Lost or Stolen Phones

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Lost or Stolen Phones

by Community Manager on ‎19-10-2012 02:06 PM - edited on ‎15-07-2016 12:08 PM by Community Manager

If you've lost, misplaced or had your phone stolen, contact us so we can bar your SIM and block your phone. If your phone is lost or stolen outside of our opening hours, please contact us first thing the following day to ensure barring is applied to your SIM. If you’re able to lock or disable your device remotely, we recommend you do this ASAP to help prevent unwanted usage.


Barring the SIM card


We will need to bar 
your SIM so no one can use it to run up charges. If you do find your SIM card, we can remove the restrictions!

You are liable for all charges incurred on your SIM card/service up to the time you report it as lost or stolen to us.
 

Blocking your phone


We can use your IMEI to block your phone within 48 hours, though Emergency Services (000 and 112) will still be available.

If you find your phone or have it returned to you, contact us and we can remove the block within 48 hours.

Charges


There's no charge to have your SIM or mobile blocked. If you need a new SIM, you can collect one from your local store, or contact us and we can send you a new one at no cost. We will swap your number to the new SIM, but it will not have any of your stored information or content.

Things to consider


Barring your SIM or blocking your phone, will not cancel a commitment you have with Virgin Mobile.

You will still be charged your minimum monthly spend (and any extra fees) for the remainder of your commitment.

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