International Roaming lets you use your mobile for calls, text and data while you're travelling overseas. Check out our main International Roaming page for everything you need to know about activating, rates and roaming data packs.
Check the rates for the country you're visiting - Roaming is NOT included in your plan
Activate Roaming in My Account or the App.
Switch Roaming on in your phone
Check your phone is compatible (some older phones may not work with some overseas carriers)
Roaming is not available for Broadband or Prepaid services.
Rates & Charges
Roaming is not included in your plan so any usage will be shown as 'Excluded Usage'. There are different roaming rates for different countries, you can check all the rates here.
If you do use your phone overseas, you'll be charged for:
Receiving and making calls
Sending & receiving MMS (data usage)
You won't be charged for:
Messages from Virgin Mobile.
There may be a delay in charges showing on your account as they are sent from overseas carriers, the maximum delay could be up to 3 months, which means you can't rely on your Credit Limit kicking in and suspending your account to prevent extra usage. SMS's on your bill will be displayed from our message center number: 61411990010 and voicemails as 61411000212.
Don't forget to turn on cellular data / data roaming in your phone settings
We will send you SMS alerts for every estimated $100 spent on data usage.
If you purchase a roaming Data Pack you will receive alerts as you use 50%, 85% and 100% of your allowance.
Voicemail is not free while roaming. If unconditional diversions are set, the call stays in Australia and goes directly to Voicemail. This means you are only charged the standard Voicemail diversion cost. Conditional call diversions to Voicemail (such as no answer or busy) will incur charges as they still route through the overseas network.
How to use your phone overseas
Make a national call
Enter area code
Enter the local number
Make an international call
Dial '+' or the international access code '00'
Enter the country code for the country you are calling
Enter the number including the area code (if the number begins with a 0 then remove it).
Send an international SMS
Enter the country code for the country you are sending the SMS to
Enter the number minus the 0 at the front
Listen to voicemail
Just call +61411000212
Calling a number that is roaming
Callers from Australia just dial the mobile number as if the roaming number is in Australia.
Callers from overseas still need to call the number as if it's still in Australia - even if it's in the same country. Overseas callers must use the country code for Australia when dialling an Australian mobile number.
What to do if you need help
Sometimes roaming doesn’t work straight away so here are a few things to try if you’re having trouble:
Confirm roaming is switched on either in My Account or through the App.
If the carrier you’re connected to has no service, try a manual network selection and choose a different network. Check out our device guides (under Calls and Contacts) for instructions for your device.
For data roaming issues confirm Cellular Data / Data Roaming is switched on in your phone.