</noscript> <script type="text/javascript">// <![CDATA[ (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= '//www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-T8MH'); // ]]></script> <!-- End Google Tag Manager --> <div id="header-container" class="clearfix"> <div class="container"> <header class="clearfix"> <div class="navbar navbar-open-right"> <div class="navbar-inner"> <a class="brand img-has-dropshadow remove-padding" href="//www.virginmobile.com.au/"> <img class="desktop" alt="Virgin Mobile Australia" title="Virgin Mobile Australia" src="//www.virginmobile.com.au/img/logos/Desktop_Logo_DropShadow_170x160.png"><img class="mobile" alt="Virgin Mobile Australia" title="Virgin Mobile Australia" src="//www.virginmobile.com.au/img/logos/Mobile_Logo_Line_140x140_retina.png"> </a> <ul id="mega-menu" class="mega-menu nav pull-items-right nav-open-right" data-order="reverse"> <li class="hidden-desktop fixed-mobile icon-only open-btn" data-mobile-sort="-2"> <a href="#mega-menu" data-toggle="menu"><i class="icon-navicon"></i></a> </li> <li class="hidden-desktop icon-only close-btn" data-mobile-sort="-1"> <a data-dismiss="menu" href="#">×</a> </li> <li class="item-level1 pos-5 icon-only" style="width: 7.5%" data-mobile-sort="1"> <a href="//www.virginmobile.com.au/search-virgin-mobile" title="Search" class="search-btn visible-desktop"> <i class="icon-search"></i> </a> <div class="slidedown-menu mega-menu-search desktop input-append pull-hard-right hide"> <input name="ctl00$HeaderContent$menu$ctl00$ctl00$ctl00$q" id="ctl00_HeaderContent_menu_ctl00_ctl00_ctl00_q" class="input-text" type="search" placeholder="Search virginmobile.com.au" autocomplete="on"> <button onclick="__doPostBack('ctl00$HeaderContent$menu$ctl00$ctl00$ctl00$search','')" id="ctl00_HeaderContent_menu_ctl00_ctl00_ctl00_search" class="btn" type="button"><i class="icon-chevron-right"></i></button> </div> <div class="mega-menu-search hidden-desktop input-append"> <input name="ctl00$HeaderContent$menu$ctl00$ctl00$ctl00$qMobile" id="ctl00_HeaderContent_menu_ctl00_ctl00_ctl00_qMobile" class="input-text" type="search" placeholder="Search virginmobile.com.au" autocomplete="on"> <button onclick="__doPostBack('ctl00$HeaderContent$menu$ctl00$ctl00$ctl00$searchMobile','')" id="ctl00_HeaderContent_menu_ctl00_ctl00_ctl00_searchMobile" class="btn" type="button"><i class="icon-chevron-right"></i></button> </div> </li> <li class="item-level1 pos-4 icon-only fixed-mobile hidden-desktop" style="width: 7.5%"> <a href="//www.virginmobile.com.au/myaccount/" title="My Account" class=" hidden-desktop slide-toggle"> <i class="icon-person"></i> </a> <div class="hidden-desktop"> <ul class="unstyled slidedown-menu pull-hard-right hide"> <li class=""> <a href="//www.virginmobile.com.au/myaccount/"> Log in to My Account </a> </li> <li class=""> <a href="https://www.virginmobile.com.au/myaccountapp/"> Get the app </a> </li> <li class=""> <a href="//www.virginmobile.com.au/myaccount/paybill"> Pay a bill </a> </li> </ul> </div> </li> <li class="item-level1 pos-3 icon-only fixed-mobile" style="width: 7.5%"> <a href="//www.virginmobile.com.au/find-a-store" title="Find a store" class=""> <i class="icon-location"></i> </a> </li> <li class="item-level1 pos-2 icon-and-text visible-desktop dropdown" style="width: 20%"> <a href="//www.virginmobile.com.au/myaccount/" title="Log in" class=" visible-desktop dropdown-toggle regular"> <div class="menu-item"> <i class="icon-person margin-left-30"></i> <br> Log in </div> </a> <div class="dropdown-menu pull-right with-max-col-2" role="menu"> <div class="item-level2"> <ul class="unstyled column col-1"> <li class=""> <a href="//www.virginmobile.com.au/myaccount" class=" btn btn-primary" title="Log in to My Account"> Log in to My Account </a> </li> </ul> </div> <div class="item-level2 visible-desktop"> <ul class="unstyled column col-2"> <li class=" visible-desktop"> <a href="https://www.virginmobile.com.au/myaccountapp/" class=" btn btn-inverse visible-desktop" title="Get the app"> Get the app </a> </li> <li class=" visible-desktop"> <a href="//www.virginmobile.com.au/paybill" class=" btn btn-inverse visible-desktop" title="Pay a bill"> Pay a bill </a> </li> </ul> </div> </div> </li> <li class="item-level1 pos-1" style="width: 20%"> <a href="//www.virginmobile.com.au/support" title="Help & SupportHelp & Support" class=""> <span class="hidden-phone hidden-xs"><br> Help & Support</span><span class="visible-phone visible-xs text-left padding-left-15 padding-bottom-15"><br> Help & Support</span> </a> </li> </ul> </div> </div> </header> </div> </div> <div class="MinimumWidthContainer"> <div class="min-width-wrapper"> <div class="min-width"> <div class="lia-content"> <div class="lia-quilt lia-quilt-tkb-article-page lia-quilt-layout-two-column-main-side lia-top-quilt lia-quilt-tkb-article-page-v2_4" class="lia-quilt lia-quilt-tkb-article-page lia-quilt-layout-two-column-main-side lia-top-quilt"> <div class="lia-quilt-row lia-quilt-row-header"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-common-header"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="lia-quilt lia-quilt-header lia-quilt-layout-header lia-component-quilt-header" class="lia-quilt lia-quilt-header lia-quilt-layout-header"> <div class="lia-quilt-row lia-quilt-row-main-header"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-header-top"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="lia-slide-out-nav-menu lia-component-common-widget-slide-out-nav-menu" class="lia-slide-out-nav-menu"> <button li-bindable="" li-common-element-hook="navMenuTriggerElement" class="lia-slide-menu-trigger lia-slide-out-nav-menu-wrapper"> <div ng-non-bindable="" class="lia-slide-out-nav-menu-title"> Browse </div> </button> <li:common-slide-menu li-bindable="" trigger-element="navMenuTriggerElement" li-direction="right" style="display:none"> <div class="lia-quilt lia-quilt-navigation-slide-out-menu lia-quilt-layout-one-column"> <div class="lia-quilt-row lia-quilt-row-header"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-common-header lia-mark-empty"> </div> </div><div class="lia-quilt-row lia-quilt-row-main"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-main-content"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <li:community-navigation class="lia-component-community-widget-navigation" li-bindable="" componentId="community.widget.navigation" mode="default"></li:community-navigation> <ul class="mega-menu-slide-items"> <li> <a href="//www.virginmobile.com.au/search-virgin-mobile" title="Search"><span class="icon-search"></span> Search</a> </li> <li> <a href="//www.virginmobile.com.au/support" title="Help & Support"> Help & Support </a> </li> </ul> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-footer"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-common-footer lia-mark-empty"> </div> </div> </div> </li:common-slide-menu> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-sub-header"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-sub-header-main"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="BreadCrumb crumb-line lia-breadcrumb lia-component-common-widget-breadcrumb" aria-label="breadcrumbs" role="navigation" class="BreadCrumb crumb-line lia-breadcrumb"> <ul role="list" id="list" class="lia-list-standard-inline"> <li class="lia-breadcrumb-node crumb"> <a class="lia-link-navigation crumb-community lia-breadcrumb-community lia-breadcrumb-tkb" id="link_0" href="/">Help & Support</a> </li> <li aria-hidden="true" class="lia-breadcrumb-seperator crumb-community lia-breadcrumb-community lia-breadcrumb-tkb"> <span class="separator">:</span> </li> <li class="lia-breadcrumb-node crumb"> <a class="lia-link-navigation crumb-board lia-breadcrumb-board lia-breadcrumb-tkb" id="link_1" href="/t5/Support-Articles/tkb-p/SupportArticles">Support Articles</a> </li> <li aria-hidden="true" class="lia-breadcrumb-seperator crumb-board lia-breadcrumb-board lia-breadcrumb-tkb"> <span class="separator">:</span> </li> <li class="lia-breadcrumb-node crumb final-crumb"> <span class="lia-link-navigation child-thread lia-link-disabled" id="link_2">How do I get my 6 digit PIN?</span> </li> </ul> </div> <div class="lia-menu-navigation-wrapper lia-menu-action lia-page-options lia-component-community-widget-page-options" class="lia-menu-navigation-wrapper" id="actionMenuDropDown"> <div class="lia-menu-navigation"> <div class="dropdown-default-item"><a title="Show option menu" class="lia-js-menu-opener default-menu-option lia-js-click-menu lia-link-navigation" aria-haspopup="true" aria-expanded="false" role="button" aria-label="Show option menu" id="dropDownLink" href="#">Options</a> <div class="dropdown-positioning"> <div class="dropdown-positioning-static"> <ul role="listbox" id="dropdownmenuitems" class="lia-menu-dropdown-items"> <li role="option"><a class="lia-link-navigation article-history lia-component-tkb-action-view-article-history" rel="nofollow" id="articleHistory" href="/t5/tkb/articlehistorypage/message-revision/72704%3A4">Article History</a></li> <li aria-hidden="true"><span class="lia-separator lia-component-common-widget-link-separator" class="lia-separator"> <span class="lia-separator-post"></span> <span class="lia-separator-pre"></span> </span></li> <li role="option"><a class="lia-link-navigation rss-thread-link lia-component-rss-action-thread" id="rssThread" href="/virginmobileaus/rss/message?board.id=SupportArticles&message.id=591">Subscribe to RSS Feed</a></li> <li aria-hidden="true"><span class="lia-separator lia-component-common-widget-link-separator" class="lia-separator"> <span class="lia-separator-post"></span> <span class="lia-separator-pre"></span> </span></li> <li role="option"><span class="lia-link-navigation addThreadUserBookmark lia-link-disabled lia-component-subscriptions-action-add-thread-user-bookmark" id="addThreadUserBookmark">Bookmark</span></li> <li role="option"><span class="lia-link-navigation addThreadUserEmailSubscription lia-link-disabled lia-component-subscriptions-action-add-thread-user-email" id="addThreadUserEmailSubscription">Subscribe</span></li> <li aria-hidden="true"><span class="lia-separator lia-component-common-widget-link-separator" class="lia-separator"> <span class="lia-separator-post"></span> <span class="lia-separator-pre"></span> </span></li> <li role="option"><span class="lia-link-navigation email_friend lia-link-disabled lia-component-forums-action-email-message-to-friend" id="emailMessageToFriend">Email to a Friend</span></li> <li aria-hidden="true"><span class="lia-separator lia-component-common-widget-link-separator" class="lia-separator"> <span class="lia-separator-post"></span> <span class="lia-separator-pre"></span> </span></li> <li role="option"><a class="lia-link-navigation print-article lia-component-forums-action-print-thread" rel="noindex, nofollow" id="printThread" href="/t5/tkb/articleprintpage/tkb-id/SupportArticles/article-id/591">Printer Friendly Page</a></li> <li role="option"><a class="lia-link-navigation report-abuse-link lia-component-forums-action-report-abuse" id="reportAbuse" href="/t5/notifications/notifymoderatorpage/message-uid/72704">Report Inappropriate Content</a></li> </ul> </div> </div> </div> </div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-feedback"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-feedback"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single lia-mark-empty"> </div> </div> </div> </div> <div class="lia-page-header"> <h1 class="PageTitle lia-component-common-widget-page-title"><a class="lia-link-navigation" href="https://community.virginmobile.com.au/t5/Support-Articles/tkb-p/SupportArticles">Support Articles</a></h1> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-main"> <div class="lia-quilt-column lia-quilt-column-16 lia-quilt-column-left lia-quilt-column-main-content"> <div class="lia-quilt-column-alley lia-quilt-column-alley-left"> <div class="lia-message-view-wrapper lia-js-data-messageUid-72704 lia-component-article" data-lia-message-uid="72704" class="lia-message-view-wrapper lia-js-data-messageUid-72704" id="messageview2"> <a name="U72704"> </a> <a name="M591"> </a> <div class="lia-inline-ajax-feedback"> <div class="AjaxFeedback" id="ajaxfeedback"></div> </div> <div class="MessageView lia-message-view-tkb-message lia-message-view-display lia-row-standard-unread lia-thread-topic"> <span class="lia-message-state-indicator"></span> <div class="lia-quilt lia-quilt-tkb-message lia-quilt-layout-tkb-message"> <div class="lia-quilt-row"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-main"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="lia-quilt lia-quilt-tkb-message-main lia-quilt-layout-one-column lia-component-quilt-tkb-message-main" class="lia-quilt lia-quilt-tkb-message-main lia-quilt-layout-one-column"> <div class="lia-quilt-row lia-quilt-row-header"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-common-header"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="lia-message-subject-wrapper lia-component-subject" class="lia-message-subject-wrapper"> <div class="MessageSubject"> <div class="MessageSubjectIcons "> <h2 class="message-subject"> <span class="lia-message-unread"> <a class="page-link lia-link-navigation lia-custom-event" id="link_3" href="/t5/Support-Articles/How-do-I-get-my-6-digit-PIN/ta-p/72704"> How do I get my 6 digit PIN? </a> </span> </h2> <span class="lia-img-message-has-url lia-fa-message lia-fa-has lia-fa-url lia-fa" title="Contains a hyperlink" alt="Message contains a hyperlink" aria-label="Contains a hyperlink" role="img" id="display_2"></span> </div> </div> </div> <div class="lia-component-custom-message-metrics"> <ul> <li class="user"><img src="https://virginmobileaus.i.lithium.com/t5/image/serverpage/image-id/1533iFA3D11AAF93104CA/image-dimensions/40x40?v=1.0" alt="Grant"><a href="https://community.virginmobile.com.au/t5/user/viewprofilepage/user-id/35689">Grant</a></li> <li class="date-time" title="2018-05-29T06:22:28+00:00"><i class="icon-clock"></i><time class="timeago" dateTime="2018-05-29T06:22:28+00:00"></time></li> <li title="views" class="views"><i class="eye-icon"></i> 3,270</li> <li title="kudos" class="kudos"><i class="kudo-tabbable-icon"></i> 0</li> </ul> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-main"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-main-content"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="lia-message-body-wrapper lia-component-message-view-widget-body"> <div id="bodydisplay" class="lia-message-body"> <div class="lia-message-body-content"> <P> </P> <P>Forgot your 6 digit PIN? Not to worry, follow the steps below and we'll send it to you. </P> <P> </P> <H2 style="color: #7a00a3;" id="toc-hId--1327738400">Retrieving your 6 Digit PIN</H2> <P> </P> <OL> <LI>Click <A href="https://www.virginmobile.com.au/myaccount/forgotpin/" target="_blank" rel="nofollow noopener noreferrer">here</A> to open the PIN retrieval form</LI> <LI>Complete the form and click Next</LI> <LI>Choose to have your PIN sent to you via SMS or email</LI> <LI>Click Send My PIN and you'll receive your PIN shortly</LI> </OL> <P> </P> <P>If you have any trouble retrieving your PIN, please <A href="https://www.virginmobile.com.au/contact-virgin-mobile/" target="_blank" rel="nofollow noopener noreferrer">contact us</A> and we'll sort it out for you.</P> <P> </P> <div> </div> </div> </div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-footer"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-common-footer lia-mark-empty"> </div> </div> </div> <div class="lia-inline-ajax-feedback"> <div class="AjaxFeedback" id="ajaxFeedback"></div> </div> <div class="KudosButton lia-button-image-kudos-wrapper lia-component-kudos-widget-button-version-3 lia-component-kudos-widget-button-vertical lia-component-kudos-widget-button lia-component-kudos" data-lia-kudos-id="72704" id="kudosButtonV2" class="KudosButton KudosButton lia-button-image-kudos-wrapper lia-component-kudos-widget-button-version-3 lia-component-kudos-widget-button-vertical"> <div class="lia-button-image-kudos lia-button-image-kudos-vertical lia-button-image-kudos-enabled lia-button-image-kudos-not-kudoed lia-button"> <div class="lia-button-image-kudos-count"> <span class="lia-link-navigation kudos-count-link lia-link-disabled" title="The total number of kudos this post has received." id="link_4"> <span class="MessageKudosCount lia-component-kudos-widget-message-kudos-count" aria-label="Kudos Count" id="messageKudosCount_12aff560e62367" class="MessageKudosCount"> 0 </span><span class="lia-button-image-kudos-label lia-component-kudos-widget-kudos-count-label" class="lia-button-image-kudos-label"> Kudos </span> </span> </div> <div title="Click here to give kudos to this post." class="lia-button-image-kudos-give"> <a onclick="return LITHIUM.EarlyEventCapture(this, 'click', true)" class="lia-link-navigation kudos-link lia-link-ticket-post-action" data-lia-kudos-entity-uid="72704" aria-label="Click here to give kudos to this post." title="Click here to give kudos to this post." data-lia-action-token="WqA3rk-watO5gW7hdWGOLANZgweHSTNqyq6nltUOUOw." rel="nofollow" id="kudoEntity" href="https://community.virginmobile.com.au/t5/tkb/v2_4/articlepage.kudosbuttonv2.kudoentity:kudoentity/kudosable-gid/72704?t:ac=blog-id/SupportArticles/article-id/591&t:cp=kudos/contributions/tapletcontributionspage"> </a> </div> </div> </div> <div class="lia-button-group lia-component-share-button" class="lia-button-group"> <div class="AddThis lia-component-external-widget-add-this" class="AddThis" id="addThis"> <a class="lia-link-navigation addthis_button_" addthis:url="https://community.virginmobile.com.au/t5/Support-Articles/How-do-I-get-my-6-digit-PIN/ta-p/72704" addthis:title="How do I get my 6 digit PIN?" id="link_5" href="/t5/Support-Articles/How-do-I-get-my-6-digit-PIN/ta-p/72704"></a> <span class="lia-button-wrapper lia-button-wrapper-secondary"><a class="lia-button lia-button-secondary lia-js-add-this-widget" style="text-decoration:none;" addthis:url="https://community.virginmobile.com.au/t5/Support-Articles/How-do-I-get-my-6-digit-PIN/ta-p/72704" addthis:title="How do I get my 6 digit PIN?" id="link_6" href="http://www.addthis.com/bookmark.php?url=https%3A%2F%2Fcommunity.virginmobile.com.au%2Ft5%2FSupport-Articles%2FHow-do-I-get-my-6-digit-PIN%2Fta-p%2F72704&title=How+do+I+get+my+6+digit+PIN%3F&username=PoweredByLithium">Share</a></span> <a class="lia-link-navigation addthis_button_" addthis:url="https://community.virginmobile.com.au/t5/Support-Articles/How-do-I-get-my-6-digit-PIN/ta-p/72704" addthis:title="How do I get my 6 digit PIN?" id="link_7" href="/t5/Support-Articles/How-do-I-get-my-6-digit-PIN/ta-p/72704"></a> </div> </div> </div> </div> </div><div class="lia-quilt-row"> <div class="lia-quilt-column lia-quilt-column-16 lia-quilt-column-left lia-quilt-column-footer-left lia-mark-empty"> </div><div class="lia-quilt-column lia-quilt-column-08 lia-quilt-column-right lia-quilt-column-footer-right"> <div class="lia-quilt-column-alley lia-quilt-column-alley-right"> <div class="lia-button-group lia-component-comment-button" class="lia-button-group"> </div> </div> </div> </div> </div> </div> </div> </div> </div><div class="lia-quilt-column lia-quilt-column-08 lia-quilt-column-right lia-quilt-column-side-content"> <div class="lia-quilt-column-alley lia-quilt-column-alley-right"> <div class="lia-panel lia-panel-standard MessageListTaplet Chrome lia-component-tkb-widget-recent-tkb-articles-taplet"><div class="lia-decoration-border"><div class="lia-decoration-border-top"><div> </div></div><div class="lia-decoration-border-content"><div><div class="lia-panel-heading-bar-wrapper"><div class="lia-panel-heading-bar"><span aria-level="4" role="heading" class="lia-panel-heading-bar-title">Latest articles</span></div></div><div class="lia-panel-content-wrapper"><div class="lia-panel-content"> <ul role="list" id="list_0" class="lia-list-standard"> <li> <div class="lia-list-slim"> <div class="lia-message-content"> <div class="MessageSubject"> <div class="MessageSubjectIcons "> <h2 class="message-subject"> <span class="lia-message-unread"> <a class="page-link lia-link-navigation lia-custom-event" id="link_8" href="/t5/Support-Articles/How-do-I-get-my-6-digit-PIN/ta-p/72704"> How do I get my 6 digit PIN? </a> </span> </h2> <span class="lia-img-message-has-url lia-fa-message lia-fa-has lia-fa-url lia-fa" title="Contains a hyperlink" alt="Message contains a hyperlink" aria-label="Contains a hyperlink" role="img" id="display_2_0"></span> </div> </div> </div> </div> </li> <li> <div class="lia-list-slim"> <div class="lia-message-content"> <div class="MessageSubject"> <div class="MessageSubjectIcons "> <h2 class="message-subject"> <span class="lia-message-unread"> <a class="page-link lia-link-navigation lia-custom-event" id="link_9" href="/t5/Support-Articles/Virgin-Mobile-Brand-Phase-Out-FAQs/ta-p/72703"> Virgin Mobile Brand Phase Out FAQs </a> </span> </h2> <span class="lia-img-message-has-url lia-fa-message lia-fa-has lia-fa-url lia-fa" title="Contains a hyperlink" alt="Message contains a hyperlink" aria-label="Contains a hyperlink" role="img" id="display_2_1"></span> </div> </div> </div> </div> </li> <li> <div class="lia-list-slim"> <div class="lia-message-content"> <div class="MessageSubject"> <div class="MessageSubjectIcons "> <h2 class="message-subject"> <span class="lia-message-unread"> <a class="page-link lia-link-navigation lia-custom-event" id="link_10" href="/t5/Support-Articles/How-do-I-set-up-a-payment-extension/ta-p/72702"> How do I set up a payment extension? </a> </span> </h2> <span class="lia-img-message-has-url lia-fa-message lia-fa-has lia-fa-url lia-fa" title="Contains a hyperlink" alt="Message contains a hyperlink" aria-label="Contains a hyperlink" role="img" id="display_2_2"></span> </div> </div> </div> </div> </li> <li> <div class="lia-list-slim"> <div class="lia-message-content"> <div class="MessageSubject"> <div class="MessageSubjectIcons "> <h2 class="message-subject"> <span class="lia-message-unread"> <a class="page-link lia-link-navigation lia-custom-event" id="link_11" href="/t5/Support-Articles/House-Rules/ta-p/72697"> House Rules </a> </span> </h2> <span class="lia-img-message-has-url lia-fa-message lia-fa-has lia-fa-url lia-fa" title="Contains a hyperlink" alt="Message contains a hyperlink" aria-label="Contains a hyperlink" role="img" id="display_2_3"></span> </div> </div> </div> </div> </li> <li> <div class="lia-list-slim"> <div class="lia-message-content"> <div class="MessageSubject"> <div class="MessageSubjectIcons "> <h2 class="message-subject"> <span class="lia-message-unread"> <a class="page-link lia-link-navigation lia-custom-event" id="link_12" href="/t5/Support-Articles/A-Community-Update/ta-p/72630"> A Community Update </a> </span> </h2> <span class="lia-img-message-has-url lia-fa-message lia-fa-has lia-fa-url lia-fa" title="Contains a hyperlink" alt="Message contains a hyperlink" aria-label="Contains a hyperlink" role="img" id="display_2_4"></span> </div> </div> </div> </div> </li> </ul> <div class="lia-view-all"><a class="lia-link-navigation lia-view-all-tkb-articles" rel="nofollow" id="link_13" href="/t5/forums/recentpostspage/interaction-style/tkb/post-type/thread/board-id/SupportArticles">View All</a></div> </div></div></div></div><div class="lia-decoration-border-bottom"><div> </div></div></div></div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-footer"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-common-footer"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="SearchForm lia-search-form-wrapper lia-mode-default lia-component-common-widget-search-bar" id="lia-searchform" class="SearchForm lia-search-form-wrapper lia-mode-default"> <div class="lia-inline-ajax-feedback"> <div class="AjaxFeedback" id="ajaxfeedback_0"></div> </div> <div id="searchautocompletetoggle"> <div class="lia-inline-ajax-feedback"> <div class="AjaxFeedback" id="ajaxfeedback_1"></div> </div> <form enctype="multipart/form-data" class="lia-form lia-form-inline SearchForm" action="https://community.virginmobile.com.au/t5/tkb/v2_4/articlepage.searchform.form.form" method="post" id="form" name="form"><div class="t-invisible"><input value="blog-id/SupportArticles/article-id/591" name="t:ac" type="hidden"></input><input value="search/contributions/page" name="t:cp" type="hidden"></input><input value="1PvcFUbPkwefgWii2XmhFFEQuYLg3HyIH4q9SNpFfN1G0Hu97bs876G8HBZmTWjE8nxiPSc-a-RK92SdWOhYwJRB4V52ekf7tgWp2xwnp9yQeZA9zcFx8_hk9dkR9IWrTzMPwzkdOELzHudCqQU7Ed-BPzmRdUB-Lik4iFp_kR0is1r-HXeGtyeSA0csw_8ijm973PQisjmO8IXk2UROK40yK6w5wpbQJR8XxWu8k0CZAas8URGXvSwcQQ7JfuzLuJueBWYftDuSZl4MB-nElaAPKnkdOcyrFoQII8akNqkH1sLkNJbV1DOc-qLVfdPITIKVkBfnMIDL4NkIXnRb0CGtuAdQigTd9J3AT3xnvxUlgVoObKzduw6ZVmzUeKyv9ozNUsQDlVt-oue3mve2Ps9RJGT7KXolJqL6L7Gv6yVGr01cFnHh4Zkr4opGjisUfkfjDylKWLAYUdICEx5-XTr87OtxBzlCPts0xjA4vvxxglAFBFiVo5ndHzKYGnajZt9YCIU2ReDO1L3qC0P52AT5knz8s6ZQ0lOLqnoMPdS9zPbEYEYCRWalVT1s5rI9YZ-p3YhK-CLmbqSuKca8rNZ5TdiQSEP6nayRpUx0UIZxmlmeRdzA9F-MZuKOFrX71l-84zGVdG_9dAF2BMX21PrrCihv8xXlL64wRs2ZgEB3dYMqQJprL9iyOr_kobgxFz_GinXK43pRudMThAYYt3XztO23lHqKZIfTElhLg-avqu8z_LuF0G0G6RL9iyBV" name="lia-form-context" type="hidden"></input><input value="TkbArticlePage:blog-id/SupportArticles/article-id/591:searchform.form:" name="liaFormContentKey" type="hidden"></input><input value="+wxoVSgVzktg0GPdJg9XS637WW4=:H4sIAAAAAAAAAK2SMU7DMBSGH5U6VQgJwQ1gdRjoAJ0qUAcUoFLEjGz3NQ0kcbAdEhaOwgkQl+jQjTtwAFYmBuwkRaUgkUKmyJ+T//9e7MdXaGcunCikkk8cLmItA5bqQMTKGVIfD8udsZARiVApgyoSYDj6ASkJXSF9QhPKJ0g0TVBpedclXEgMA0YYVUj6zEDK9cB+suOhTpPdi2nnZXv23oI1FzqFiQjPaIQaNt0rekudkMa+4xnB2O/licFVu1e0F1GNz9JfdZahFNwEeSmLAqVM9/RptD9+e3huAeRJdg6ntfz0NauneAP3ABq2vv+Ly73G22xZOxvAca3UVKFczFtaz9U3LF88w4byV5ONhf4y/NL6U9byv8j+kl/K9uCgVpiyt0tXD/sq5npuuF7So5L+K7KQ+gDqvry6IwQAAA==" name="t:formdata" type="hidden"></input></div> <div class="lia-inline-ajax-feedback"> <div class="AjaxFeedback" id="feedback"></div> </div> <input value="qCNMZjjVLBnDzAsL8FvIUl4FsHqkc78WSMzOyb505ZE." name="lia-action-token" type="hidden"></input> <input value="form" id="form_UID" name="form_UID" type="hidden"></input> <input value="" id="form_instance_key" name="form_instance_key" type="hidden"></input> <span class="lia-search-input-wrapper"> <input placeholder="Search all content" title="Search" class="lia-form-type-text lia-autocomplete-input search-input lia-search-input-message" value="" id="messageSearchField_0" name="messageSearchField" type="text"></input> <input placeholder="Search all content" title="Search" class="lia-form-type-text lia-autocomplete-input search-input lia-search-input-tkb-article lia-js-hidden" value="" id="messageSearchField_1" name="messageSearchField_0" type="text"></input> <input placeholder="Search all content" ng-non-bindable="" title="Enter a user name or rank" class="lia-form-type-text UserSearchField lia-search-input-user search-input lia-js-hidden lia-autocomplete-input" value="" id="userSearchField" name="userSearchField" type="text"></input> <input title="Enter a search word" class="lia-form-type-text NoteSearchField lia-search-input-note search-input lia-js-hidden lia-autocomplete-input" value="" id="noteSearchField" name="noteSearchField" type="text"></input> </span> <span class="lia-button-wrapper lia-button-wrapper-secondary lia-button-wrapper-searchForm-action"><input value="searchForm" name="submitContextX" type="hidden"></input><input class="lia-button lia-button-secondary lia-button-searchForm-action" value="Search" id="submitContext" name="submitContext" type="submit"></input></span> </form> <span class="lia-icon-toggle lia-search-toggle"></span> <div class="search-autocomplete-toggle-link lia-js-hidden"> <span> <a class="lia-link-navigation auto-complete-toggle-on lia-link-ticket-post-action lia-component-search-action-enable-auto-complete" data-lia-action-token="onmOUM5Dm11Nrwrv3J1Yn25G559XKKmZNgU8lllPfcw." rel="nofollow" id="enableAutoComplete" href="https://community.virginmobile.com.au/t5/tkb/v2_4/articlepage.enableautocomplete:enableautocomplete?t:ac=blog-id/SupportArticles/article-id/591&t:cp=action/contributions/searchactions">turn on suggestions</a> <span class="HelpIcon"> <a class="lia-link-navigation help-icon lia-tooltip-trigger" id="link_14" href="#"><span class="lia-img-icon-help lia-fa-icon lia-fa-help lia-fa" alt="Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type." aria-label="Help Icon" role="img" id="display"></span></a><div role="alertdialog" class="lia-content lia-tooltip-pos-bottom-left lia-panel-tooltip-wrapper" id="link_15-tooltip-element"><div class="lia-tooltip-arrow"></div><div class="lia-panel-tooltip"><div class="content">Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.</div></div></div> </span> </span> </div> </div> <div class="spell-check-showing-result"> Showing results for <span class="lia-link-navigation show-results-for-link lia-link-disabled" id="showingResult"></span> </div> <div class="spell-check-search-instead"> Search instead for <a class="lia-link-navigation search-instead-for-link" rel="nofollow" id="searchInstead" href="#"></a> </div> <div class="spell-check-do-you-mean lia-component-search-widget-spellcheck" class="spell-check-do-you-mean"> Did you mean: <a class="lia-link-navigation do-you-mean-link" rel="nofollow" id="doYouMean" href="#"></a> </div> </div> <div class="lia-quilt lia-quilt-footer lia-quilt-layout-footer lia-component-quilt-footer" class="lia-quilt lia-quilt-footer lia-quilt-layout-footer"> <div class="lia-quilt-row lia-quilt-row-main"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-icons"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <li:common-scroll-to class="lia-component-common-widget-scroll-to" li-bindable="" componentId="common.widget.scroll-to" mode="default"></li:common-scroll-to> <div class="LithiumLogo lia-component-common-widget-lithium-logo" class="LithiumLogo"> <a class="lia-link-navigation" alt="Powered by Lithium" title="Social CRM & Community Solutions Powered by Lithium" target="_blank" id="link_16" href="https://www.lithium.com/powered-by-lithium"><img class="lia-img-button-lithium-logo lia-fa-button lia-fa-lithium lia-fa-logo" title="Social CRM & Community Solutions Powered by Lithium" alt="Powered by Lithium" aria-label="Social CRM & Community Solutions Powered by Lithium" id="display_0" src="https://virginmobileaus.i.lithium.com/skins/images/5CA09232AF972C8F7D8D3D77F5CE9C7D/responsive_peak/images/button_lithium_logo.png"/></a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="irresistible-gradient footer-divider"> </div> <div id="footer-container"> <footer class="footer"> <div class="container"> <div class="row-fluid continuous footer-links"> <div class="span2 col-ms-4 col-xs-6"><a href="/home/" title=" " class=" title semibold" style="display: none;"> </a> <ul class="unstyled"> <li class=""> <a href="//www.virginmobile.com.au/network/coverage/" title="Check Coverage" class=""> Check Coverage </a> </li> <li class=""> <a href="https://www.virginmobile.com.au/myaccount/paybill/" title="Pay Bill" class=""> Pay Bill </a> </li> <li class=""> <a href="//www.virginmobile.com.au/find-a-store/" title="Find a Store" class=""> Find a Store </a> </li> <li class=""> <a href="//www.virginmobile.com.au/contact-virgin-mobile/" title="Contact Us" class=""> Contact Us </a> </li> <li class=""> <a href="//www.virginmobile.com.au/myaccountapp/" title="Get the app" class=""> Get the app </a> </li> <li class=""> <a href="//www.virginmobile.com.au/support/" title="Help & Support" class=""> Help & Support </a> </li> </ul> </div> <div class="span2 col-ms-4 col-xs-6"> <a href="//www.virginmobile.com.au/contact-virgin-mobile/" title="Contact Us" class=" title semibold"> Contact Us </a> <ul class="unstyled"> <li class=" connect-with-us"> <ul class="inline"> <li class=""> <a class="icon-social-facebook" href="//facebook.com.au/virginmobileaus"></a> </li> <li class=""> <a class="icon-social-twitter" href="//twitter.com/virginmobileaus"></a> </li> </ul> </li> </ul> </div> <div class="span2 col-ms-4 col-xs-6 hide"> </div> </div> </div> <div class="container-fluid"> <hr> </div> <div class="container"> <div class="row-fluid"> <div class="span8"> <ul class="inline"> <li class=""> <a href="//www.virginmobile.com.au/sitemap" title="Sitemap" class=""> Sitemap </a> </li> <li class=""> <a href="//www.virginmobile.com.au/about-virgin-mobile" title="About us" class=""> About us </a> </li> <li class=""> <a href="//www.virginmobile.com.au/terms-and-conditions" title="Terms & conditions" class=""> Terms & conditions </a> </li> <li class=""> <a href="//www.virginmobile.com.au/privacy" title="Privacy policy" class=""> Privacy policy </a> </li> <li class=""> <a href="//m.virginmobile.com.au/" title="Mobile site" class=""> Mobile site </a> </li> </ul> </div> <div class="span3 offset1"> <iframe src="https://www.facebook.com/plugins/like.php?href=https%3A%2F%2Fwww.facebook.com%2FVirginMobileAus&send=false&layout=button_count&width=100&show_faces=false&font=verdana&colorscheme=light&action=like&height=21" scrolling="no" frameborder="0" style="border: none; overflow: hidden; width: 100px; height: 21px;" allowtransparency="true">