If you've lost, misplaced or had your phone stolen, contact us so we can bar your SIM and block your phone. If your phone is lost or stolen outside of our opening hours, please contact us first thing the following day to ensure barring is applied to your SIM. If you’re able to lock or disable your device remotely, we recommend you do this ASAP to help prevent unwanted usage.
We can use your IMEI to block your phone within 48 hours, though Emergency Services (000 and 112) will still be available.
If you find your phone or have it returned to you, contact us and we can remove the block within 48 hours.
There's no charge to have your SIM or mobile blocked. If you need a new SIM, you can collect one from your local store, or contact us and we can send you a new one at no cost. We will swap your number to the new SIM, but it will not have any of your stored information or content.
Barring your SIM or blocking your phone, will not cancel a commitment you have with Virgin Mobile.
You will still be charged your minimum monthly spend (and any extra fees) for the remainder of your commitment.