When I'm out of the country, any text messages sent to my phone are 'lost', in that they do not appear on my phone once I'm back. (Exception is any sent in the last day or so). I've tested this by sending myself messages while away.
What happens to these text messages? Is there some way to set the phone up so they are not lost? Is there a way to look at messages received over a certain period?
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It sounds like you have your phone switched off when you are overseas. Text messages remain on the server for a certain period of time and if they can't reach your phone because it is off or no network is available, they are 'lost' and cannot be recovered. Generally ones sent within the last 48 hours come through.
To ensure you receive these messages you would need to leave your phone on (of course the battery would eventually run out). We'd also suggest activating international roaming and taking your phone with you, there is no cost to receive text messages if that's all you were to use your phone for whilst overseas.
Thanks for the prompt response Ray. I don't turn my ph off while travelling ovrseas, but I do take it with me. I use a local simcard in each country I travel in. This is much more affordable than paying Virgin's roaming rates.
As I understand it, the only workable option to ensure I don't miss important work-related text messages would be to enable roaming and then plug my Australian simcard in at least once every 48 hours while travelling, just to see if any messages have arived.
Or, I could leave my Aust simcard at home, plugged into an old phone (and left on charge) so at least the messages wouldn't be lost for good. It'd be a terrible waste of power and reduce the phone's battery life of course.
Pardon me for saying so, but those both sound pretty clunky and kinda rubbishy service to me. Are there really no other options here? Do any other Virgin customers ever travel overseas?.
No problem. Just in case you haven't checked our roaming rates recently, they were restructed several months ago including the addition of roaming data packs and you might find them more affordable depending on your destination(s).
You'll likely find the issue you have raised is not isolated to the network that we are with and occurs both nationally and overseas.
I suppose other options could be to bring that old phone with you on your travels.
You could leave the phone at home, fully charged. Since the phone isn't used it should be on standby mode and this drains the battery extremely slowly. Of course this will depend on what phone you have and how long you're away for.
I find Virgin's roaming very good compared to others. Eg, Voda doesn't give you free incoming sms; instead it just charges you automatically $5.
Recently went to singapore and malaysia, and kept using my virgin sim. Hooked on free wifi everywhere for whatsapp calls/texts.
Thanks for very helpful responses! I guess taking old phone travelling is an option. It really looks like I just have to run two phones!
Data is the killer on Virgin's roaming rates. On my last trip (NZ) I'd have been paying around $200 a month. On the next trip planned (Cook Islands), closer to $1000 a month. Compared with that (or avoiding data use), the inconvenience of using a local simcardpays off.