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Prodigy
Posts: 6
Registered: ‎08-11-2012
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How can I port my number to Virgin Mobile?

Hi Virgin, I want to move over to you guys and start taking advantage of these awesome benefits http://www.virginmobile.com.au/member-benefits/ How can I get on board and port my number? 

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Community Manager
Posts: 609
Registered: ‎23-10-2012

Re: How can I port my number to Virgin Mobile?

Hi Phoenix, 

 

It's easy!

note: transferring your number, sometimes called 'porting' is the act of transferring your service number from one provider to another.

Before you transfer your number to Virgin Mobile Australia

We recommend you contact your existing Service Provider to find out if they'll charge you any exit fees. If they don't charge you anything, or it's an amount that you're happy to pay, then we can get started.

If you currently have phone numbers and/or any other data stored on the sim card you have with your current provider, these details/data will be lost once your service number is transferred to your new Virgin Mobile sim card.  To avoid losing these details it is recommended that you write these details down or copy them to your handset prior to requesting to transfer your number.

The name on your new Virgin Mobile account must be the same as the name of the account with your existing Service Provider - we won't be able to transfer the number.

 

We would love to have you on-board! 

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Rising Star
Posts: 14
Registered: ‎04-12-2012

Re: How can I port my number to Virgin Mobile?

HI There,

just about to join Virgin. Following on from above, hw can you check if the Sim card has numbers/data etc? My current smart phone is busted and but I can connect it to my PC. just not sure how or what to copy. Can you advise?

thanks

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Retired Rockstar
Posts: 390
Registered: ‎19-11-2012

Re: How can I port my number to Virgin Mobile?

Hey Jimbo!

 

If you've got another phone handy you could try your SIM in there but, if you don't have another phone you can backup all your contacts by connecting your phone to your PC. What kind of phone do you have at the moment? If you let us know we might be able to help guiding you through the backup process Smiley Happy

 

Cheers,

Shane

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2rm
Rising Star
Posts: 2
Registered: ‎22-09-2013

Re: How can I port my number to Virgin Mobile?

Hi, can I do the porting online? Thanks

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Moderator
Posts: 2,128
Registered: ‎06-12-2012

Re: How can I port my number to Virgin Mobile?

You sure can Smiley Happy

 

Just log into your My Account and you'll see some quick links listed on the right hand side. Just select transfer my number and you'll be good to go.

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Moderator
Posts: 2,128
Registered: ‎06-12-2012

Re: How can I port my number to Virgin Mobile?

[ Edited ]
 
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2rm
Rising Star
Posts: 2
Registered: ‎22-09-2013

Re: How can I port my number to Virgin Mobile?

Thanks, will try that.

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Moderator
Posts: 2,128
Registered: ‎06-12-2012

Re: How can I port my number to Virgin Mobile?

Cool.

 

If you have any problems with it just let us know and we'll help you out.

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