Idea Exchange

New Idea

Recharge Period Interval Option

by aylwyn on ‎12-08-2014 12:23 PM


There are recharge options available for pre-paid. I can set a recharge when my balance hits a certain point, or on every particular day of the month.

Having an interval set to recharge on the same day every month is actually not very helpful. The pre-paid cycle is every 28 days and a month has between 28 and 31 days right?

Can we not have a recharge interval of 28 days? Either the day we're due to expire or every 28 days starting from a day we specify?

If I were more cynical I might suggest it is just in Virgin's best interest for the balance to expire and maybe there should be no auto recharge facility at all. If I were cynical...


Samsung phone bundle

by Jazz-mon on ‎17-01-2015 05:18 PM

It would be cool if you could get a samsung phone and the samsung galaxy watches as a bundle on new phone plans. Coz they are super expensive to buy by themselves so customers could pay them off on their monthly phone bill like they do with handset repayments.


by Recalcitrant on ‎17-01-2015 01:50 PM

Just a thought ... for extremely excellent customer service would love VIRGIN call credits to be convertible to data credits.

While call credits on my pre-paid account increase i exceed my data credits for internet usage. Not prepared to keep paying $10 for 300MB! Accept the impetus is to recharge on greater plan with more data AND get even more call credits! Have been a Virgin customer since 2003. Would be prepared to pay $100 in call credits to convert to 1GB data credits :smileyhappy:

Virgin learning

by loui_lewis on ‎28-12-2014 12:54 PM
I am an educational technologist with 15 years experience in online learning. I have recently completed a thesis in personalised learning which focuses using modern technologies and practices to encourage rich and deep learning experiences. I am also an avid follower of Sir Richard's blog. Sir Richard's ethos of leadership is much in alignment with personalised learning which shifts the power to the learner to determine their learning path. My idea is to create a modern elearning environment using the best that the web has to offer and I have recently successfully completed a project for a large Australian Institution which has embraced these concepts. Unfortunately there are those who struggle with change and innovation in education which means that this valuable idea will not get of the ground any further than the project. Virgin learning would embrace the learner centred philosophy using Web 2.0 technologies, high speed broadband and sound pedagogical practices to support learners. I would be pleased to discuss this further with you as it is the way of the future - past (massive open online courses) MOOCs although embracing the philosophy and more. In my field, I can see the tide changing. The time to be at the vanguard of this change is now in k-12 and further education!

Meal ideas app

by karlene75 on ‎03-12-2012 12:23 AM

As a mum I'd like to see a mobile phone app that contains a large database of meal ideas. 

When you're stuck for a dinner idea you type in how many will be home for dinner and it will cross reference everyone's likes and dislikes, identify when the meal was last served and take into account what's on special and what's in season. 



Receipt for online prepaid top-ups

by dh on ‎21-08-2014 07:05 PM

Would be a good idea to add in an option to be able to print/download a receipt for online prepaid top-ups, so could claim them on tax returns.

Interacts with Home.

by Nauce on ‎01-12-2012 11:57 AM

The ability to interact with my home so I can turn on the heater or air-con as I leave work, and then open the garage and switch on the lights as I drive into my driveway. And a GPS sensor that recognises when I leave the house and turns off all stand-by switches, and as I return switches them on again, saving me electricity, yet allowing for convenience when I am home.

Email me when my phone comes in

by danielruhl on ‎28-10-2014 08:33 AM

Pretty standard on ecommerce sites - don't force the customer to check back in a few days or whatever, they won't be coming back. Instead, let them put in their email and send them a message when the item comes back in stock.


by oxsin on ‎13-03-2014 09:28 PM

A good start would be to post information about you can see from a number of forum members there is a lot of guessing about the current issue....and no communication fro Virgin.....better be transparent than have disgruntled customers

Usage Notifications

by lordpetro on ‎18-12-2012 05:04 PM

The ability to set notifications on usage, so you get an SMS when you've reached the indicated percentage of your calls/text and data. e.g at 50% and 80%. I've used a 3rd party application on my iphone and find it unreliable, so having a notification direct from the provider would better.


Personally I don't know why virgin doesn't have this option already. On one side you have your sales and marketing team focused on making deals appealing, but on the other side your not helping your customers manage their usage... well I guess you did show us a devil looking 'robin da hood' in your campaigns, so it makes sense... just saying.

Dash board is a good addition, but Dash board usually means you can see all the important things in a single page in the I.T. and Busines world, so it's not good that we can only see one phone number at a time, and to top off it off, we can't select another number on our account but have to log off and log back in to see the details of the different numbers on the same account!!!




Equality for all

by thom8480 on ‎16-07-2014 09:18 AM

Hi guys,


My suggestion is a pretty simple one...


I believe in equality for everyone on the network. When new phones come out, we have to pay extra to have the latest handset, which is fine. It's expected.

However, once locked in the contract, it becomes unfair to your customers once the phone becomes older and is then offered free to upgrade to or to new customers.

I myself purchased a Galaxy S4, which at the time was brand new. I have to pay an extra $12 per month for this phone, yet now the S5 is out, people can get this phone for free.

I believe that once the phone is offered for free to existng customers to upgrade to, or to new customers, the phone should also become free / not have to be paid for any further to existing customers who are locked in contract.


This is something no other network does as of yet. However, i believe it will go a long way towards retaining customers and increasing customer satisfaction.





Larger Mobile Broadband Plans

by andi_w on ‎22-06-2014 02:38 PM

With the NBN looming over the next decade, telstra no longer is installing any new infrastructure or upgrading exchanges that are to capacity..

This has created a massive problem around the country with thousands of people being told there is "no ports" left to connect an ADSL connection to their home, leaving them with the only option of wireless broadband.

I am one of these people unfortunately and as much as I appreciate $40 for 12GB a month, it is simply not enough for your everyday family, even with moderate usage.

So my question is, can we get some larger plans please.... as NBN isn't going to be here anytime soon and there is no chance of a DSL connection, your my only hope virgin...... otherwise I'm left with no choice but to switch to optus who do offer a 20GB mobile broadband plan... which is ironic as virgin also uses the optus network...

Reward loyal customers

by rachyd ‎05-08-2013 04:30 PM - edited ‎05-08-2013 04:41 PM

I've been with Virgin Mobile since forever, and as a long term customer I would really love to be acknowledged and rewarded in some way - I am sure many people feel the same. After all, at some stage us loyalists will have to ask, what's the point in staying? What special benefit am I getting from it? Am I better off somewhere else?


Most companies do this - spend their efforts attracting new customers and forgetting the existing ones. But you're different, right Virgin?


My idea is to have some sort of reward focus for long term customers. Perhaps:

 - special plans and deals on phones

 - freebies each month - ie 500MB free this month

 - a chance to win stuff

 - some sort of reward for staying year after year

 - you could even leverage Facebook and Twitter to turn your long term customers into brand advocates on social media

- more Virgin family perks - ie special flight sales


And if you're already doing this in some way, I don't know about it so perhaps then it's more about communicating the advantages of staying with Virgin.




Phone That Keeps On Going

by matt5283 on ‎28-11-2012 08:48 PM

I think a great phone innovation would be to cover the backing in solar panels so you would never run out of charge. This means all you have to do is hold your phone out everytime you have contact with light and there will be no need at all for chargers. Other than this I think a high gHZ will do wonders and a flexible 1080p display will make the phone out of this world. :smileyvery-happy:

Web based SMS

by Elec_Monk on ‎21-12-2012 10:44 AM

Occasionally (eg. if I leave my phone at home by mistake or am at work and don't want to be seen texting) l want to be able to fire off a SMS to my family members to let them know I can't use my phone. Why not add a facility on the Virgin Mobile site for me to send SMS's using my sign-in account? 

Communicate to customers

by waiomou2010 on ‎03-05-2014 08:05 AM

Would be nice if Virgin would put up a message for customers to tell uys what's happening.

Usage and Bill status service

by lamsylvia on ‎13-03-2013 10:14 PM
There should be a service for us consumers to access our plan information quickly and efficiently. Vodafone and Optus customers have a smartphone app in which their login can display their usage statistics and such. If not an app, perhaps a phone number we are able me message in order to receive our status.


by dollydame on ‎19-02-2014 04:18 PM

I don't know if this already available, but I wish there was a system whereby you can be advised that your Prepaid credit is about to expire so that you can recharge without losing any remaining credit. I am fed up with my credit being stolen every 3 months!

The man phone...

by JamesS on ‎29-11-2012 10:31 AM

Phones are growing so large these days - that's great if you have a handbag, but for us dudes with only pockets I'd suggest a flexible and malleable phone! That way, you can compress it down to a nice small 4 inches to fit in your pocket, but when you want to watch a video on the fly, just apply firm pressure on the screen for it to stretch out that extra inch for a great view.

But that's not all. Being flexible and malleable, the man's phone would resist drops. It should also be sweat proof, water proof and beer proof (UDLs, or any other pre-mixer should cause irreparable damage).

Then you need some good hardware: throw in a good camera (again, cos we dont have a handbag to carry another one), GPS, compass, and an infra-red port, so you can use your phone as a TV remote.

Finally, you need man apps - a calendar, that reminds you not just the day of the your loved one's birthday, but tells you to go shopping a week in advance (outside of footy times, of course). It also needs direct links to 9gag, and a password protected LOLcats app so that no-one else knows your secret, dirty addiction.

Cmon, let's make the man phone happen!


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