How to upgrade or change your plan

How to upgrade or change your plan

Looking for a change? If your plan is no longer working for you, you may consider changing to a plan that better suits your needs or you can an upgrade to a new plan if you are eligible. Read on to find out how! 



No worries, it’s easy. You can move to a new Postpaid Mobile plan with Data Rollover as long as you remain on a plan of the same or higher value (minimum monthly fee ). This means you won’t have to start a new commitment if the new plan is currently available (you can't change to an old plan that we no longer offer)


Any phone repayments will remain unchanged, even if you swap to a higher plan and changing rate plans will result in your next bill being charged Pro Rata.

If you wish to downgrade in the future, you can only move back to the original minimum monthly fee level that the service started on, without penalty. Also, the planl must still be available.



If you are not in a commitment, changing to a SIM plan or a plan with a lower minimum monthly fee won't cost you anything.


If you are in a 24 month commitment, you will need to pay it out to change to a plan lower than your original minimum monthly fee. You can move back to your original minimum monthly fee that the service started on, though the plan must still be available.




You can change your Prepaid plan when you recharge your phone.



If you have an existing commitment, you'll need to pay the current one out to start a new one.

To upgrade from Prepaid to a Postpaid plan, check out our current plans and then contact us or visit us in-store so we can arrange this. When you swap from Prepaid to Postpaid, any real money credit on your Prepaid service will be applied to your first monthly bill.



Changing rate plans will result in your next bill being charged Pro Rata.

This means that you will be charged a portion of your old plan and a portion of your new plan, and receive the equivalent included plan value. Your two separate plan value amounts will be combined over the total bill cycle to use. Once your plan change is submitted you will receive an SMS advising you of your available value.


Started ‎19-10-2012 by
Modified yesterday by