I have direct debit set up on my account and all my previous bills have been paid this way. My last bill however didnt get direct debited when i checked the dd details all the information was there. I received an overdue notice today in my email asking to pay immediately otherwise my acc would be suspended but it seems my acc was already suspended even tho i only recieved a notice today advising it had not been paid.
I ended up paying the overdue amount. But my question is why wasnt the amount direct debited like i had set up?