This issue has now been resolved. You should now receive an email to reset your My Account password. If issues persist please get in touch with us.
We're currently investigating an issue where My Account Password Reset emails are not being sent. If you need access to My Account, we recommend trying the reset link in 24 hours.
If you're looking to make a payment, check out our pay a bill page which doesn't require a log in. You can also access the mobile app to check your usage, add data or turn on roaming.
We have all hands on deck working to resolve this issue and we apologise for any inconvenience this may cause. We'll continue to update this page as more info comes to hand.