Our thoughts are with everyone affected by the devastating earthquake in New Zealand. As part of our commitment to ensuring our customers can contact loved ones, Virgin Mobile is offering free voice calls to New Zealand for all postpaid and prepaid mobile customers.
Customers on postpaid are able to make free calls to New Zealand to check on friends and relatives from 12.01am 15th November, 2016 until 11.59pm 28th November, 2016 and for those on prepaid from 4.00am 15th November, 2016 until 11.59pm 28th November, 2016.
There is a high volume of telecommunications traffic around New Zealand due to the earthquake and as such you may experience difficulties getting through. If you encounter a recorded message, busy tone or if the call goes straight to voicemail, please try again in a few minutes.
Any customers who experience financial hardship as a result of the recent events in New Zealand are encouraged to contact our care team.