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</div><div class="lia-quilt-row lia-quilt-row-main"> <div class="lia-quilt-column lia-quilt-column-16 lia-quilt-column-left lia-quilt-column-main-content"> <div class="lia-quilt-column-alley lia-quilt-column-alley-left"> <div data-lia-message-uid="72702" class="lia-message-view-wrapper lia-js-data-messageUid-72702 lia-component-article" id="messageview2"> <span id="U72702"> </span> <span id="M589"> </span> <div class="lia-inline-ajax-feedback"> <div class="AjaxFeedback" id="ajaxfeedback"></div> </div> <div class="MessageView lia-message-view-tkb-message lia-message-view-display lia-row-standard-unread lia-thread-topic"> <span class="lia-message-state-indicator"></span> <div class="lia-quilt lia-quilt-tkb-message lia-quilt-layout-tkb-message"> <div class="lia-quilt-row"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-main"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="lia-quilt lia-quilt-tkb-message-main 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class="lia-message-body-content"> <H2 style="color: #6b1f7c;" id="toc-hId--1327738402"><STRONG>Payment Extensions</STRONG></H2> <P> </P> <P>Your monthly bills must be paid by the due date stated on the invoice. If you're unable to make payment and a bill becomes overdue, you can request a payment extension of 14 days in My Account:</P> <OL> <LI>Log in to<SPAN> </SPAN><A href="https://www.virginmobile.com.au/myaccount/" target="_blank" rel="nofollow noopener noreferrer">My Account</A></LI> <LI>Click on Bills & Payments in the left menu</LI> <LI>Select Payment Extension</LI> <LI>Click Extend Payment</LI> </OL> <P>If you are experiencing<SPAN> </SPAN><U><A href="/t5/General-knowledge-base/Financial-Hardship-Difficulty-Paying-your-Bill/ta-p/3788" target="_blank">financial hardship</A></U> or encounter any issues requesting an extension in My Account we recommend<SPAN> </SPAN><A href="https://www.virginmobile.com.au/contact-virgin-mobile/#get-in-touch" target="_blank" rel="nofollow noopener noreferrer">contacting us</A> and we'll do our best to assist.</P> <div> </div> </div> </div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-footer"> <div class="lia-quilt-column 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