Global Roaming - What do I need to know about using my Virgin Mobile service overseas?

Global Roaming - What do I need to know about using my Virgin Mobile service overseas?

Eligibility

  • Global Roaming is for Post-Paid mobile phone services only. Broadband services are not included.
  • You must have paid your previous 3 bills on time and have no bills currently overdue OR you must pay for a once-off, non-refundable $250 credit on your account (this will apply to all new customers).

Enabling Roaming

To set up roaming, call us on 1300 555 100 (free call) 7am to 11pm (AEST) any day.

Once roaming is activated, it will remain active until you request for it to be switched off.  

 

Disabling Roaming

From September 15th 2013, you can opt out of Global Roaming at any time whilst you are overseas, at no cost. To do this, you simply need to call + 61 2 8861 0588 and follow the prompts. 


General advice

  • Global Roaming can be very expensive, consider alternatives such as using free WiFi where available and apps such as Skype and WhatsApp (over free WiFi again, of course). Using a prepaid SIM from an overseas carrier is another option.
  • Make sure that your handset is network unlocked if you intend to use your service and handset overseas. 
  • Before roaming, check that your phone is compatible with overseas networks. 
  • Consider switching off 'push' notifications (e.g. Facebook updates) as they will automatically cause data usage charges.
  • Keep your phone secure by noting the Serial Number of your phone in case it is lost or stolen.
  • Pack your mobile phone battery charger and an electrical plug adaptor.

Charges Ts & Cs

While Roaming you will be charged for:

  • Outgoing AND incoming calls and outgoing messages, including 'Welcome SMS' received when first connecting to an overseas network
  • Accessing web services and downloading data
  • Receiving and retrieving Voicemail messages
  • Using both ours and the overseas network, hence charges may appear twice on your bill

Due to delays in the overseas carrier/s passing on charges:

  • It may take several months for charges to appear on your bill
  • You may exceed your normal credit limit whilst Global Roaming

How roaming charges work: 

  • Global Roaming charges are on top of the minimum monthly spend.
  • Rates are approximations, and may change considerably due to factors beyond VMA's control including currency fluctuations and Overseas Carrier charges.
  • Roaming Charges can take up to 3 months to appear on bills as Virgin have to wait for the charges to be sent by the Overeas Carrier.
  • All SMS will be displayed on bills as our message centre number 61411990010. Voicemail deposits/retrievals will be displayed as 61411000212.
  • The Overseas Carrier send an Invoice to Virgin Mobile, then we Bill the customer - we cannot dispute these charges as they are passed on by a third party carrieHow to make calls and SMS overseas

Your phone should automatically select a carrier when switched on.  If the name of the overseas carrier doesn't show up on the screen of your phone, turn it off and on. If the name of the overseas carrier still doesn't appear, select the "Networks" section on your phone's menu and manually select a Network.

 

Making an international call while overseas?

  • Calling a landline:

Dial '+' or the international access code, the country code (for the country you are calling), then the area code (dropping the first zero of the area code) & number.

For example, when calling Australia from Italy
Dial '+' or the international access code '00', the (Australian) country code '61', then the area code
(without the leading '0'), & the number.

  • Calling a Mobile:

If you are calling a mobile number, you need to drop the first zero of the mobile number.
For example, if you want to dial the mobile number 0401 xxx xxx in Australia from Italy, you would need to dial: +61401xxxxxx or 0061401xxxxxx

 

Making a national call while overseas?

Dial the area code & the local number.

 

Making a local call while overseas?

Dial the local number (exactly as the residents of that country do).

 

Sending an International SMS (text message) while overseas?

Dial '+' or the international access code, the country code (for the country you are calling), then the area code & number.

For example, when texting Australia from Italy
Dial '+' or the international access code '00', the (Australian) country code '61', then the mobile number
Note: If you are sending an SMS to a mobile number, you need to drop the first zero of the mobile number.

 

If you want to send an SMS to the mobile number 0401 xxx xxx in Australia from Italy, you would need to dial: +61401xxxxxx or 0061401xxxxxx

 

How do I listen to my Voicemail messages?

Just call +61411000212. "+" is the Mobile GSM standard for the international prefix (just like 0011 in Australia). Because each country has different international prefixes, it's much easier to just use "+".


Global Roaming in North America - Special Considerations

In North America (USA and Canada) most Networks use a different mobile technology to what we use in Australia, so you'll need a handset that works there.

 

Some North American networks use mobile technology similar to ours in Australia (called GSM) but it's on another frequency (1900Mhz - in Australia we operate on 900 and 1800Mhz). You'll need a handset which supports this frequency if you plan to roam there. These are called 'Tri-Band' phones.

 

Areas that you can roam in the USA with a Tri-Band handset include Florida, Washington DC, New England, New York, Philadelphia, Los Angeles, San Francisco, San Diego and Las Vegas.


For more info .. 

Check out the Roaming Fact Sheet


Countries We Support Roaming In

Afghanistan Faroe Islands Lebanon Romania
Albania Fiji Liberia Russian Federation
Algeria Finland Liechtenstein Saudi Arabia
Antigua France Lithuania Senegal
Argentina French Guiana Luxembourg Serbia
Armenia Georgia Macau Seychelles
Austria Germany Macedonia Singapore
Azerbaijan Ghana Madagascar Slovak Republic
Bahrain Gibraltar Malawi Slovenia
Bangladesh Greece Malaysia Solomon Islands
Belarus Guam Maldives South Africa
Belgium Guatemala Malta Spain
Belize Guernsey Maritime Sri Lanka
Bermuda Guinea Mauritania Sudan
Bhutan Guinea Bissau Mauritius Sweden
Bolivia Guyana Mexico Switzerland
Bosnia & Herzegovina Hong Kong Mongolia Syria
Botswana Hungary Montenegro Tahiti
Brazil Iceland Morocco Taiwan
Brunei India Mozambique Tajikistan
Bulgaria Indonesia Namibia Tanzania
Cambodia Iran Nepal Thailand
Cameroon Iraq Netherlands Timor
Canada Ireland New Caledonia Tonga
Chile Isle Of Man New Zealand Trinidad
China Israel Nigeria Tunisia
Colombia Italy Norway Turkey
Cook Islands Ivory Coast Republic Oman United Arab Emirates (UAE)
Costa Rica Jamaica Pakistan Uganda
Croatia Japan Palestine United Kingdom (UK)
Curacao Jersey Panama Ukraine
Cyprus Jordan Papua New Guinea Uruguay
Czech Republic Kazakhstan Paraguay United States of America (USA)
Denmark Kenya Peru Uzbekistan
Dominican Republic Korea Philippines Vanuatu
Egypt Kuwait Poland Vietnam
El Salvador Kyrgyzstan Portugal Yemen
Estonia Laos Qatar Zambia
Ethiopia Latvia Reunion Zimbabwe

 

Started ‎19-10-2012 by
Modified ‎20-09-2013 by
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