If your Virgin Mobile Broadband isn't working the way it should, check out these troubleshooting steps.
There are different error codes you may receive depending on the type of issue that is encountered. They will appear on your screen with a brief description. If you get an error message pop up, the best thing you can do is to disconnect and reconnect your modem. If this fails try the troubleshooting steps below.
There are four different signal types your modem can pick up:
4G/LTE = Superfast 4G speeds
HSDPA = The preferred signal and speed type for 3G
UMTS = Fallback connection when no data transfers are in progress
GPRS = Generally not a good signal
If your modem is getting a GPRS signal or not holding a connection, and you're in an area that we do have Mobile Broadband Coverage, try the following to improve your connection:
If you've forgotten your modem's WiFi password or need to change it, check out our modem user guides for detailed instructions. You can also visit our Device Guides page for more troubleshooting info.
Contact us for further troubleshooting if these steps do not help!