Please note: You can move to a rate plan with the same or higher value at any time, and downgrade back to a current plan of the same value that the service started on. Phone repayments will remain the same when changing your rate plan.
If you are not in a commitment, changing to a SIM plan or a plan with a lower minimum monthly fee won't cost you anything.
If you are in a 24 month commitment, you will need to pay it out to change to a plan lower than your original minimum monthly fee.
Change my Prepaid plan
You can change your Prepaid plan when you recharge your phone.
If you are not in a commitment, you can move onto our $10 Back Soon Plan while you’re away. This will let you keep your number and ensures you have the service when you return. Contact us here to arrange this or find out more before you board that plane/ship!
Upgrading to a new phone and plan
Checking your upgrade eligibility is easy! Simply log in to My Account and select "Check Upgrade Status" from the Quick Links on the left, we'll let you know how long you have left on your contact as well as any phone repayments remaining if you're upgrading early.
To upgrade from Prepaid to a Postpaid plan, check out our current plans and then contact us or visit us in-store so we can arrange this. When you swap from Prepaid to Postpaid, any real money credit on your Prepaid service will be applied to your first monthly bill.
This means that you will be charged a portion of your old plan and a portion of your new plan, and receive the equivalent included plan value. Your two separate plan value amounts will be combined over the total bill cycle to use. Once your plan change is submitted you will receive an SMS advising you of your available value.
Your old phone
Did you know that 96% of the materials found in a mobile phone can be recycled? You can recycle your old phone through Mobile Muster by heading into your local Virgin Mobile Store.