This issue has been resolved. If your issue persists, please follow the instructions below before contacting us.
The data connectivity issue affecting some Mobile Broadband services should now be fixed. Please restart your modem and try to connect. Should you still experience issues connecting, follow the steps below to update the APN settings in your modem. If you're still unable to connect, check back here for further updates.
We're currently investigating an issue where some Mobile Broadband customers are unable to connect to the internet. For further updates, please keep an eye on this article.
What do I do?
If you're experiencing issues connecting to the internet via your Mobile Broadband service, please restart your modem and try to connect again. If the problem persists please try and update your Access Point Name (APN) in the settings of your modem.
The settings of your modem can be accessed by connecting to the modem and typing 192.168.0.1 or 192.168.1.1 in the address bar of your web browser and logging in the with ther username and password of admin.
Inside the modem settings, your APN should be set to "yesinternet".
Instructions for the MF62 Modem are below, for other modems see here:
Connect to the WiFi modem
Go to 192.168.0.1 or 192.168.1.1 in your web browser.
Login with password "admin"
Click APN Settings
Change APN Setting to Manual APN and Click Add
Change Profile Selection to Add new, Profile Name to "yesinternet" and APN to "yesinternet"