To set up roaming, call us on 1300 555 100 (free call) 7am to 11pm (AEST) any day.
Once roaming is activated, it will remain active until you request for it to be switched off.
From September 15th 2013, you can opt out of Global Roaming at any time whilst you are overseas, at no cost. To do this, you simply need to call + 61 2 8861 0588 and follow the prompts.
Your phone should automatically select a carrier when switched on. If the name of the overseas carrier doesn't show up on the screen of your phone, turn it off and on. If the name of the overseas carrier still doesn't appear, select the "Networks" section on your phone's menu and manually select a Network.
Making an international call while overseas?
Dial '+' or the international access code, the country code (for the country you are calling), then the area code (dropping the first zero of the area code) & number.
For example, when calling Australia from Italy
Dial '+' or the international access code '00', the (Australian) country code '61', then the area code
(without the leading '0'), & the number.
If you are calling a mobile number, you need to drop the first zero of the mobile number.
For example, if you want to dial the mobile number 0401 xxx xxx in Australia from Italy, you would need to dial: +61401xxxxxx or 0061401xxxxxx
Dial the area code & the local number.
Dial the local number (exactly as the residents of that country do).
Dial '+' or the international access code, the country code (for the country you are calling), then the area code & number.
For example, when texting Australia from Italy
Dial '+' or the international access code '00', the (Australian) country code '61', then the mobile number
Note: If you are sending an SMS to a mobile number, you need to drop the first zero of the mobile number.
If you want to send an SMS to the mobile number 0401 xxx xxx in Australia from Italy, you would need to dial: +61401xxxxxx or 0061401xxxxxx
How do I listen to my Voicemail messages?
Just call +61411000212. "+" is the Mobile GSM standard for the international prefix (just like 0011 in Australia). Because each country has different international prefixes, it's much easier to just use "+".
In North America (USA and Canada) most Networks use a different mobile technology to what we use in Australia, so you'll need a handset that works there.
Some North American networks use mobile technology similar to ours in Australia (called GSM) but it's on another frequency (1900Mhz - in Australia we operate on 900 and 1800Mhz). You'll need a handset which supports this frequency if you plan to roam there. These are called 'Tri-Band' phones.
Areas that you can roam in the USA with a Tri-Band handset include Florida, Washington DC, New England, New York, Philadelphia, Los Angeles, San Francisco, San Diego and Las Vegas.
Check out the Roaming Fact Sheet
|Bosnia & Herzegovina||Hong Kong||Mongolia||Syria|
|Chile||Isle Of Man||New Zealand||Trinidad|
|Cook Islands||Ivory Coast Republic||Oman||United Arab Emirates (UAE)|
|Croatia||Japan||Palestine||United Kingdom (UK)|
|Cyprus||Jordan||Papua New Guinea||Uruguay|
|Czech Republic||Kazakhstan||Paraguay||United States of America (USA)|