25-09-2013 03:00 PM - edited 25-09-2013 03:01 PM
I recently pre-ordered the new Sony Z1. Was wondering how and when i will get my NFC speaker ball?
Thanks in advance
Solved! Go to Solution.
30-09-2013 09:48 AM - edited 30-09-2013 09:50 AM
When you recieve your new device, goto this site. - http://www.waivestar.com.au/xperia-z1-preorder
The form requires the IMEI Number which you will receive once you receive your new Xperia Z1.
05-10-2013 03:20 PM
When I go to that site I get a message to come back to the site after 5th October, well it is the 5th of October and I still get the message. I hope this offer isn't a hoax. I don't understand why the speaker isn't in the box, the box was big enough!
05-10-2013 03:54 PM
When i called up virgin last week, I got given that website and told that they had to restock because they were all out and would be getting them in on the 5th and told to try on that day.
I tried to logon to it just then and it still shows "please check back after 5th of october"
I called up customer service, (her name was Sarah), who was completely hopeless. She had NO idea what the Xperia Z1 was, what type of promotion is running and basically no idea of anything. I had to advise her that the speaker ball was a promotion.
I quoted the website and was told "that is not part of Virgin mobile, speak to them about it".
I told her to take another look and she found out that it was in fact part of the promotion and advised me rudely to try again tomorrow.
Is there any easy way to get this promotion at all?
It appears that customer service has no clue, and there wasn't any guidance on how to get it besides calling them.
03-11-2013 11:05 AM
I have also been given a URL to claim my speaker ball but it doesn't work.
promotions are not supposed to be a hassle and so time consuming. VirginMobile should get in a nd fix it now before losing the effect of their promotion.