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class="page-link lia-link-navigation lia-custom-event" id="link_3" href="/t5/Support-Articles/Difficulties-Calling-China/ta-p/69608"> Difficulties Calling China? </a> </span> </h2> <span class="lia-img-message-has-url lia-fa-message lia-fa-has lia-fa-url lia-fa" title="Contains a hyperlink" alt="Message contains a hyperlink" aria-label="Contains a hyperlink" role="img" id="display_2"></span> </div> </div> </div> <div class="lia-component-custom-message-metrics"> <ul> <li class="user"><img src="https://virginmobileaus.i.lithium.com/t5/image/serverpage/avatar-name/100x100-Avatars_Virgin/avatar-theme/candy/avatar-collection/Administrator__Private/avatar-display-size/message/version/2?xdesc=1.0" alt="Asher"><a href="https://community.virginmobile.com.au/t5/user/viewprofilepage/user-id/69463">Asher</a></li> <li class="date-time" title="2017-10-13T00:07:52+00:00"><i class="icon-clock"></i><time class="timeago" dateTime="2017-10-13T00:07:52+00:00"></time></li> <li title="views" class="views"><i class="eye-icon"></i> 889</li> <li title="kudos" class="kudos"><i class="kudo-tabbable-icon"></i> 0</li> </ul> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-main"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-main-content"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="lia-message-body-wrapper lia-component-message-view-widget-body"> <div id="bodydisplay" class="lia-message-body"> <div class="lia-message-body-content"> <H2 style="color: #7a00a3;" id="toc-hId--1328454341">Having trouble calling China?</H2> <P> </P> <P>Recently, some Chinese numbers have begun rejecting incoming calls from private numbers.</P> <P>That means, if you have a private number or have your Caller ID switched off, you may not be able to call Chinese based phone numbers.</P> <P> </P> <H2 style="color: #7a00a3;" id="toc-hId--440950660">What do I do?</H2> <P> </P> <P>All you need to do is turn on your Caller ID!<BR />If you're not sure how to do that, check out our <A href="https://deviceguides.virginmobile.com.au/" target="_self" rel="nofollow noopener noreferrer">Device Guides</A> and then...</P> <UL> <LI>Select your handset</LI> <LI>Select "Calls and Contacts"</LI> <LI>Select "Turning caller identifcation on or off" under "Making Calls"<BR /><BR /></LI> </UL> <H2 style="color: #7a00a3;" id="toc-hId-446553021">Is this just a Virgin Mobile issue?</H2> <P> </P> <P>Nope!</P> <P>This issue affects all carriers within Australia.</P> <H2 style="color: #7a00a3;" id="toc-hId-1334056702"> </H2> <div> </div> </div> </div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-footer"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-common-footer lia-mark-empty"> </div> </div> </div> <div class="lia-inline-ajax-feedback"> <div class="AjaxFeedback" id="ajaxFeedback"></div> </div> <div class="KudosButton lia-button-image-kudos-wrapper 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