If you're having trouble paying your bills, we can help. We have a Financial Hardship policy to help you if you encounter events such as:
Managing how much you spend
We have a host of tools to help manage your usage such as My Account and the My Account App. Take a look here for more info. Also, If you're spending too much we can help find a plan that better suits your needs.
Payment extension up to 14 days
Need more time
If you need more than an extra 14 days to pay a bill and you’re experiencing financial hardship, contact us on 1300 304 090 from 8.30am to 7.00pm AEDT. We will assess your claim, discuss your payment and service options and aim to reach a reasonable outcome.
You may wish to speak to a financial counsellor for further assistance. You can find a financial counsellor by calling 1800 007 007 or visit the Financial Counselling Australia website.