Idea Exchange

New Idea
oxsin

Updates

by oxsin on ‎13-03-2014 09:28 PM

A good start would be to post information about outages......as you can see from a number of forum members there is a lot of guessing about the current issue....and no communication fro Virgin.....better be transparent than have disgruntled customers

dollydame

NOTIFICATION OF CREDIT DUE TO EXPIRE

by dollydame on ‎19-02-2014 04:18 PM

I don't know if this already available, but I wish there was a system whereby you can be advised that your Prepaid credit is about to expire so that you can recharge without losing any remaining credit. I am fed up with my credit being stolen every 3 months!

karlene75

Meal ideas app

by karlene75 on ‎03-12-2012 12:23 AM

As a mum I'd like to see a mobile phone app that contains a large database of meal ideas. 

When you're stuck for a dinner idea you type in how many will be home for dinner and it will cross reference everyone's likes and dislikes, identify when the meal was last served and take into account what's on special and what's in season. 

 

Please.

Nauce

Interacts with Home.

by Nauce on ‎01-12-2012 11:57 AM

The ability to interact with my home so I can turn on the heater or air-con as I leave work, and then open the garage and switch on the lights as I drive into my driveway. And a GPS sensor that recognises when I leave the house and turns off all stand-by switches, and as I return switches them on again, saving me electricity, yet allowing for convenience when I am home.

Dash board is a good addition, but Dash board usually means you can see all the important things in a single page in the I.T. and Busines world, so it's not good that we can only see one phone number at a time, and to top off it off, we can't select another number on our account but have to log off and log back in to see the details of the different numbers on the same account!!!

 

regards

Albee

lordpetro

Usage Notifications

by lordpetro on ‎18-12-2012 05:04 PM

The ability to set notifications on usage, so you get an SMS when you've reached the indicated percentage of your calls/text and data. e.g at 50% and 80%. I've used a 3rd party application on my iphone and find it unreliable, so having a notification direct from the provider would better.

 

Personally I don't know why virgin doesn't have this option already. On one side you have your sales and marketing team focused on making deals appealing, but on the other side your not helping your customers manage their usage... well I guess you did show us a devil looking 'robin da hood' in your campaigns, so it makes sense... just saying.

Greed has reached new heights. 

How could one justify increasing international mobile calling fee increase from 2.60/min to 25/min...a SHOCKING 90% increase in calling rates to Group 4 countries. 

Is this fair? Is this justifiable? You decide. 

I have learned it the hard way. Nearly 600 dollar for calling a group 4 country without realising the change in price. The unfair unjust fee increase. Please read and make up your own mind if you want to be with Virgin. My advise: LOOK ELSEWHERE

rachyd

Reward loyal customers

by rachyd ‎05-08-2013 04:30 PM - edited ‎05-08-2013 04:41 PM

I've been with Virgin Mobile since forever, and as a long term customer I would really love to be acknowledged and rewarded in some way - I am sure many people feel the same. After all, at some stage us loyalists will have to ask, what's the point in staying? What special benefit am I getting from it? Am I better off somewhere else?

 

Most companies do this - spend their efforts attracting new customers and forgetting the existing ones. But you're different, right Virgin?

 

My idea is to have some sort of reward focus for long term customers. Perhaps:

 - special plans and deals on phones

 - freebies each month - ie 500MB free this month

 - a chance to win stuff

 - some sort of reward for staying year after year

 - you could even leverage Facebook and Twitter to turn your long term customers into brand advocates on social media

- more Virgin family perks - ie special flight sales

 

And if you're already doing this in some way, I don't know about it so perhaps then it's more about communicating the advantages of staying with Virgin.

 

Cheers

Rach

matt5283

Phone That Keeps On Going

by matt5283 on ‎28-11-2012 08:48 PM

I think a great phone innovation would be to cover the backing in solar panels so you would never run out of charge. This means all you have to do is hold your phone out everytime you have contact with light and there will be no need at all for chargers. Other than this I think a high gHZ will do wonders and a flexible 1080p display will make the phone out of this world. :smileyvery-happy:

Elec_Monk

Web based SMS

by Elec_Monk on ‎21-12-2012 10:44 AM

Occasionally (eg. if I leave my phone at home by mistake or am at work and don't want to be seen texting) l want to be able to fire off a SMS to my family members to let them know I can't use my phone. Why not add a facility on the Virgin Mobile site for me to send SMS's using my sign-in account? 

lamsylvia

Usage and Bill status service

by lamsylvia on ‎13-03-2013 10:14 PM
There should be a service for us consumers to access our plan information quickly and efficiently. Vodafone and Optus customers have a smartphone app in which their login can display their usage statistics and such. If not an app, perhaps a phone number we are able me message in order to receive our status.
JamesS

The man phone...

by JamesS on ‎29-11-2012 10:31 AM

Phones are growing so large these days - that's great if you have a handbag, but for us dudes with only pockets I'd suggest a flexible and malleable phone! That way, you can compress it down to a nice small 4 inches to fit in your pocket, but when you want to watch a video on the fly, just apply firm pressure on the screen for it to stretch out that extra inch for a great view.

But that's not all. Being flexible and malleable, the man's phone would resist drops. It should also be sweat proof, water proof and beer proof (UDLs, or any other pre-mixer should cause irreparable damage).

Then you need some good hardware: throw in a good camera (again, cos we dont have a handbag to carry another one), GPS, compass, and an infra-red port, so you can use your phone as a TV remote.

Finally, you need man apps - a calendar, that reminds you not just the day of the your loved one's birthday, but tells you to go shopping a week in advance (outside of footy times, of course). It also needs direct links to 9gag, and a password protected LOLcats app so that no-one else knows your secret, dirty addiction.

Cmon, let's make the man phone happen!

courtneyward

EXCESS DATA USAGES

by courtneyward on ‎10-08-2013 04:33 PM

My phone bill for this month is well over the price I regularly pay, almost $210.

Apparently I have gone over my data allowance of 2GB, which in my opinion seems hard to do, I rarely go on youtube and use my wifi when I'm at home. Im undertaking my HSC trials at the moment so to add even more confusion, I have had no reason to use apps and internet on my phone due to studying commitments.

I'm very confused about what has happened and disappointed in virgin for not offering a system where it would alert people if they have "gone over their data allowance".

 

valz17

More details

by valz17 on ‎21-02-2013 07:54 AM

To whom it may concern,

I feel it would be beneficial to customers if they can see a breakdown of their usage on their mobile phones to be able to estimate what is costing them the most money on their bills while reviewing it online.

Further details of how close they are to their limit (like a picture of a bar and how many % they are in their usage) would be helpful as well. Especially with the rollover of credit, it would make it easier to understand how much credit is entitled to them.

And this would apply to both the internet usage and phone usage.

Thank you.

 

wenD

easy payment option

by wenD on ‎14-12-2012 07:07 PM

Hello Virgin,

Please provide option of bank transfer  to pay bills. Direct debit is awkward. Credit card payment attracts a fee.

Bank transfer is simple - all we require is bank number and what you require to label the payment ie service number.

cheers

wenD

Whiskjoe

Panic Alarm

by Whiskjoe on ‎28-11-2012 09:21 AM

With smart phones these days having the capacity of computers, and the price point of easy access to most teenagers. The one thing I would like to see as far as innovation goes, is not a bigger camera's or faster CPU's or bigger and flexible screens.

 

What I would like is an option to have a Child Aware micro chip hard wired into the phone with a panic button on the phone. The button would need to be recessed to stop accidental deployment and held for 3 sec before activation.

 

Essentially once activated the hard wire chip automatically activates the GPS on the phone and sends silent sms to 4 or more nominated persons. These are time dated and gps co ordinates hard coded. Also have the button sense the length of depression so a short press (3 sec) sends the information silently to not alert the assailant, if however the button is depressed for longer (6 sec or more) the phone will emit a high pitch panic alarm, loud enough to alert passerby's that the person who has activated this feature is in danger.

 

It may save a child's life.

danandcate

Better idea for quota warnings

by danandcate on ‎15-04-2013 10:49 AM

I notice that a new feature has been introduced to warn users if they have got to 80% and 100% of their "credit limit". The credit limit, contrary to what most users would presume it to be, is where you use up all of your monthly credit AND then EXCEED that by a certain amount. This means you still end up paying more than your minimum monthly charge.

 

While this might be good for those who are happy to pay more than what they need to each month (not me), it is of no help to those users who want to avoid going over their included credit AT ALL (that's me, and I would assume most people).

 

What would be more useful is to get a warning as you approach your monthly included credit limit so that you can take action to avoid paying more than your monthly charge.

 

How about it???

malcolmb

2 SIMs, one data bucket

by malcolmb on ‎10-04-2013 08:13 PM
It would be great to be able to draw from the one common data bucket on both my phone and my 3g enabled tablet. I believe it is available on some carriers in the US and it works be a great differentiator for Virgin in Oz.
Veena

PHONE RATE AND CHARGES

by Veena on ‎18-03-2013 08:36 AM

We have taken up a new contract with Virgin Mobile, the call costs are really really ridiculous.  To call Fiji is $6 per minute. This is way too much and even sending text messages locally is costing me more than $3.00 per text.  We have been with Virgin for long time and trusted to have cheaper rates.  This is really ripping the customers off with the new rates.  I will never ever come back to Virgin again and will advise my families and friends never to take deals with Virgin.  What a rip off this company is doing.  Deceiving customers.  Even to call locally is so so expensive.

YES FOLKS, ITS A LANDMARK DAY - THE MOST EXTRAVAGENT PRICE RISE IN THE HISTORY OF THE MOBILE PHONE OCCURRED TODAY ON THE VIRGIN NETWORK. THE "FAIR GO" NETWORK BECOMES THE "FAIR GAME" NETWORK.YOU, THE CUSTOMER, ARE FAIR GAME TO THE FAIR GO NETWORK. IF THIS IS THE FAIR GO PROVIDER, I'M GOING TO LIVE IN NORTH KOREA, BECAUSE EVEN UNDER THE MOST OUTRAGEOUS DICTATORSHIP THEY WOULDN'T HAVE THE COURAGE TO TRY AND CONVINCE PEOPLE THAT A 1000% PRINCE INCREASE IS A FAIR GO.

Announcements
Love to talk tech? Want to score a new phone? Apply to be part of the Handset Tester Team.
Top Kudoed Authors
User Kudos Count
1
1
1
1