Upgrading your existing phone is easy...
Take a look at our online upgrades page to get the ball rolling right now...
If you want more details on the options you have when it comes to changing your existing service or equipment, take a look below:
Keeping your existing handset on the current commitment? Then you can upgrade (in this case a Rate Plan Change) to a higher plan without restarting your commitment with these conditions:
If you wish to downgrade in the future, you can only move back to the original minimum spend level that the service started on, without penalty (note: Plan must still be available)
Contact us via email or call our friendly Customer Service team on 1300 555 100 7am to 11pm EST, 7 days. They'll take you through the available options and recommend the one that suits you best
Please be advised that changing rate plans will result in your next bill being charged Pro Rata
If you started a commitment on the XYZ plan with $29 minimum spend, but upgraded it later to XYZ $39 minimum speend, then you CAN go back to the XYZ $29 plan providing the XYZ $29 plan is still available.
If you wanted to go to the XYZ $19 plan we'd have to ask you to pay your commitment out.
If you want to organise the change now then go to our online upgrades page to get started.
To find out whether your service is in a commitment and for assistance in downgrading your plan, contact us via email or call our Customer Service team on 1300 555 100 7am to 11pm EST, 7 days.