Virgin Mobile has increased the level of security provided by our My Account portal. We've also created a more personalised experience for our customers by updating the log in details required for My Account. If you haven't already, you'll need to register an email and link your account.
We've also made some enhancements which include; a simpler way to reset your password and the ability to manage multiple services under one account in one spot, without having to change screens.
You can only have one account linked to an email address. If you have two accounts under the same name, contact us to consolidate them. You can also complete a Change of Ownership if you have two numbers under seperate names.