Optus is closing down the 2G network on 1 August, 2017 in NSW, VIC, SA, QLD, ACT & TAS. The 2G network in WA & NT was shut down on 3 April, 2017.
After this date you won’t be able to use 2G devices on the Optus mobile network with your Virgin Mobile service. 3G Single Band devices also use the 2G mobile network in certain areas, so if you have a 3G Single Band device and are outside the coverage of our 3G 2100 MHz network, you will lose mobile service in these areas when the 2G mobile network closes. For more information on 3G Single Band devices, please check this page.
Why is this happening?
The 2G mobile network has been doing its thing for many years, but from 3 April 2017 it will be closing down. That means we are able to focus and invest in technology that offers better services for Virgin Mobile customers now and into the future. And so to stay connected and get the best possible coverage from that date, you’ll need to upgrade your device.
For frequently asked questions or to check if your phone will be affected by the 2G shutdown, click here.