It would be cool if you could get a samsung phone and the samsung galaxy watches as a bundle on new phone plans. Coz they are super expensive to buy by themselves so customers could pay them off on their monthly phone bill like they do with handset repayments.
Just a thought ... for extremely excellent customer service would love VIRGIN call credits to be convertible to data credits.
While call credits on my pre-paid account increase i exceed my data credits for internet usage. Not prepared to keep paying $10 for 300MB! Accept the impetus is to recharge on greater plan with more data AND get even more call credits! Have been a Virgin customer since 2003. Would be prepared to pay $100 in call credits to convert to 1GB data credits
There are recharge options available for pre-paid. I can set a recharge when my balance hits a certain point, or on every particular day of the month.
Having an interval set to recharge on the same day every month is actually not very helpful. The pre-paid cycle is every 28 days and a month has between 28 and 31 days right?
Can we not have a recharge interval of 28 days? Either the day we're due to expire or every 28 days starting from a day we specify?
If I were more cynical I might suggest it is just in Virgin's best interest for the balance to expire and maybe there should be no auto recharge facility at all. If I were cynical...
As a mum I'd like to see a mobile phone app that contains a large database of meal ideas.
When you're stuck for a dinner idea you type in how many will be home for dinner and it will cross reference everyone's likes and dislikes, identify when the meal was last served and take into account what's on special and what's in season.
The ability to interact with my home so I can turn on the heater or air-con as I leave work, and then open the garage and switch on the lights as I drive into my driveway. And a GPS sensor that recognises when I leave the house and turns off all stand-by switches, and as I return switches them on again, saving me electricity, yet allowing for convenience when I am home.
The ability to set notifications on usage, so you get an SMS when you've reached the indicated percentage of your calls/text and data. e.g at 50% and 80%. I've used a 3rd party application on my iphone and find it unreliable, so having a notification direct from the provider would better.
Personally I don't know why virgin doesn't have this option already. On one side you have your sales and marketing team focused on making deals appealing, but on the other side your not helping your customers manage their usage... well I guess you did show us a devil looking 'robin da hood' in your campaigns, so it makes sense... just saying.
Dash board is a good addition, but Dash board usually means you can see all the important things in a single page in the I.T. and Busines world, so it's not good that we can only see one phone number at a time, and to top off it off, we can't select another number on our account but have to log off and log back in to see the details of the different numbers on the same account!!!
My suggestion is a pretty simple one...
I believe in equality for everyone on the network. When new phones come out, we have to pay extra to have the latest handset, which is fine. It's expected.
However, once locked in the contract, it becomes unfair to your customers once the phone becomes older and is then offered free to upgrade to or to new customers.
I myself purchased a Galaxy S4, which at the time was brand new. I have to pay an extra $12 per month for this phone, yet now the S5 is out, people can get this phone for free.
I believe that once the phone is offered for free to existng customers to upgrade to, or to new customers, the phone should also become free / not have to be paid for any further to existing customers who are locked in contract.
This is something no other network does as of yet. However, i believe it will go a long way towards retaining customers and increasing customer satisfaction.
With the NBN looming over the next decade, telstra no longer is installing any new infrastructure or upgrading exchanges that are to capacity..
This has created a massive problem around the country with thousands of people being told there is "no ports" left to connect an ADSL connection to their home, leaving them with the only option of wireless broadband.
I am one of these people unfortunately and as much as I appreciate $40 for 12GB a month, it is simply not enough for your everyday family, even with moderate usage.
So my question is, can we get some larger plans please.... as NBN isn't going to be here anytime soon and there is no chance of a DSL connection, your my only hope virgin...... otherwise I'm left with no choice but to switch to optus who do offer a 20GB mobile broadband plan... which is ironic as virgin also uses the optus network...
I've been with Virgin Mobile since forever, and as a long term customer I would really love to be acknowledged and rewarded in some way - I am sure many people feel the same. After all, at some stage us loyalists will have to ask, what's the point in staying? What special benefit am I getting from it? Am I better off somewhere else?
Most companies do this - spend their efforts attracting new customers and forgetting the existing ones. But you're different, right Virgin?
My idea is to have some sort of reward focus for long term customers. Perhaps:
- special plans and deals on phones
- freebies each month - ie 500MB free this month
- a chance to win stuff
- some sort of reward for staying year after year
- you could even leverage Facebook and Twitter to turn your long term customers into brand advocates on social media
- more Virgin family perks - ie special flight sales
And if you're already doing this in some way, I don't know about it so perhaps then it's more about communicating the advantages of staying with Virgin.
I think a great phone innovation would be to cover the backing in solar panels so you would never run out of charge. This means all you have to do is hold your phone out everytime you have contact with light and there will be no need at all for chargers. Other than this I think a high gHZ will do wonders and a flexible 1080p display will make the phone out of this world.
Occasionally (eg. if I leave my phone at home by mistake or am at work and don't want to be seen texting) l want to be able to fire off a SMS to my family members to let them know I can't use my phone. Why not add a facility on the Virgin Mobile site for me to send SMS's using my sign-in account?
I don't know if this already available, but I wish there was a system whereby you can be advised that your Prepaid credit is about to expire so that you can recharge without losing any remaining credit. I am fed up with my credit being stolen every 3 months!