managers around at all. <br>So I was out on a list to speak to a Mobile Customer Relation officer.<br><br>I requested if I can be contacted on Wednesday or Thursday only as they're my days off. <br><br>Our phone was frozen for about 10 days. <br>Jess from MCR called me. She said she is helping me. From her definition of help, she wanted to create a plan so that I can pay the $700.00 of excess data in instalments. <br><br>Hahahahahah I then said to her if you are to help, wouldn't you want to ask me to change my plan to the $50 plan so I pay only $10 per gig instead ?<br><br>she wouldn't allow me to speak to Bryan anymore, and there was no hope of her deleting the fee as I initially asked. <br><br>In the end she did help me by changing our plans to the $50, and she unlocked our phones so we could use it. And that was about 10 days of unable to use our phones.<br><br>Jess said she will call me to fix up the bill, but then she failed to once I received the heart attack invoice which was about $860.00.<br><br>I then called up Virgin wanting to speak to Bryan who was the most helpful. But they wouldn't allow me.<br><br>Pria called me up yesterday. Another MCR officer.<br><br>Pria said she is there to help me, but won't go down from $130.00 to $100.00 as Bryan has said he can do for the change of plans excess data discount.<br><br>Being cold hearted Pria was, I mentioned to her that Jess ( the other MCR lady), has agreed to credit me for the time our service was frozen.<br><br>Pria did not want any part of it, she said that it has not been mentioned in the notes, and she cannot excercise anything of it.<br><br>My temper exploded and I told her clearly our the conversation I had with Jess regarding that matter.<br><br>She placed me on hold while she checked and came back to say she'll give me us $10 total off as credit for the time our phones were frozen. <br><br>I said to her $10 off for 10 days of no service, while I had paid $165.00 a month?<br>She did not care whatsoever. <br><br>I asked Pria what can I do to take this matter further, if I spoke to an ombudsman or someone higher ? She replied that this case would be delayed even further and in the end, it will be her or another MCR staff calling me back and telling me the exact same thing as she is, and there is nothing I can do about it.<br><br>That is the help these MCR staff members can do. Absolutely nothing. They will squeeze money out of you if you don't stand up and provide options, only the supervisors are helpful. <br><br>Pria, when your time comes and you experience something like this, just remember that karma will see you face to face.<br><br>I have a friend who's son has used his phones extra data, it went over $600, and he did not have to pay. <br><br>His service provider understood and cancelled that fee. <br><br>I have been with Virgin for over 6 yrs. after this contract ends in another year, I will be gone. <br><br>Not that Pria or anyone from Virgin cares anyways.<br><br>Bryan the supervisor deserves a promotion. Pria and Jess, you don't deserve your position at all.