I am not aware of every having a pin. Your system also does not have my date of birth and mother's maiden name (or at least as I know them) so unless I send 100 points of id into your system which I dop not trust I am unable to communicate with your organisation. I travelled across town to the only store left open in the area where the muppet behind the counter couldn't close my account but turned a postpaid broadband account into a prepaid. Now I can't see bills in MyAccount only a recharge option so when you send me bills I can't pay them. And even ringing to pay it over the phone they still want my non-existent pin before I can give them money. Now 2 months since the last bill another pops up in my email account - how can that happen with a prepaid account??? Dealing with Virgin is doing my head in. It is so frustrating that I will never ever touch one of your products again.
Ah trust issues. Virgin doesn't trust 'you' because you haven't satisfied their security system. And you don't trust Virgin's security system.
I won't deviate the thread with what could've should've,etc. I think what's important is getting that bill paid and getting you access to your account asap. I've used their system to drop 100 points id without issues in the past, in fact they got back to me within 1 business day(maybe i was lucky); so I'd imagine you should get a new pin to access your account very quickly.
In regards to their specific system, I'd imagine it's the same system their staff use when you signed up for their postpaid plan.
Hope you get this sorted quickly
note an employee...