Data Breakdown lets you see where your data is going, so you can make the most of your FairData™.
You can find Data Breakdown in the My Account App.
A category shown in your Data Breakdown usage is usually a single website or app (e.g. Facebook). In some cases websites are grouped into an umbrella category to make it easier to understand your usage. For example, many websites will fall under a category of "Browsing".
If you take advantage of our data-free music streaming, you will notice that usage for these apps will still appear in your Data Breakdown, that’s because we don’t filter the information before it gets to you.
To find out more about Music Streaming, including how to set it up, click here.
We only display the top 5 categories so Data Breakdown is easy to use. In most cases, the top 5 categories will show the majority of your usage.
The top 5 is based on the amount of FairData™ being used. Accessing a website or app everyday doesn’t necessarily mean it uses the most data.
Things like photos, videos & music often use the most data and will regularly make an appearance in the top 5 categories.
The internet is a big place & categories aren’t limited to popular apps or websites that you’d normally see, popular domain and server services are likely to make an appearance in your top 5. Clicking on the category in the My Account App will provide a brief description of these services.
Some examples of categories that may surprise you in your top 5 are...
|Unindentified||Data browsing to particular websites that don't allow themselves to be identified.|
Akamai (web content)
|Akamai hosts a large amount of content for things like Fox Sports, Windows & some mobile games.|
|Apple.com||Any data used on Apple.com and also data used for iCloud backups.|
|CloudFlare||CloudFlare is used by various websites to optimise the website performance for visitors.|
|bigpond_movies||Video streaming hosted by Telstra. Streaming NRL games via the NRL app or website can also count towards this category.|
|Transmission Control Protocol (TCP)||Similar to web browsing, used for websites that start with www, email usage and remote desktop.|
|Multimedia Messages Encapsulation||Also known as MMS - picture messages!|
|Real Time Messaging (streaming)||Simultaneous streaming video, audio chat - similar to ChatRoulette, Omegle or Twitch.tv|
This information is only available to Primary account holders by logging into the My Account App using the Primary Account Pin. At this stage it isn’t available to secondary account holders.
The My Account App allows you to view your FairData™ usage from the last 2 bill cycles.
In some circumstances, like if you’ve just become part of the Virgin Mobile, you will only be able to see back to when your service was first activated.
The usage in Data Breakdown comes straight from the network itself and takes between 15 minutes & 4 hours to update. So if you’ve just streamed the latest album or watched your favourite show, don’t expect to see the usage straight away!
Data Breakdown is available for Mobile Broadband, however it is not available for Prepaid services. Check out this article for help with your Prepaid Services.
Data Breakdown is designed to give you an idea of where your data is being used so that you can make changes to get the most out of your FairData™
If you’re curious about how much FairData™ you’ve used check out your dashboard in My Account or the My Account App.
Unlike phone calls, data doesn’t get sent/received in one continuous stream, instead its lots of tiny sessions. So we keep track the volume of data that is sent & received.
Data Breakdown will show any hotspot usage as if it were being used by your regular device, there is no way to tell the difference between regular usage or tethered usage.
You will only be able to see Data Breakdown through the My Account App. Your bill will provide the total volume of data you’ve used.
If you’re curious about how much you’ve used in the past, you can see your last two bill cycles using Data Breakdown in the My Account App.
To make your data usage simple (without too many decimal points) we round the “%” up or down, which means that sometimes your usage might add up to 100.1% or 99.9%.
But don’t worry, that’s the only place it happens!
Depending on where, when or how you are viewing your usage it can show lots of different amounts. It’s because third party applications often pull the information straight from the phone, which might show things downloaded off Wi-Fi or incorrectly predict your bill cycle.
By using Data Breakdown in the My Account App you can make sure you are getting the right information.
Right now, you won’t be able to find Data Breakdown in My Account. We want you to know where your FairData™ is going wherever you are, so the best place for it to live is in the My Account App.
Only the primary account holder (the owner of the account) has access to see Data Breakdown in the My Account App.
Data Breakdown shows a general summary of where your FairData™ is being used. It shows this in categories like; Facebook, YouTube and Browsing.
No specific details like messages, pages, articles, pictures or videos will be listed.
For tips on how to help manage you FairData™, head over to our Tips For Smart Data Usage page.
To access this tool your service will need to be in your name, you can do this by completing a change of ownership.