A message from the Head of Virgin Mobile to affected customers
On 16 August, we experienced a technical issue with our voicemail service from 8.30am to 12 noon. This issue caused some of our customers who were attempting to retrieve their voicemails between those times to reach another Virgin Mobile customer’s voicemail instead.
We messed up, and I’d like to personally offer you my sincere apologies for this incident. We have now fully resolved this issue, having identified the cause.
Virgin Mobile takes the privacy of its customers very seriously and as a valued member of our family, I'd like to invite you to email me directly email@example.com if you have any further questions.