</noscript> <script type="text/javascript">// <![CDATA[ (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= '//www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-T8MH'); // ]]></script> <!-- End Google Tag Manager --> <div id="header-container" class="clearfix"> <div class="container"> <header class="clearfix"> <div class="navbar navbar-open-right"> <div class="navbar-inner"> <a class="brand img-has-dropshadow remove-padding" href="//www.virginmobile.com.au/"> <img class="desktop" alt="Virgin Mobile Australia" title="Virgin Mobile Australia" src="//www.virginmobile.com.au/img/logos/Desktop_Logo_DropShadow_170x160.png"><img class="mobile" alt="Virgin Mobile Australia" title="Virgin Mobile Australia" src="//www.virginmobile.com.au/img/logos/Mobile_Logo_Line_140x140_retina.png"> </a> <ul id="mega-menu" class="mega-menu nav pull-items-right nav-open-right" data-order="reverse"> <li class="hidden-desktop fixed-mobile icon-only open-btn" data-mobile-sort="-2"> <a href="#mega-menu" data-toggle="menu"><i class="icon-navicon"></i></a> </li> <li class="hidden-desktop icon-only close-btn" data-mobile-sort="-1"> <a data-dismiss="menu" href="#">×</a> </li> <li class="item-level1 pos-5 icon-only" style="width: 7.5%" data-mobile-sort="1"> <a href="//www.virginmobile.com.au/search-virgin-mobile" title="Search" class="search-btn visible-desktop"> <i class="icon-search"></i> </a> <div class="slidedown-menu mega-menu-search desktop input-append pull-hard-right hide"> <input name="ctl00$HeaderContent$menu$ctl00$ctl00$ctl00$q" id="ctl00_HeaderContent_menu_ctl00_ctl00_ctl00_q" class="input-text" type="search" placeholder="Search virginmobile.com.au" autocomplete="on"> <button onclick="__doPostBack('ctl00$HeaderContent$menu$ctl00$ctl00$ctl00$search','')" id="ctl00_HeaderContent_menu_ctl00_ctl00_ctl00_search" class="btn" type="button"><i class="icon-chevron-right"></i></button> </div> <div class="mega-menu-search hidden-desktop input-append"> <input name="ctl00$HeaderContent$menu$ctl00$ctl00$ctl00$qMobile" id="ctl00_HeaderContent_menu_ctl00_ctl00_ctl00_qMobile" class="input-text" type="search" placeholder="Search virginmobile.com.au" autocomplete="on"> <button onclick="__doPostBack('ctl00$HeaderContent$menu$ctl00$ctl00$ctl00$searchMobile','')" id="ctl00_HeaderContent_menu_ctl00_ctl00_ctl00_searchMobile" class="btn" type="button"><i class="icon-chevron-right"></i></button> </div> </li> <li class="item-level1 pos-4 icon-only fixed-mobile hidden-desktop" style="width: 7.5%"> <a href="//www.virginmobile.com.au/myaccount/" title="My Account" class=" hidden-desktop slide-toggle"> <i class="icon-person"></i> </a> <div class="hidden-desktop"> <ul class="unstyled slidedown-menu pull-hard-right hide"> <li class=""> <a href="//www.virginmobile.com.au/myaccount/"> Log in to My Account </a> </li> <li class=""> <a href="https://www.virginmobile.com.au/myaccountapp/"> Get the app </a> </li> <li class=""> <a href="//www.virginmobile.com.au/myaccount/paybill"> Pay a bill </a> </li> </ul> </div> </li> <li class="item-level1 pos-2 icon-and-text visible-desktop dropdown" style="width: 20%"> <a href="//www.virginmobile.com.au/myaccount/" title="Log in" class=" visible-desktop dropdown-toggle regular"> <div class="menu-item"> <i class="icon-person margin-left-30"></i> <br> Log in </div> </a> <div class="dropdown-menu pull-right with-max-col-2" role="menu"> <div class="item-level2"> <ul class="unstyled column col-1"> <li class=""> <a href="//www.virginmobile.com.au/myaccount" class=" btn btn-primary" title="Log in to My Account"> Log in to My Account </a> </li> </ul> </div> <div class="item-level2 visible-desktop"> <ul class="unstyled column col-2"> <li class=" visible-desktop"> <a href="https://www.virginmobile.com.au/myaccountapp/" class=" btn btn-inverse visible-desktop" title="Get the app"> Get the app </a> </li> <li class=" visible-desktop"> <a href="//www.virginmobile.com.au/paybill" class=" btn btn-inverse visible-desktop" title="Pay a bill"> Pay a bill </a> </li> </ul> </div> </div> </li> <li class="item-level1 pos-1 dropdown" style="width: 20%"> <a href="//www.virginmobile.com.au/support" title="Help & Support" class="dropdown-toggle regular"><br>Help & Support </a> <div class="dropdown-menu pull-left with-max-col-1" style="width:200px;" role="menu"> <div class="item-level2"> <ul class="unstyled column col-1"> <li class=""> <span class=" title semibold"> Need help? </span> <ul class="unstyled"> <li class=""> <a href="//www.virginmobile.com.au/support/" title="Support home" class=""> Support home </a> </li> <li class=""> <a href="https://deviceguides.virginmobile.com.au" title="Device guides" class=""> Device guides </a> </li> <li class=""> <a href="//www.virginmobile.com.au/network/coverage/" title="Coverage" class=""> Coverage </a> </li> <li class=""> <a href="//www.virginmobile.com.au/international-calls/" title="International rates" class=""> International rates </a> </li> <li class=""> <a href="//www.virginmobile.com.au/contact-virgin-mobile/" title="Contact us" class=""> Contact us </a> </li> </ul> </li> </ul> </div> </div> </li> </ul> </div> </div> </header> </div> </div> <div class="MinimumWidthContainer"> <div class="min-width-wrapper"> <div class="min-width"> <div class="lia-content"> <div class="lia-quilt lia-quilt-tkb-article-page lia-quilt-layout-two-column-main-side lia-top-quilt lia-quilt-tkb-article-page-v2_4" class="lia-quilt lia-quilt-tkb-article-page lia-quilt-layout-two-column-main-side lia-top-quilt"> <div class="lia-quilt-row lia-quilt-row-header"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-common-header"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="lia-quilt lia-quilt-header lia-quilt-layout-header lia-component-quilt-header" class="lia-quilt lia-quilt-header lia-quilt-layout-header"> <div class="lia-quilt-row lia-quilt-row-main-header"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-header-top"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="lia-slide-out-nav-menu lia-component-common-widget-slide-out-nav-menu" class="lia-slide-out-nav-menu"> <button li-bindable="" li-common-element-hook="navMenuTriggerElement" class="lia-slide-menu-trigger lia-slide-out-nav-menu-wrapper"> <div ng-non-bindable="" class="lia-slide-out-nav-menu-title"> Browse </div> </button> <li:common-slide-menu li-bindable="" trigger-element="navMenuTriggerElement" li-direction="right" style="display:none"> <div class="lia-quilt lia-quilt-navigation-slide-out-menu lia-quilt-layout-one-column"> <div class="lia-quilt-row lia-quilt-row-header"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-common-header lia-mark-empty"> </div> </div><div class="lia-quilt-row lia-quilt-row-main"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-main-content"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <li:community-navigation class="lia-component-community-widget-navigation" li-bindable="" li-instance="0" componentId="community.widget.navigation" mode="default"></li:community-navigation> <ul class="mega-menu-slide-items"> <li> <a href="//www.virginmobile.com.au/search-virgin-mobile" title="Search"><span class="icon-search"></span> Search</a> </li> <li> <a href="//www.virginmobile.com.au/support" title="Help & Support"> Help & Support </a> </li> </ul> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-footer"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-common-footer lia-mark-empty"> </div> </div> </div> </li:common-slide-menu> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-sub-header"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-sub-header-main"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="BreadCrumb crumb-line lia-breadcrumb lia-component-common-widget-breadcrumb" aria-label="breadcrumbs" role="navigation" class="BreadCrumb crumb-line lia-breadcrumb"> <ul role="list" id="list" class="lia-list-standard-inline"> <li class="lia-breadcrumb-node crumb"> <a class="lia-link-navigation crumb-community lia-breadcrumb-community lia-breadcrumb-tkb" id="link_0" href="/">Help & Support</a> </li> <li aria-hidden="true" class="lia-breadcrumb-seperator crumb-community lia-breadcrumb-community lia-breadcrumb-tkb"> <span class="separator">:</span> </li> <li class="lia-breadcrumb-node crumb"> <a class="lia-link-navigation crumb-board lia-breadcrumb-board lia-breadcrumb-tkb" id="link_1" href="/t5/Support-Articles/tkb-p/SupportArticles">Support Articles</a> </li> <li aria-hidden="true" class="lia-breadcrumb-seperator crumb-board lia-breadcrumb-board lia-breadcrumb-tkb"> <span class="separator">:</span> </li> <li class="lia-breadcrumb-node crumb final-crumb"> <span class="lia-link-navigation child-thread lia-link-disabled" id="link_2">How do I set up a payment extension?</span> </li> </ul> </div> <div class="lia-menu-navigation-wrapper lia-menu-action lia-page-options lia-component-community-widget-page-options" class="lia-menu-navigation-wrapper" id="actionMenuDropDown"> <div class="lia-menu-navigation"> <div class="dropdown-default-item"><a title="Show option menu" class="lia-js-menu-opener default-menu-option lia-js-click-menu lia-link-navigation" aria-haspopup="true" aria-expanded="false" role="button" aria-label="Show option menu" id="dropDownLink" href="#">Options</a> <div class="dropdown-positioning"> <div class="dropdown-positioning-static"> <ul role="listbox" id="dropdownmenuitems" class="lia-menu-dropdown-items"> <li role="option"><a class="lia-link-navigation article-history lia-component-tkb-action-view-article-history" rel="nofollow" id="articleHistory" href="/t5/tkb/articlehistorypage/message-revision/72702%3A1">Article History</a></li> <li aria-hidden="true"><span class="lia-separator lia-component-common-widget-link-separator" class="lia-separator"> <span class="lia-separator-post"></span> <span class="lia-separator-pre"></span> </span></li> <li role="option"><a class="lia-link-navigation rss-thread-link lia-component-rss-action-thread" id="rssThread" href="/virginmobileaus/rss/message?board.id=SupportArticles&message.id=589">Subscribe to RSS Feed</a></li> <li aria-hidden="true"><span class="lia-separator lia-component-common-widget-link-separator" class="lia-separator"> <span class="lia-separator-post"></span> <span class="lia-separator-pre"></span> </span></li> <li role="option"><span class="lia-link-navigation addThreadUserBookmark lia-link-disabled lia-component-subscriptions-action-add-thread-user-bookmark" id="addThreadUserBookmark">Bookmark</span></li> <li role="option"><span class="lia-link-navigation addThreadUserEmailSubscription lia-link-disabled lia-component-subscriptions-action-add-thread-user-email" id="addThreadUserEmailSubscription">Subscribe</span></li> <li aria-hidden="true"><span class="lia-separator lia-component-common-widget-link-separator" class="lia-separator"> <span class="lia-separator-post"></span> <span class="lia-separator-pre"></span> </span></li> <li role="option"><span class="lia-link-navigation email_friend lia-link-disabled lia-component-forums-action-email-message-to-friend" id="emailMessageToFriend">Email to a Friend</span></li> <li aria-hidden="true"><span class="lia-separator lia-component-common-widget-link-separator" class="lia-separator"> <span class="lia-separator-post"></span> <span class="lia-separator-pre"></span> </span></li> <li role="option"><a class="lia-link-navigation print-article lia-component-forums-action-print-thread" rel="noindex, nofollow" id="printThread" href="/t5/tkb/articleprintpage/tkb-id/SupportArticles/article-id/589">Printer Friendly Page</a></li> <li role="option"><a class="lia-link-navigation report-abuse-link lia-component-forums-action-report-abuse" rel="noindex, nofollow" id="reportAbuse" href="/t5/notifications/notifymoderatorpage/message-uid/72702">Report Inappropriate Content</a></li> </ul> </div> </div> </div> </div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-feedback"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-feedback"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single lia-mark-empty"> </div> </div> </div> </div> <div class="lia-page-header"> <h1 class="PageTitle lia-component-common-widget-page-title"><a class="lia-link-navigation" href="https://community.virginmobile.com.au/t5/Support-Articles/tkb-p/SupportArticles">Support Articles</a></h1> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-main"> <div class="lia-quilt-column lia-quilt-column-16 lia-quilt-column-left lia-quilt-column-main-content"> <div class="lia-quilt-column-alley lia-quilt-column-alley-left"> <div class="lia-message-view-wrapper lia-js-data-messageUid-72702 lia-component-article" data-lia-message-uid="72702" class="lia-message-view-wrapper lia-js-data-messageUid-72702" id="messageview2"> <span id="U72702"> </span> <span id="M589"> </span> <div class="lia-inline-ajax-feedback"> <div class="AjaxFeedback" id="ajaxfeedback"></div> </div> <div class="MessageView lia-message-view-tkb-message lia-message-view-display lia-row-standard-unread lia-thread-topic"> <span class="lia-message-state-indicator"></span> <div class="lia-quilt lia-quilt-tkb-message lia-quilt-layout-tkb-message"> <div class="lia-quilt-row"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-main"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="lia-quilt lia-quilt-tkb-message-main lia-quilt-layout-one-column lia-component-quilt-tkb-message-main" class="lia-quilt lia-quilt-tkb-message-main lia-quilt-layout-one-column"> <div class="lia-quilt-row lia-quilt-row-header"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-common-header"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="lia-message-subject-wrapper lia-component-subject" class="lia-message-subject-wrapper"> <div class="MessageSubject"> <div class="MessageSubjectIcons "> <h2 class="message-subject"> <span class="lia-message-unread"> <a class="page-link lia-link-navigation lia-custom-event" id="link_3" href="/t5/Support-Articles/How-do-I-set-up-a-payment-extension/ta-p/72702"> How do I set up a payment extension? </a> </span> </h2> <span class="lia-img-message-has-url lia-fa-message lia-fa-has lia-fa-url lia-fa" title="Contains a hyperlink" alt="Message contains a hyperlink" aria-label="Contains a hyperlink" role="img" id="display_2"></span> </div> </div> </div> <div class="lia-component-custom-message-metrics"> <ul> <li class="user"><img src="https://virginmobileaus.i.lithium.com/t5/image/serverpage/avatar-name/100x100-Avatars_Virgin/avatar-theme/candy/avatar-collection/Administrator__Private/avatar-display-size/message/version/2?xdesc=1.0" alt="Asher"><a href="https://community.virginmobile.com.au/t5/user/viewprofilepage/user-id/69463">Asher</a></li> <li class="date-time" title="2018-05-28T02:38:25+00:00"><i class="icon-clock"></i><time class="timeago" dateTime="2018-05-28T02:38:25+00:00"></time></li> <li title="views" class="views"><i class="eye-icon"></i> 6,629</li> <li title="kudos" class="kudos"><i class="kudo-tabbable-icon"></i> 0</li> </ul> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-main"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-main-content"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="lia-message-body-wrapper lia-component-message-view-widget-body"> <div id="bodydisplay" class="lia-message-body"> <div class="lia-message-body-content"> <H2 style="color: #6b1f7c;" id="toc-hId--1327738402"><STRONG>Payment Extensions</STRONG></H2> <P> </P> <P>Your monthly bills must be paid by the due date stated on the invoice. If you're unable to make payment and a bill becomes overdue, you can request a payment extension of 14 days in My Account:</P> <OL> <LI>Log in to<SPAN> </SPAN><A href="https://www.virginmobile.com.au/myaccount/" target="_blank" rel="nofollow noopener noreferrer">My Account</A></LI> <LI>Click on Bills & Payments in the left menu</LI> <LI>Select Payment Extension</LI> <LI>Click Extend Payment</LI> </OL> <P>If you are experiencing<SPAN> </SPAN><U><A href="/t5/General-knowledge-base/Financial-Hardship-Difficulty-Paying-your-Bill/ta-p/3788" target="_blank">financial hardship</A></U> or encounter any issues requesting an extension in My Account we recommend<SPAN> </SPAN><A href="https://www.virginmobile.com.au/contact-virgin-mobile/#get-in-touch" target="_blank" rel="nofollow noopener noreferrer">contacting us</A> and we'll do our best to assist.</P> <div> </div> </div> </div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-footer"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-common-footer lia-mark-empty"> </div> </div> </div> <div class="lia-inline-ajax-feedback"> <div class="AjaxFeedback" id="ajaxFeedback"></div> </div> <div class="KudosButton lia-button-image-kudos-wrapper lia-component-kudos-widget-button-version-3 lia-component-kudos-widget-button-vertical lia-component-kudos-widget-button lia-component-kudos" data-lia-kudos-id="72702" id="kudosButtonV2" class="KudosButton KudosButton lia-button-image-kudos-wrapper lia-component-kudos-widget-button-version-3 lia-component-kudos-widget-button-vertical"> <div class="lia-button-image-kudos lia-button-image-kudos-vertical lia-button-image-kudos-enabled lia-button-image-kudos-not-kudoed lia-button"> <div class="lia-button-image-kudos-count"> <span class="lia-link-navigation kudos-count-link lia-link-disabled" title="The total number of kudos this post has received." id="link_4"> <span class="MessageKudosCount lia-component-kudos-widget-message-kudos-count" aria-label="Kudos Count" id="messageKudosCount_3802d8ad11a580" class="MessageKudosCount"> 0 </span><span class="lia-button-image-kudos-label lia-component-kudos-widget-kudos-count-label" class="lia-button-image-kudos-label"> Kudos </span> </span> </div> <div title="Click here to give kudos to this post." class="lia-button-image-kudos-give"> <a onclick="return LITHIUM.EarlyEventCapture(this, 'click', true)" class="lia-link-navigation kudos-link lia-link-ticket-post-action" data-lia-kudos-entity-uid="72702" aria-label="Click here to give kudos to this post." title="Click here to give kudos to this post." data-lia-action-token="rLEDNBpD06x5ZZXNWn0XW_kptMZafWh__M3w3T1AW3g." rel="nofollow" id="kudoEntity" href="https://community.virginmobile.com.au/t5/tkb/v2_4/articlepage.kudosbuttonv2.kudoentity:kudoentity/kudosable-gid/72702?t:ac=blog-id/SupportArticles/article-id/589&t:cp=kudos/contributions/tapletcontributionspage"> </a> </div> </div> </div> <div class="lia-button-group lia-component-share-button" class="lia-button-group"> <div class="AddThis lia-component-external-widget-add-this" class="AddThis" id="addThis"> <a class="lia-link-navigation addthis_button_" addthis:url="https://community.virginmobile.com.au/t5/Support-Articles/How-do-I-set-up-a-payment-extension/ta-p/72702" addthis:title="How do I set up a payment extension?" id="link_5" href="/t5/Support-Articles/How-do-I-set-up-a-payment-extension/ta-p/72702"></a> <span class="lia-button-wrapper lia-button-wrapper-secondary"><a class="lia-button lia-button-secondary lia-js-add-this-widget" style="text-decoration:none;" addthis:url="https://community.virginmobile.com.au/t5/Support-Articles/How-do-I-set-up-a-payment-extension/ta-p/72702" addthis:title="How do I set up a payment extension?" id="link_6" href="http://www.addthis.com/bookmark.php?url=https%3A%2F%2Fcommunity.virginmobile.com.au%2Ft5%2FSupport-Articles%2FHow-do-I-set-up-a-payment-extension%2Fta-p%2F72702&title=How+do+I+set+up+a+payment+extension%3F&username=PoweredByLithium">Share</a></span> <a class="lia-link-navigation addthis_button_" addthis:url="https://community.virginmobile.com.au/t5/Support-Articles/How-do-I-set-up-a-payment-extension/ta-p/72702" addthis:title="How do I set up a payment extension?" id="link_7" href="/t5/Support-Articles/How-do-I-set-up-a-payment-extension/ta-p/72702"></a> </div> </div> </div> </div> </div><div class="lia-quilt-row"> <div class="lia-quilt-column lia-quilt-column-16 lia-quilt-column-left lia-quilt-column-footer-left lia-mark-empty"> </div><div class="lia-quilt-column lia-quilt-column-08 lia-quilt-column-right lia-quilt-column-footer-right"> <div class="lia-quilt-column-alley lia-quilt-column-alley-right"> <div class="lia-button-group lia-component-comment-button" class="lia-button-group"> </div> </div> </div> </div> </div> </div> </div> </div> </div><div class="lia-quilt-column lia-quilt-column-08 lia-quilt-column-right lia-quilt-column-side-content"> <div class="lia-quilt-column-alley lia-quilt-column-alley-right"> <div class="lia-panel lia-panel-standard MessageListTaplet Chrome lia-component-tkb-widget-recent-tkb-articles-taplet"><div class="lia-decoration-border"><div class="lia-decoration-border-top"><div> </div></div><div class="lia-decoration-border-content"><div><div class="lia-panel-heading-bar-wrapper"><div class="lia-panel-heading-bar"><span aria-level="4" role="heading" class="lia-panel-heading-bar-title">Latest articles</span></div></div><div class="lia-panel-content-wrapper"><div class="lia-panel-content"> <ul role="list" id="list_0" class="lia-list-standard"> <li> <div class="lia-list-slim"> <div class="lia-message-content"> <div class="MessageSubject"> <div class="MessageSubjectIcons "> <h2 class="message-subject"> <span class="lia-message-unread"> <a class="page-link lia-link-navigation lia-custom-event" id="link_8" href="/t5/Support-Articles/Your-Final-Bill/ta-p/72713"> Your Final Bill </a> </span> </h2> <span class="lia-img-message-has-url lia-fa-message lia-fa-has lia-fa-url lia-fa" title="Contains a hyperlink" alt="Message contains a hyperlink" aria-label="Contains a hyperlink" role="img" id="display_2_0"></span> <span class="lia-img-message-has-image lia-fa-message lia-fa-has lia-fa-image lia-fa" title="Contains an image" alt="Message contains an image" aria-label="Contains an image" role="img" id="display_3"></span> </div> </div> </div> </div> </li> <li> <div class="lia-list-slim"> <div class="lia-message-content"> <div class="MessageSubject"> <div class="MessageSubjectIcons "> <h2 class="message-subject"> <span class="lia-message-unread"> <a class="page-link lia-link-navigation lia-custom-event" id="link_9" href="/t5/Support-Articles/How-do-I-get-my-6-digit-PIN/ta-p/72704"> How do I get my 6 digit PIN? </a> </span> </h2> <span class="lia-img-message-has-url lia-fa-message lia-fa-has lia-fa-url lia-fa" title="Contains a hyperlink" alt="Message contains a hyperlink" aria-label="Contains a hyperlink" role="img" id="display_2_1"></span> </div> </div> </div> </div> </li> <li> <div class="lia-list-slim"> <div class="lia-message-content"> <div class="MessageSubject"> <div class="MessageSubjectIcons "> <h2 class="message-subject"> <span class="lia-message-unread"> <a class="page-link lia-link-navigation lia-custom-event" id="link_10" href="/t5/Support-Articles/Virgin-Mobile-Brand-Phase-Out-FAQs/ta-p/72703"> Virgin Mobile Brand Phase Out FAQs </a> </span> </h2> <span class="lia-img-message-has-url lia-fa-message lia-fa-has lia-fa-url lia-fa" title="Contains a hyperlink" alt="Message contains a hyperlink" aria-label="Contains a hyperlink" role="img" id="display_2_2"></span> </div> </div> </div> </div> </li> <li> <div class="lia-list-slim"> <div class="lia-message-content"> <div class="MessageSubject"> <div class="MessageSubjectIcons "> <h2 class="message-subject"> <span class="lia-message-unread"> <a class="page-link lia-link-navigation lia-custom-event" id="link_11" href="/t5/Support-Articles/How-do-I-set-up-a-payment-extension/ta-p/72702"> How do I set up a payment extension? </a> </span> </h2> <span class="lia-img-message-has-url lia-fa-message lia-fa-has lia-fa-url lia-fa" title="Contains a hyperlink" alt="Message contains a hyperlink" aria-label="Contains a hyperlink" role="img" id="display_2_3"></span> </div> </div> </div> </div> </li> <li> <div class="lia-list-slim"> <div class="lia-message-content"> <div class="MessageSubject"> <div class="MessageSubjectIcons "> <h2 class="message-subject"> <span class="lia-message-unread"> <a class="page-link lia-link-navigation lia-custom-event" id="link_12" href="/t5/Support-Articles/House-Rules/ta-p/72697"> House Rules </a> </span> </h2> <span class="lia-img-message-has-url lia-fa-message lia-fa-has lia-fa-url lia-fa" title="Contains a hyperlink" alt="Message contains a hyperlink" aria-label="Contains a hyperlink" role="img" id="display_2_4"></span> </div> </div> </div> </div> </li> </ul> <div class="lia-view-all"><a class="lia-link-navigation lia-view-all-tkb-articles" rel="nofollow" id="link_13" href="/t5/forums/recentpostspage/interaction-style/tkb/post-type/thread/board-id/SupportArticles">View All</a></div> </div></div></div></div><div class="lia-decoration-border-bottom"><div> </div></div></div></div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-footer"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-common-footer"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="SearchForm lia-search-form-wrapper lia-mode-default lia-component-common-widget-search-bar" id="lia-searchform" class="SearchForm lia-search-form-wrapper lia-mode-default"> <div class="lia-inline-ajax-feedback"> <div class="AjaxFeedback" id="ajaxfeedback_0"></div> </div> <div id="searchautocompletetoggle"> <div class="lia-inline-ajax-feedback"> <div class="AjaxFeedback" id="ajaxfeedback_1"></div> </div> <form enctype="multipart/form-data" class="lia-form lia-form-inline SearchForm" action="https://community.virginmobile.com.au/t5/tkb/v2_4/articlepage.searchform.form.form" method="post" id="form" name="form"><div class="t-invisible"><input value="blog-id/SupportArticles/article-id/589" name="t:ac" type="hidden"></input><input value="search/contributions/page" name="t:cp" type="hidden"></input><input value="gEKm0OA7FSmcJown0cwgS_NTMVmnun9SjZeaaG0LnM2BB5DGiQTCY-NZl8xnn0nwBXkAnaSmZM3t74Kb1lIdbfYLnUcbI9maNo5JCtpXEVAMMsn9icKUEP4aWX2EvmislAU39n6QhNkcGP6GumKvihnopCTs__Km2tathi6t6tAvkmFWt_zOgxdsAYuksaA4T9H0qUmnUSBsfrx1UiFUGdJUkggbAvCNtZ8qwvZQKMl_F7jWw-J57jtvk0_mSDwiOcrN0a0zTLAbZ3ed5z6SoD6VGCPSMk9piwUdVwqcaGlwAp2ww9nxphQeOgLTfbs3ZIt2f4-DoEsAspbGF3Q3T8fUUVXAEUs3wEDYDfTMX0IJzkrLOxcH8YtReznCOusYg0LLGFxZDXg_ugC0pLUQAx-EouyCzaqWrlDRrpOnLDZ3A16siDMF3eE8SHi4e1n4QFuMB9P_tlhNZbT9M2UTNqO1-GXjhLm7H0LV8CeaNOi8xKtdjjm-gG6l35cfj_r6SVZYrYUF6VhwD6KBoNMLivkydcabqLPR_hmGwKDeReQ6IGR5H7nlFiFLjfOmf5nRbiQ_CbnG0RIspi-qW1ZtKm2UX-zT7_vP4J3j-9HUf340BVOF2DcuJSmgVmJDK7oiMIBh2at-40NuvI8-Y8ff1f-eX09Nk7A7lQlfY2MN7ZhLpgqvqP_tB6HA8JUrzuh19Y-IAwZA0Xt13nf-i8ESjkF8-vvVpkZF3uig4pseoikfEfvaMlv81wCHBV5IqOSb" name="lia-form-context" type="hidden"></input><input value="TkbArticlePage:blog-id/SupportArticles/article-id/589:searchform.form:" name="liaFormContentKey" type="hidden"></input><input value="+wxoVSgVzktg0GPdJg9XS637WW4=:H4sIAAAAAAAAAK2SMU7DMBSGH5U6VQgJwQ1gdRjoAJ0qUAcUoFLEjGz3NQ0kcbAdEhaOwgkQl+jQjTtwAFYmBuwkRaUgkUKmyJ+T//9e7MdXaGcunCikkk8cLmItA5bqQMTKGVIfD8udsZARiVApgyoSYDj6ASkJXSF9QhPKJ0g0TVBpedclXEgMA0YYVUj6zEDK9cB+suOhTpPdi2nnZXv23oI1FzqFiQjPaIQaNt0rekudkMa+4xnB2O/licFVu1e0F1GNz9JfdZahFNwEeSmLAqVM9/RptD9+e3huAeRJdg6ntfz0NauneAP3ABq2vv+Ly73G22xZOxvAca3UVKFczFtaz9U3LF88w4byV5ONhf4y/NL6U9byv8j+kl/K9uCgVpiyt0tXD/sq5npuuF7So5L+K7KQ+gDqvry6IwQAAA==" name="t:formdata" type="hidden"></input></div> <div class="lia-inline-ajax-feedback"> <div class="AjaxFeedback" id="feedback"></div> </div> <input value="8mQ5ZP9lDtzwjyKgOtaOOE6ruJaLm1zni_M0TQ37HGY." name="lia-action-token" type="hidden"></input> <input value="form" id="form_UID" name="form_UID" type="hidden"></input> <input value="" id="form_instance_key" name="form_instance_key" type="hidden"></input> <span class="lia-search-input-wrapper"> <input placeholder="Search all content" title="Search" class="lia-form-type-text lia-autocomplete-input search-input lia-search-input-message" value="" id="messageSearchField_0" name="messageSearchField" type="text"></input> <input placeholder="Search all content" title="Search" class="lia-form-type-text lia-autocomplete-input search-input lia-search-input-tkb-article lia-js-hidden" value="" id="messageSearchField_1" name="messageSearchField_0" type="text"></input> <input placeholder="Search all content" ng-non-bindable="" title="Enter a user name or rank" class="lia-form-type-text UserSearchField lia-search-input-user search-input lia-js-hidden lia-autocomplete-input" value="" id="userSearchField" name="userSearchField" type="text"></input> <input title="Enter a search word" class="lia-form-type-text NoteSearchField lia-search-input-note search-input lia-js-hidden lia-autocomplete-input" value="" id="noteSearchField" name="noteSearchField" type="text"></input> </span> <span class="lia-button-wrapper lia-button-wrapper-secondary lia-button-wrapper-searchForm-action"><input value="searchForm" name="submitContextX" type="hidden"></input><input class="lia-button lia-button-secondary lia-button-searchForm-action" value="Search" id="submitContext" name="submitContext" type="submit"></input></span> </form> <span class="lia-icon-toggle lia-search-toggle"></span> <div class="search-autocomplete-toggle-link lia-js-hidden"> <span> <a class="lia-link-navigation auto-complete-toggle-on lia-link-ticket-post-action lia-component-search-action-enable-auto-complete" data-lia-action-token="_kps42xiaD5IrTf8NXpeW1VWBUMBWBuTR36F4v4fSds." rel="nofollow" id="enableAutoComplete" href="https://community.virginmobile.com.au/t5/tkb/v2_4/articlepage.enableautocomplete:enableautocomplete?t:ac=blog-id/SupportArticles/article-id/589&t:cp=action/contributions/searchactions">turn on suggestions</a> <span class="HelpIcon"> <a class="lia-link-navigation help-icon lia-tooltip-trigger" id="link_14" href="#"><span class="lia-img-icon-help lia-fa-icon lia-fa-help lia-fa" alt="Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type." aria-label="Help Icon" role="img" id="display"></span></a><div role="alertdialog" class="lia-content lia-tooltip-pos-bottom-left lia-panel-tooltip-wrapper" id="link_15-tooltip-element"><div class="lia-tooltip-arrow"></div><div class="lia-panel-tooltip"><div class="content">Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.</div></div></div> </span> </span> </div> </div> <div class="spell-check-showing-result"> Showing results for <span class="lia-link-navigation show-results-for-link lia-link-disabled" id="showingResult"></span> </div> <div class="spell-check-search-instead"> Search instead for <a class="lia-link-navigation search-instead-for-link" rel="nofollow" id="searchInstead" href="#"></a> </div> <div class="spell-check-do-you-mean lia-component-search-widget-spellcheck" class="spell-check-do-you-mean"> Did you mean: <a class="lia-link-navigation do-you-mean-link" rel="nofollow" id="doYouMean" href="#"></a> </div> </div> <div class="lia-quilt lia-quilt-footer lia-quilt-layout-footer lia-component-quilt-footer" class="lia-quilt lia-quilt-footer lia-quilt-layout-footer"> <div class="lia-quilt-row lia-quilt-row-main"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-icons"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <li:common-scroll-to class="lia-component-common-widget-scroll-to" li-bindable="" li-instance="0" componentId="common.widget.scroll-to" mode="default"></li:common-scroll-to> <div class="LithiumLogo lia-component-common-widget-lithium-logo" class="LithiumLogo"> <a class="lia-link-navigation" alt="Powered by Lithium" title="Social CRM & Community Solutions Powered by Lithium" target="_blank" id="link_16" href="https://www.lithium.com/powered-by-lithium"><img class="lia-img-button-lithium-logo lia-fa-button lia-fa-lithium lia-fa-logo" title="Social CRM & Community Solutions Powered by Lithium" alt="Powered by Lithium" aria-label="Social CRM & Community Solutions Powered by Lithium" id="display_0" src="https://virginmobileaus.i.lithium.com/skins/images/1788153936F1CEC69BC4470D8A90E720/responsive_peak/images/button_lithium_logo.png"/></a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="irresistible-gradient footer-divider"> </div> <div id="footer-container"> <footer class="footer"> <div class="container"> <div class="row-fluid continuous footer-links"> <div class="span2 col-ms-4 col-xs-6"><a href="/home/" title=" " class=" title semibold" style="display: none;"> </a> <ul class="unstyled"> <li class=""> <a href="//www.virginmobile.com.au/network/coverage/" title="Check Coverage" class=""> Check Coverage </a> </li> <li class=""> <a href="https://www.virginmobile.com.au/myaccount/paybill/" title="Pay Bill" class=""> Pay Bill </a> </li> <li class=""> <a href="//www.virginmobile.com.au/contact-virgin-mobile/" title="Contact Us" class=""> Contact Us </a> </li> <li class=""> <a href="//www.virginmobile.com.au/myaccountapp/" title="Get the app" class=""> Get the app </a> </li> <li class=""> <a href="//www.virginmobile.com.au/support/" title="Help & Support" class=""> Help & Support </a> </li> </ul> </div> <div class="span2 col-ms-4 col-xs-6"> </div> <div class="span2 col-ms-4 col-xs-6 hide"> </div> </div> </div> <div class="container-fluid"> <hr> </div> <div class="container"> <div class="row-fluid"> <div class="span8"> <ul class="inline"> <li class=""> <a href="//www.virginmobile.com.au/sitemap" title="Sitemap" class=""> Sitemap </a> </li> <li class=""> <a href="//www.virginmobile.com.au/about-virgin-mobile" title="About us" class=""> About us </a> </li> <li class=""> <a href="//www.virginmobile.com.au/terms-and-conditions" title="Terms & conditions" class=""> Terms & conditions </a> </li> <li class=""> <a href="//www.virginmobile.com.au/privacy" title="Privacy policy" class=""> Privacy policy </a> </li> </ul> </div> <div class="span3 offset1"> </div> </div> </div> </footer> </div> <script src="//www.virginmobile.com.au/resources/js/bootstrap.min.js"></script> <script src="//www.virginmobile.com.au/resources/js/bootstrap-hover-dropdown.min.js"></script> <script type="text/javascript"> if (Modernizr.touch) { $(function () { $('a.dropdown-toggle').click(function () { $a = $(this); $p = $(this).closest('li.dropdown') if ($p.hasClass('open')) { $a.removeAttr('data-toggle'); $a.removeAttr('onclick') } }); $('body').append('<style>.dropdown-backdrop{position:absolute;left:0;right:auto;bottom:auto;top:0;width:0px;height:0px;z-index:-990}</style>'); }); } else { $('.mega-menu a.dropdown-toggle').removeAttr('data-toggle'); $('.dropdown-toggle').dropdownHover(); } </script> </center> </div> <script type="text/javascript"> /*Crazy Eggs*/ setTimeout(function(){var a=document.createElement("script"); var b=document.getElementsByTagName("script")[0]; a.src=document.location.protocol+"//script.crazyegg.com/pages/scripts/0030/7382.js?"+Math.floor(new Date().getTime()/3600000); a.async=true;a.type="text/javascript";b.parentNode.insertBefore(a,b)}, 1); </script> <script src="//www.virginmobile.com.au/script-bundles/omniture?v=wfVlb6X21a0gOwttMY-yCwRJRYtWLrafUo3S_5zplFE1"></script> <script type="text/javascript"> s.channel="Help and Support"; s.prop15= (document.location.protocol == 'https:' ? 'https:' : 'http:'); if (s && s.t) { var s_code = s.t(); if (s_code) document.write(s_code); } </script> <script type="text/javascript" src="https://virginmobileaus.i.lithium.com/t5/scripts/95E6648155A17767FE04B60E58E4D432/lia-scripts-angularjs-min.js"></script><script language="javascript" type="text/javascript"> <!-- LITHIUM.AngularSupport.setOptions({"useCsp":true,"useNg2":false,"coreModuleDeps":["li.directives.common.slide-menu","li.directives.community.navigation","li.directives.common.scroll-to","li.directives.common.non-bindable"],"debugEnabled":false});LITHIUM.AngularSupport.initGlobal(angular);// --> </script><script type="text/javascript" src="https://virginmobileaus.i.lithium.com/t5/scripts/C16120C7BE7EC7F234A4DD63F8ED15F2/lia-scripts-angularjsModules-min.js"></script><script language="javascript" type="text/javascript"> <!-- LITHIUM.AngularSupport.init();LITHIUM.Globals.restoreGlobals(['define','$','jQuery','angular']);// --> </script><script type="text/javascript" src="https://virginmobileaus.i.lithium.com/t5/scripts/6F3A576765EF63C26CDBF33826E89C6C/lia-scripts-common-min.js"></script><script type="text/javascript" src="https://s7.addthis.com/js/300/addthis_widget.js"></script><script type="text/javascript" src="https://virginmobileaus.i.lithium.com/t5/scripts/FD44C62CB755D1E04873F929ADF735F1/lia-scripts-body-min.js"></script><script language="javascript" type="text/javascript"> <!-- LITHIUM.Sandbox.restore();LITHIUM.jQuery.fn.cssData.defaults={"dataPrefix":"lia-js-data","pairDelimeter":"-","prefixDelimeter":"-"};LITHIUM.CommunityJsonObject.User.policies['forums.action.message-view.batch-messages.allow']=false;(function(factory){if(typeof define==='function'&&define.amd){define(['jquery'],factory);}else if(typeof module==='object'&&typeof module.exports==='object'){factory(require('LITHIUM.jQuery'));}else{factory(LITHIUM.jQuery);}}(function($){$.timeago=function(timestamp){if(timestamp instanceof Date){return inWords(timestamp);}else if(typeof timestamp==="string"){return inWords($.timeago.parse(timestamp));}else if(typeof timestamp==="number"){return inWords(new Date(timestamp));}else{return inWords($.timeago.datetime(timestamp));}};var $t=$.timeago;$.extend($.timeago,{settings:{refreshMillis:60000,allowPast:true,allowFuture:false,localeTitle:false,cutoff:0,autoDispose:true,strings:{prefixAgo:null,prefixFromNow:null,suffixAgo:"ago",suffixFromNow:"from now",inPast:'any moment now',seconds:"less than a minute",minute:"about a minute",minutes:"%d minutes",hour:"about an hour",hours:"about %d hours",day:"a day",days:"%d days",month:"about a month",months:"%d months",year:"about a year",years:"%d years",wordSeparator:" ",numbers:[]}},inWords:function(distanceMillis){if(!this.settings.allowPast&&!this.settings.allowFuture){throw'timeago allowPast and allowFuture settings can not both be set to false.';} var $l=this.settings.strings;var prefix=$l.prefixAgo;var suffix=$l.suffixAgo;if(this.settings.allowFuture){if(distanceMillis<0){prefix=$l.prefixFromNow;suffix=$l.suffixFromNow;}} if(!this.settings.allowPast&&distanceMillis>=0){return this.settings.strings.inPast;} var seconds=Math.abs(distanceMillis)/1000;var minutes=seconds/60;var hours=minutes/60;var days=hours/24;var years=days/365;function substitute(stringOrFunction,number){var string=$.isFunction(stringOrFunction)?stringOrFunction(number,distanceMillis):stringOrFunction;var value=($l.numbers&&$l.numbers[number])||number;return string.replace(/%d/i,value);} var words=seconds<45&&substitute($l.seconds,Math.round(seconds))||seconds<90&&substitute($l.minute,1)||minutes<45&&substitute($l.minutes,Math.round(minutes))||minutes<90&&substitute($l.hour,1)||hours<24&&substitute($l.hours,Math.round(hours))||hours<42&&substitute($l.day,1)||days<30&&substitute($l.days,Math.round(days))||days<45&&substitute($l.month,1)||days<365&&substitute($l.months,Math.round(days/30))||years<1.5&&substitute($l.year,1)||substitute($l.years,Math.round(years));var separator=$l.wordSeparator||"";if($l.wordSeparator===undefined){separator=" ";} return $.trim([prefix,words,suffix].join(separator));},parse:function(iso8601){var s=$.trim(iso8601);s=s.replace(/\.\d+/,"");s=s.replace(/-/,"/").replace(/-/,"/");s=s.replace(/T/," ").replace(/Z/," UTC");s=s.replace(/([\+\-]\d\d)\:?(\d\d)/," $1$2");s=s.replace(/([\+\-]\d\d)$/," $100");return new Date(s);},datetime:function(elem){var iso8601=$t.isTime(elem)?$(elem).attr("datetime"):$(elem).attr("title");return $t.parse(iso8601);},isTime:function(elem){return $(elem).get(0).tagName.toLowerCase()==="time";}});var functions={init:function(){var refresh_el=$.proxy(refresh,this);refresh_el();var $s=$t.settings;if($s.refreshMillis>0){this._timeagoInterval=setInterval(refresh_el,$s.refreshMillis);}},update:function(timestamp){var date=(timestamp instanceof Date)?timestamp:$t.parse(timestamp);$(this).data('timeago',{datetime:date});if($t.settings.localeTitle)$(this).attr("title",date.toLocaleString());refresh.apply(this);},updateFromDOM:function(){$(this).data('timeago',{datetime:$t.parse($t.isTime(this)?$(this).attr("datetime"):$(this).attr("title"))});refresh.apply(this);},dispose:function(){if(this._timeagoInterval){window.clearInterval(this._timeagoInterval);this._timeagoInterval=null;}}};$.fn.timeago=function(action,options){var fn=action?functions[action]:functions.init;if(!fn){throw new Error("Unknown function name '"+action+"' for timeago");} this.each(function(){fn.call(this,options);});return this;};function refresh(){var $s=$t.settings;if($s.autoDispose&&!$.contains(document.documentElement,this)){$(this).timeago("dispose");return this;} var data=prepareData(this);if(!isNaN(data.datetime)){if($s.cutoff==0||Math.abs(distance(data.datetime))<$s.cutoff){$(this).text(inWords(data.datetime));}} return this;} function prepareData(element){element=$(element);if(!element.data("timeago")){element.data("timeago",{datetime:$t.datetime(element)});var text=$.trim(element.text());if($t.settings.localeTitle){element.attr("title",element.data('timeago').datetime.toLocaleString());}else if(text.length>0&&!($t.isTime(element)&&element.attr("title"))){element.attr("title",text);}} return element.data("timeago");} function inWords(date){return $t.inWords(distance(date));} function distance(date){return(new Date().getTime()-date.getTime());} document.createElement("abbr");document.createElement("time");}));;(function($){$(function(){$('.lia-top-quilt > .lia-quilt-row-header .lia-page-header').after($('.lia-quilt-header > .lia-quilt-row-feedback'));$("time.timeago").timeago()||jQuery("time.timeago").timeago();var $share=$('.lia-js-add-this-widget').first();$('.lia-component-kudos-widget-button').first().append($share);});})(LITHIUM.jQuery);LITHIUM.DropDownMenu({"hoverLeaveEvent":"LITHIUM:hoverLeave","mouseoverElementSelector":".lia-js-mouseover-menu","menuOpenCssClass":"dropdownHover","clickElementSelector":".lia-js-click-menu","menuElementSelector":".lia-menu-navigation-wrapper","menuItemsSelector":".lia-menu-dropdown-items","menuClosedEvent":"LITHIUM:menuClosed","closeMenuEvent":"LITHIUM:closeMenu","menuOpenedEvent":"LITHIUM:menuOpened"});LITHIUM.InformationBox({"updateFeedbackEvent":"LITHIUM:updateAjaxFeedback","componentSelector":"#pageInformation","feedbackSelector":".InfoMessage"});LITHIUM.InformationBox({"updateFeedbackEvent":"LITHIUM:updateAjaxFeedback","componentSelector":"#informationbox","feedbackSelector":".InfoMessage"});LITHIUM.InformationBox({"updateFeedbackEvent":"LITHIUM:updateAjaxFeedback","componentSelector":"#informationbox_0","feedbackSelector":".InfoMessage"});LITHIUM.InformationBox({"updateFeedbackEvent":"LITHIUM:updateAjaxFeedback","componentSelector":"#informationbox_1","feedbackSelector":".InfoMessage"});LITHIUM.Form.resetFieldForFocusFound();LITHIUM.CustomEvent('.lia-custom-event','click');LITHIUM.MessageBodyDisplay('#bodydisplay','.lia-truncated-body-container','#viewMoreLink','.lia-full-body-container');LITHIUM.InformationBox({"updateFeedbackEvent":"LITHIUM:updateAjaxFeedback","componentSelector":"#informationbox_2","feedbackSelector":".InfoMessage"});LITHIUM.Link({"linkSelector":"a.lia-link-ticket-post-action"});LITHIUM.AjaxSupport.defaultAjaxFeedbackHtml="<div class=\"lia-inline-ajax-feedback lia-component-common-widget-ajax-feedback\" class=\"lia-inline-ajax-feedback\">\n\t\t\t<div class=\"AjaxFeedback\" id=\"ajaxFeedback_3802d8ad6e727e\"><\/div>\n\t\t\t\n\t\n\n\t\n\n\t\t<\/div>";LITHIUM.AjaxSupport.defaultAjaxErrorHtml="<span id=\"feedback-error\"> <\/span>\n\n\t\n\t\t<div class=\"InfoMessage lia-panel-feedback-inline-alert lia-component-common-widget-feedback\" class=\"InfoMessage lia-panel-feedback-inline-alert\" id=\"feedback_3802d8ad951dc6\">\n\t\t\t<div role=\"alert\" class=\"lia-text\">\n\t\t\t\t\n\n\t\t\t\t\n\t\t\t\t\t<p ng-non-bindable=\"\" tabindex=\"0\" role=\"error\">Sorry, unable to complete the action you requested.<\/p>\n\t\t\t\t\n\n\t\t\t\t\n\n\t\t\t\t\n\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t\n\t\t<\/div>";LITHIUM.AjaxSupport.fromLink('#kudoEntity','kudoEntity','#ajaxFeedback','LITHIUM:ajaxError',{},'FwQvmJSa4hfYyj56_Xum5Zg__HoFA9ifbiNjD653tlA.','ajax');LITHIUM.AjaxSupport.ComponentEvents.set({"eventActions":[{"event":"kudoEntity","actions":[{"context":"envParam:entity","action":"rerender"}]}],"componentId":"kudos.widget.button","initiatorBinding":true,"selector":"#kudosButtonV2","parameters":{"displayStyle":"vertical","disallowZeroCount":"false","revokeMode":"true","kudosable":"true","showCountOnly":"false","useCountToKudo":"false","entity":"72702","linkDisabled":"false"},"initiatorDataMatcher":"data-lia-kudos-id"});LITHIUM.AjaxFeedback(".lia-inline-ajax-feedback","LITHIUM:hideAjaxFeedback",".lia-inline-ajax-feedback-persist");addthis_config={"pubid":"PoweredByLithium","services_compact":"facebook,twitter,more","services_expanded":"","services_exclude":""};var addthis_share={"url_transforms":{"shorten":{"twitter":"bitly"}},"shorteners":{"bitly":{}}};addthis.button(".lia-js-add-this-widget",{"ui_header_background":"ffffff","pubid":"PoweredByLithium","ui_header_color":"333333","ui_delay":500,"services_compact":"facebook,twitter,more","username":"PoweredByLithium","ui_language":"en"});LITHIUM.InformationBox({"updateFeedbackEvent":"LITHIUM:updateAjaxFeedback","componentSelector":"#informationbox_3","feedbackSelector":".InfoMessage"});LITHIUM.InformationBox({"updateFeedbackEvent":"LITHIUM:updateAjaxFeedback","componentSelector":"#informationbox_4","feedbackSelector":".InfoMessage"});LITHIUM.InformationBox({"updateFeedbackEvent":"LITHIUM:updateAjaxFeedback","componentSelector":"#informationbox_5","feedbackSelector":".InfoMessage"});LITHIUM.InformationBox({"updateFeedbackEvent":"LITHIUM:updateAjaxFeedback","componentSelector":"#informationbox_6","feedbackSelector":".InfoMessage"});LITHIUM.Placeholder();LITHIUM.AutoComplete({"options":{"triggerTextLength":0,"updateInputOnSelect":true,"loadingText":"Searching...","emptyText":"No Matches","successText":"Results:","defaultText":"Enter a search word","disabled":false,"footerContent":[{"scripts":"\n\n;(function($){LITHIUM.Link=function(params){var $doc=$(document);function handler(event){var $link=$(this);var token=$link.data('lia-action-token');if($link.data('lia-ajax')!==true&&token!==undefined){if(event.isPropagationStopped()===false&&event.isImmediatePropagationStopped()===false&&event.isDefaultPrevented()===false){event.stop();var $form=$('<form>',{method:'POST',action:$link.attr('href'),enctype:'multipart/form-data'});var $ticket=$('<input>',{type:'hidden',name:'lia-action-token',value:token});$form.append($ticket);$(document.body).append($form);$form.submit();$doc.trigger('click');}}}\nif($doc.data('lia-link-action-handler')===undefined){$doc.data('lia-link-action-handler',true);$doc.on('click.link-action',params.linkSelector,handler);$.fn.on=$.wrap($.fn.on,function(proceed){var ret=proceed.apply(this,$.makeArray(arguments).slice(1));if(this.is(document)){$doc.off('click.link-action',params.linkSelector,handler);proceed.call(this,'click.link-action',params.linkSelector,handler);}\nreturn ret;});}}})(LITHIUM.jQuery);\r\n\nLITHIUM.Link({\n \"linkSelector\" : \"a.lia-link-ticket-post-action\"\n});LITHIUM.AjaxSupport.fromLink('#disableAutoComplete_3802d8af7e7533', 'disableAutoComplete', '#ajaxfeedback_1', 'LITHIUM:ajaxError', {}, 'tkalDJY6E44K01me8ZSgN-BOFGoZpNBQmE8ffQ1ZwAM.', 'ajax');","content":"<a class=\"lia-link-navigation lia-autocomplete-toggle-off lia-link-ticket-post-action lia-component-search-action-disable-auto-complete\" data-lia-action-token=\"gq-T2fZ8GgYyrO8f3hwtocFmPWFPugOpoB1JGtlgOm4.\" rel=\"nofollow\" id=\"disableAutoComplete_3802d8af7e7533\" href=\"https://community.virginmobile.com.au/t5/tkb/v2_4/articlepage.disableautocomplete:disableautocomplete?t:ac=blog-id/SupportArticles/article-id/589&t:cp=action/contributions/searchactions\">turn off suggestions<\/a>"}]},"inputSelector":"#messageSearchField_0","redirectToItemLink":false,"url":"https://community.virginmobile.com.au/t5/tkb/v2_4/articlepage.searchform.messagesearchfield.messagesearchfield:autocomplete?t:ac=blog-id/SupportArticles/article-id/589&t:cp=search/contributions/page","resizeImageEvent":"LITHIUM:renderImages"});LITHIUM.AutoComplete({"options":{"triggerTextLength":0,"updateInputOnSelect":true,"loadingText":"Searching...","emptyText":"No Matches","successText":"Results:","defaultText":"Enter a search word","disabled":false,"footerContent":[{"scripts":"\n\n;(function($){LITHIUM.Link=function(params){var $doc=$(document);function handler(event){var $link=$(this);var token=$link.data('lia-action-token');if($link.data('lia-ajax')!==true&&token!==undefined){if(event.isPropagationStopped()===false&&event.isImmediatePropagationStopped()===false&&event.isDefaultPrevented()===false){event.stop();var $form=$('<form>',{method:'POST',action:$link.attr('href'),enctype:'multipart/form-data'});var $ticket=$('<input>',{type:'hidden',name:'lia-action-token',value:token});$form.append($ticket);$(document.body).append($form);$form.submit();$doc.trigger('click');}}}\nif($doc.data('lia-link-action-handler')===undefined){$doc.data('lia-link-action-handler',true);$doc.on('click.link-action',params.linkSelector,handler);$.fn.on=$.wrap($.fn.on,function(proceed){var ret=proceed.apply(this,$.makeArray(arguments).slice(1));if(this.is(document)){$doc.off('click.link-action',params.linkSelector,handler);proceed.call(this,'click.link-action',params.linkSelector,handler);}\nreturn ret;});}}})(LITHIUM.jQuery);\r\n\nLITHIUM.Link({\n \"linkSelector\" : \"a.lia-link-ticket-post-action\"\n});LITHIUM.AjaxSupport.fromLink('#disableAutoComplete_3802d8afd26dcf', 'disableAutoComplete', '#ajaxfeedback_1', 'LITHIUM:ajaxError', {}, '1i-R-OA96YgZo_POWsGr1C32BDFogKmmzdoTQzHZa8U.', 'ajax');","content":"<a class=\"lia-link-navigation lia-autocomplete-toggle-off lia-link-ticket-post-action lia-component-search-action-disable-auto-complete\" data-lia-action-token=\"FoIc0Qi4GYCv8gUq4MMCrDo9yhQ6pL25DVxFH-qGBIY.\" rel=\"nofollow\" id=\"disableAutoComplete_3802d8afd26dcf\" href=\"https://community.virginmobile.com.au/t5/tkb/v2_4/articlepage.disableautocomplete:disableautocomplete?t:ac=blog-id/SupportArticles/article-id/589&t:cp=action/contributions/searchactions\">turn off suggestions<\/a>"}]},"inputSelector":"#messageSearchField_1","redirectToItemLink":false,"url":"https://community.virginmobile.com.au/t5/tkb/v2_4/articlepage.searchform.tkbmessagesearchfield.messagesearchfield:autocomplete?t:ac=blog-id/SupportArticles/article-id/589&t:cp=search/contributions/page","resizeImageEvent":"LITHIUM:renderImages"});LITHIUM.AutoComplete({"options":{"triggerTextLength":0,"updateInputOnSelect":true,"loadingText":"Searching for users...","emptyText":"No Matches","successText":"Users found:","defaultText":"Enter a user name or rank","disabled":false,"footerContent":[{"scripts":"\n\n;(function($){LITHIUM.Link=function(params){var $doc=$(document);function handler(event){var $link=$(this);var token=$link.data('lia-action-token');if($link.data('lia-ajax')!==true&&token!==undefined){if(event.isPropagationStopped()===false&&event.isImmediatePropagationStopped()===false&&event.isDefaultPrevented()===false){event.stop();var $form=$('<form>',{method:'POST',action:$link.attr('href'),enctype:'multipart/form-data'});var $ticket=$('<input>',{type:'hidden',name:'lia-action-token',value:token});$form.append($ticket);$(document.body).append($form);$form.submit();$doc.trigger('click');}}}\nif($doc.data('lia-link-action-handler')===undefined){$doc.data('lia-link-action-handler',true);$doc.on('click.link-action',params.linkSelector,handler);$.fn.on=$.wrap($.fn.on,function(proceed){var ret=proceed.apply(this,$.makeArray(arguments).slice(1));if(this.is(document)){$doc.off('click.link-action',params.linkSelector,handler);proceed.call(this,'click.link-action',params.linkSelector,handler);}\nreturn ret;});}}})(LITHIUM.jQuery);\r\n\nLITHIUM.Link({\n \"linkSelector\" : \"a.lia-link-ticket-post-action\"\n});LITHIUM.AjaxSupport.fromLink('#disableAutoComplete_3802d8b028d180', 'disableAutoComplete', '#ajaxfeedback_1', 'LITHIUM:ajaxError', {}, 'PHrZj8Fd6caC3wqdwLocIghyF4yjIw1rNnCK3FJ38A0.', 'ajax');","content":"<a class=\"lia-link-navigation lia-autocomplete-toggle-off lia-link-ticket-post-action lia-component-search-action-disable-auto-complete\" data-lia-action-token=\"KzgzWjKe8fR30zeYfFGOgf3yUc1k-FQfa6uXj4R1rN8.\" rel=\"nofollow\" id=\"disableAutoComplete_3802d8b028d180\" href=\"https://community.virginmobile.com.au/t5/tkb/v2_4/articlepage.disableautocomplete:disableautocomplete?t:ac=blog-id/SupportArticles/article-id/589&t:cp=action/contributions/searchactions\">turn off suggestions<\/a>"}]},"inputSelector":"#userSearchField","redirectToItemLink":false,"url":"https://community.virginmobile.com.au/t5/tkb/v2_4/articlepage.searchform.usersearchfield.usersearchfield:autocomplete?t:ac=blog-id/SupportArticles/article-id/589&t:cp=search/contributions/page","resizeImageEvent":"LITHIUM:renderImages"});LITHIUM.AjaxSupport({"ajaxOptionsParam":{"event":"LITHIUM:userExistsQuery","parameters":{"javascript.ignore_combine_and_minify":"true"}},"tokenId":"ajax","elementSelector":"#userSearchField","action":"userExistsQuery","feedbackSelector":"#ajaxfeedback_1","url":"https://community.virginmobile.com.au/t5/tkb/v2_4/articlepage.searchform.usersearchfield:userexistsquery?t:ac=blog-id/SupportArticles/article-id/589&t:cp=search/contributions/page","ajaxErrorEventName":"LITHIUM:ajaxError","token":"TfFQG5otNOkEv6URBgc7x_29OHw7vK2KJWnw99us6lM."});LITHIUM.AutoComplete({"options":{"triggerTextLength":0,"updateInputOnSelect":true,"loadingText":"Searching...","emptyText":"No Matches","successText":"Results:","defaultText":"Enter a search word","disabled":false,"footerContent":[{"scripts":"\n\n;(function($){LITHIUM.Link=function(params){var $doc=$(document);function handler(event){var $link=$(this);var token=$link.data('lia-action-token');if($link.data('lia-ajax')!==true&&token!==undefined){if(event.isPropagationStopped()===false&&event.isImmediatePropagationStopped()===false&&event.isDefaultPrevented()===false){event.stop();var $form=$('<form>',{method:'POST',action:$link.attr('href'),enctype:'multipart/form-data'});var $ticket=$('<input>',{type:'hidden',name:'lia-action-token',value:token});$form.append($ticket);$(document.body).append($form);$form.submit();$doc.trigger('click');}}}\nif($doc.data('lia-link-action-handler')===undefined){$doc.data('lia-link-action-handler',true);$doc.on('click.link-action',params.linkSelector,handler);$.fn.on=$.wrap($.fn.on,function(proceed){var ret=proceed.apply(this,$.makeArray(arguments).slice(1));if(this.is(document)){$doc.off('click.link-action',params.linkSelector,handler);proceed.call(this,'click.link-action',params.linkSelector,handler);}\nreturn ret;});}}})(LITHIUM.jQuery);\r\n\nLITHIUM.Link({\n \"linkSelector\" : \"a.lia-link-ticket-post-action\"\n});LITHIUM.AjaxSupport.fromLink('#disableAutoComplete_3802d8b0791581', 'disableAutoComplete', '#ajaxfeedback_1', 'LITHIUM:ajaxError', {}, 'QAulL7ZnLAVvmSMOjsxikIgBvGLceN9FDSQUXrtNoZo.', 'ajax');","content":"<a class=\"lia-link-navigation lia-autocomplete-toggle-off lia-link-ticket-post-action lia-component-search-action-disable-auto-complete\" data-lia-action-token=\"8syjlYXXKfzRKgbcdEFkDyxZgzly4iLiN_q8uQ61ENY.\" rel=\"nofollow\" id=\"disableAutoComplete_3802d8b0791581\" href=\"https://community.virginmobile.com.au/t5/tkb/v2_4/articlepage.disableautocomplete:disableautocomplete?t:ac=blog-id/SupportArticles/article-id/589&t:cp=action/contributions/searchactions\">turn off suggestions<\/a>"}]},"inputSelector":"#noteSearchField","redirectToItemLink":false,"url":"https://community.virginmobile.com.au/t5/tkb/v2_4/articlepage.searchform.notesearchfield.notesearchfield:autocomplete?t:ac=blog-id/SupportArticles/article-id/589&t:cp=search/contributions/page","resizeImageEvent":"LITHIUM:renderImages"});LITHIUM.AjaxSupport.fromLink('#enableAutoComplete','enableAutoComplete','#ajaxfeedback_1','LITHIUM:ajaxError',{},'oSKd2PIXYPfKIZHuwTF9_35QDVymPhLd7EcG4iCQXdo.','ajax');LITHIUM.Tooltip({"bodySelector":"body#lia-body","delay":30,"enableOnClickForTrigger":false,"offset":[0,0],"triggerSelector":"#link_14","dynamicTooltip":false,"tooltipContentSelector":"#link_15-tooltip-element .content","position":["bottom","left"],"tooltipElementSelector":"#link_15-tooltip-element","dynamicTooltipPlaceholderSelector":"#link_15-tooltip-element .lia-panel-tooltip-placeholder-wrapper","events":{"def":"focus mouseover,blur mouseout"}});LITHIUM.SearchAutoCompleteToggle({"containerSelector":"#searchautocompletetoggle","enableAutoCompleteSelector":".search-autocomplete-toggle-link","enableAutocompleteSuccessEvent":"LITHIUM:ajaxSuccess:enableAutoComplete","disableAutoCompleteSelector":".lia-autocomplete-toggle-off","disableAutocompleteSuccessEvent":"LITHIUM:ajaxSuccess:disableAutoComplete","autoCompleteSelector":".lia-autocomplete-input"});LITHIUM.SearchForm({"asSearchActionIdSelector":".lia-as-search-action-id","useAutoComplete":true,"selectSelector":".lia-search-form-granularity","useClearSearchButton":false,"buttonSelector":".lia-button-searchForm-action","asSearchActionIdParamName":"as-search-action-id","formSelector":"#lia-searchform","asSearchActionIdHeaderKey":"X-LI-AS-Search-Action-Id","inputSelector":"#messageSearchField_0","clearSearchButtonSelector":null});new Image().src=["/","b","e","a","c","o","n","/","1","5","7","0","0","1","2","3","0","3","7","_","1","5","3","9","8","9","4","8","6","8","9","8","4",".","g","i","f"].join("");LITHIUM.Auth.API_URL='/t5/util/authcheckpage';LITHIUM.Auth.LOGIN_URL_TMPL='https://community.virginmobile.com.au/t5/user/userloginpage?dest_url=#{destUrl}';LITHIUM.Auth.KEEP_ALIVE_URL='/t5/status/blankpage?keepalive';LITHIUM.Auth.KEEP_ALIVE_TIME=180000;LITHIUM.Auth.CHECK_SESSION_TOKEN='18lzv0UkQdYskk-sLm3rmho7q6MP8Kaf_GxzLkzGiqE.';LITHIUM.AjaxSupport.useTickets=false;LITHIUM.Cache.CustomEvent.set([{"elementId":"link_3","stopTriggerEvent":false,"fireEvent":"LITHIUM:selectMessage","triggerEvent":"click","eventContext":{"message":72702}},{"elementId":"link_8","stopTriggerEvent":false,"fireEvent":"LITHIUM:selectMessage","triggerEvent":"click","eventContext":{"message":72713}},{"elementId":"link_9","stopTriggerEvent":false,"fireEvent":"LITHIUM:selectMessage","triggerEvent":"click","eventContext":{"message":72704}},{"elementId":"link_10","stopTriggerEvent":false,"fireEvent":"LITHIUM:selectMessage","triggerEvent":"click","eventContext":{"message":72703}},{"elementId":"link_11","stopTriggerEvent":false,"fireEvent":"LITHIUM:selectMessage","triggerEvent":"click","eventContext":{"message":72702}},{"elementId":"link_12","stopTriggerEvent":false,"fireEvent":"LITHIUM:selectMessage","triggerEvent":"click","eventContext":{"message":72697}}]);LITHIUM.Loader.runJsAttached();// --> </script></body> </html>