Last Updated @ 11:00AM AEST, 5 March 2018
This issue has now been resolved.
You'll now be able to access My Account via your mobile device. If you're still having a problem, we'd suggest clearing your browser’s cache and cookies. Check out how to clear your browser's history here.
We currently have an issue where you won't be able to access My Account from the Virgin Mobile website on a mobile device. The My Account App and accessing My Account via a desktop will still work.
You don't need to do a thing, we have our team working hard to fix the issue. We appreciate your patience as we work through this.If you do need to access My Account, please use a desktop or download the My Account App to your mobile device.