If you’re looking for some info on a gift card you were sent in 2016 click here otherwise keep reading to find out more on our current $100 Gift Card.
What's the deal?
All eligible customers who sign up or upgrade to a $50 or above (24 month) Phone Plan (min. cost $1200) between 22 June and 2 August 2017, will be eligible to receive a $100 gift card to use anywhere Visa is accepted.
How do I use my $100 gift card? There’s no PIN on the card, so it’s important that you sign the back as soon as you’ve activated it. After that, all you need to do is swipe it and sign, anywhere Visa is accepted.
When will I receive my gift card? If your phone is being delivered: Your $100 gift card will be delivered along with your new phone. For more info on deliveries check out this article. If you’re getting your phone in store: You'll walk out with the $100 gift card in hand.
Do I need to activate the gift card? Yes. Once you have received the card, please visit www.universalgiftcard.com.au/virginmobile to activate. Use the activation code we sent to your Virgin Mobile number and your card will be ready to use within 24 hours.
What if I've lost my activation code? Pleasecontact usto ask us for your activation code.
How can I check my transactions or the balance left on the card? By visitingwww.universalgiftcard.com.au/virginmobileand entering your card number and activation code. Merchants cannot do a balance enquiry through their point-of-sale system.
When does my $100 gift card expire? Your $100 Gift Card will expire on 30 June 2018.
How long do I have to activate my gift card? Gift cards need to be activated before 11:59am AEST on 6 December 2017.
Can I use my $100 gift card at an ATM? Gift cards cannot be used at any ATM’s as they don’t have a PIN.
If I return an item I purchased using my gift card, can the refund be put back onto my giftcard? Yes, the merchant can return funds onto to the gift card, please contact the merchant directly to arrange.
What should I do if my card is lost, stolen or damaged? Phone 1800 174 239 immediately to report a stolen card, so we can stop any subsequent transactions from being authorised.
Or if you have lost the card and think you will find it again, you may take the precaution of suspending it by visitingwww.universalgiftcard.com.au. (Remember to unsuspend your card after you find it.)
If the balance on the card exceeds $15 at the time you report its loss, you may order a replacement card, which will be loaded with the balance of the lost / stolen / damaged card at the time its loss was reported, less an administration fee of $15.
What if I have further questions? Please visit the Universal gift cardswebsitefor more info.