This issue has now been resolved. If you're still unable to use your mobile service please restart your phone and try connecting again.
We're currently investigating an issue where some customers located in NSW, QLD and WA are unable to use their mobile service for calls, text or data from their Virgin Mobile device. We apologise for any inconvenience this may cause and we have all hands on deck working on this issue.
What can I do?
Some customers have reported changing their phone settings from 4G to 3G then rebooting their phone has got them connected again. After rebooting you can then place your service back on 4G again.
We'll continue to update this article with further info as it comes to hand.