How to upgrade or change your plan

How to upgrade or change your plan

Looking for a change? If your plan is no longer working for you, you may consider changing to a plan that better suits your needs or you can an upgrade to a new plan if you are eligible. 

You simply need to contact us, to request a rate plan change or to upgrade to a new phone. Read on to find out more!   

 

CHANGE MY PLAN

You can move to one of our current Postpaid Mobile plans as long as the new plan is of the same or higher value (minimum monthly fee). 

If you wish to downgrade in the future, you can only move back to the original minimum monthly fee level that the service started on, without penalty. Please note that you can only downgrade to a current plan

Any phone repayments will remain the same for all rate plan changes. 

 

CHANGE TO A LOWER PLAN

If you are not in a commitment, changing to a SIM plan or a plan with a lower minimum monthly fee won't cost you anything.

If you are in a 24 month commitment, you will need to pay it out to change to a plan lower than your original minimum monthly fee. 

CHANGE MY PREPAID PLAN

You can change your Prepaid plan when you recharge your phone.

 

UPGRADING TO A NEW PHONE AND PLAN

If you have an existing Postpaid commitment, you may be eligible for an early upgrade. If not, you'll need to pay out your commitment to start a new one.

To upgrade from Prepaid to a Postpaid plan, check out our current plans and then contact us or visit us in-store so we can arrange this. When you swap from Prepaid to Postpaid, any real money credit on your Prepaid service will be applied to your first monthly bill.

 

YOUR NEXT BILL  

Changing rate plans will result in your next bill being charged Pro Rata.

This means that you will be charged a portion of your old plan and a portion of your new plan, and receive the equivalent included plan value. Your two separate plan value amounts will be combined over the total bill cycle to use. Once your plan change is submitted you will receive an SMS advising you of your available value.

 

Started ‎19-10-2012 by
Modified ‎25-03-2015 by