I've locked myself out or I've entered my PIN wrong too many times. Help?
Please get in contact with us here as we’ll need your details to unlock it.
What can I do in the new app?
Check your usage
Keep tabs on your usage so you always know how much you’ve used and how much you’ve got left, with a summary of your data, calls and texts usage.
Share the data love by giving a buddy a data boost. Give as much or as little as you like to any other Virgin Mobile Postpaid customer. Click here to find out more.
Adding and removing a service, switching services
Touching the menu button at the top left hand corner of the screen and tapping on the mobile number will display an option to 'Manage Services' and once selected to ‘Add Another’ and ‘Remove All’. Once you’ve added a service, you’ll be able to manage that service’s usage just by tapping on the service number within the dropdown menu.
Paying your bill
Click here for the instructions to pay your bill via the app.
Managing your data
You can now add extra data on the go by tapping on the Menu button and selecting 'Data Packs'. You can also change or remove Data Packs as well.
Switch international roaming on/off
Not only can you turn roaming on or off within the app, you can also add a Roaming Data Pack and get data for use in 20 popular countries. Click here for more info on International Roaming.
Check your prepaid balance and expiry date
Keep tabs on your usage so you always know how much you’ve used and how much you’ve got left. See a summary of your data, calls and texts usage.
Our new app even has an Android widget, which means you can check your usage at a glance without even opening the app.
iOS 8 and up
Android 4.03 and up
For security reasons, the My Account App won’t work on devices where the operating system has been modified (otherwise known as ‘Rooting’ or ‘Jailbreaking'). A modified device may have the ability to access information normally protected by the standard OS. To ensure our customer's information is protected we’ve made it so the app won’t work on modified devices. You can still check your usage, add data and pay your bill by logging in to the My Account website.