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class="MessageSubjectIcons "> <h2 class="message-subject"> <span class="lia-message-unread"> <a class="page-link lia-link-navigation lia-custom-event" id="link_3" href="/t5/Support-Articles/How-do-I-set-up-a-payment-extension/ta-p/72702"> How do I set up a payment extension? </a> </span> </h2> <span class="lia-img-message-has-url lia-fa-message lia-fa-has lia-fa-url lia-fa" title="Contains a hyperlink" alt="Message contains a hyperlink" aria-label="Contains a hyperlink" role="img" id="display_2"></span> </div> </div> </div> <div class="lia-component-custom-message-metrics"> <ul> <li class="user"><img src="https://virginmobileaus.i.lithium.com/t5/image/serverpage/avatar-name/100x100-Avatars_Virgin/avatar-theme/candy/avatar-collection/Administrator__Private/avatar-display-size/message/version/2?xdesc=1.0" alt="Asher"><a href="https://community.virginmobile.com.au/t5/user/viewprofilepage/user-id/69463">Asher</a></li> <li class="date-time" title="2018-05-28T02:38:25+00:00"><i class="icon-clock"></i><time class="timeago" dateTime="2018-05-28T02:38:25+00:00"></time></li> <li title="views" class="views"><i class="eye-icon"></i> 4,140</li> <li title="kudos" class="kudos"><i class="kudo-tabbable-icon"></i> 0</li> </ul> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-main"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-main-content"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="lia-message-body-wrapper lia-component-message-view-widget-body"> <div id="messageBodyDisplay" class="lia-message-body"> <div class="lia-message-body-content"> <H2 style="color: #6b1f7c;" id="toc-hId--1327738402"><STRONG>Payment Extensions</STRONG></H2> <P> </P> <P>Your monthly bills must be paid by the due date stated on the invoice. If you're unable to make payment and a bill becomes overdue, you can request a payment extension of 14 days in My Account:</P> <OL> <LI>Log in to<SPAN> </SPAN><A href="https://www.virginmobile.com.au/myaccount/" target="_blank" rel="nofollow noopener noreferrer">My Account</A></LI> <LI>Click on Bills & Payments in the left menu</LI> <LI>Select Payment Extension</LI> <LI>Click Extend Payment</LI> </OL> <P>If you are experiencing<SPAN> </SPAN><U><A href="/t5/General-knowledge-base/Financial-Hardship-Difficulty-Paying-your-Bill/ta-p/3788" target="_blank">financial hardship</A></U> or encounter any issues requesting an extension in My Account we recommend<SPAN> </SPAN><A href="https://www.virginmobile.com.au/contact-virgin-mobile/#get-in-touch" target="_blank" rel="nofollow noopener noreferrer">contacting us</A> and we'll do our best to assist.</P> <div> </div> </div> <div class="lia-product-mention-link-wrapper lia-js-hidden"> </div> </div> </div> </div> </div> </div><div 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