WHAT’S HAPPENING TO THE 2G OPTUS MOBILE NETWORK?
Optus is closing down the 2G network from 3 April, 2017 in WA and NT and 8 August, 2017 in all other states.
After this date you won’t be able to use 2G devices on the Optus mobile network with your Virgin Mobile service. 3G Single Band devices also use the 2G mobile network in certain areas, so if you have a 3G Single Band device and are outside the coverage of our 3G 2100 MHz network, you will lose mobile service in these areas when the 2G mobile network closes. For more information on 3G Single Band devices, please see our FAQ below.
WHY IS THIS HAPPENING?
The 2G mobile network has been doing its thing for many years, but from 3 April 2017 it will be closing down. That means we are able to focus and invest in technology that offers better services for Virgin Mobile customers now and into the future. And so to stay connected and get the best possible coverage from that date, you’ll need to upgrade your device.
WHAT DOES THIS MEAN FOR MY 2G DEVICE?
From 3 April, 2017, your 2G device will no longer work with Virgin Mobile on the Optus mobile network. 3G Single Band devices will also no longer work in 2G areas. It means you’ll need to upgrade to a 3G Dual Band or 4G device.
WHAT FREQUENCIES DOES THE OPTUS 2G MOBILE NETWORK USE?
The Optus 2G mobile network currently uses 900 MHz spectrum.
HOW DO I KNOW IF I’M USING A 2G DEVICE?
If you have a 2G device, you’ll only ever notice one of these symbols: 2G, Edge, E or GPRS in the top right hand corner of your phone’s screen (next to the signal strength bars) when it’s switched on.
2G phones are typically older phones that are basically best for talking and texting only. Also, older models only feature basic text screens – and that means you may not even see a 2G icon on your phone.
If you see any of these icons: 3G, H+, 4G or LTE on your phone’s screen, then it means your phone is compatible with Optus’ newer network technologies. 3G Single Band phones will show “3G” when in Optus’ 3G 2100 MHz coverage areas, but fall back to 2G outside of these coverage areas. The latter coverage areas will be lost once Optus’ 2G mobile network is closed down.
ARE ALL 2G DEVICES AFFECTED?
Yes, any device that is 2G only will be affected by this change.
WHAT IS A 2G HANDSET?
The list below advises some of the most frequently used 2G handsets, please check to see if you are using one of these devices:
WILL MY PHONE STILL WORK AFTER 3 APRIL, 2017?
You can check this on our 2G Network Closure website.
WHAT IF I HAVE A 2G SIM?
While 2G SIMs will continue to work in some 3G devices, older SIMs will not fit into new 4G devices. Virgin Mobile recommends upgrading your 2G SIM card. SIM replacement is free of charge at Virgin Mobile stores. Visit us in store or contact us here to order a replacement SIM, free of charge.
HOW DO I KNOW IF I'M USING A 2G SIM?
2G SIM cards can be identified by the ICCID number printed on the card. If your SIM card starts with 896102 99, you'll need to get a new SIM card. Visit us in store or contact us here to order a replacement SIM, free of charge.
WHAT ARE MY OPTIONS ONCE THE 2G MOBILE NETWORK IS CLOSED?
If you have a 2G device, you’ll need to upgrade to a 3G Dual Band (UMTS 900/2100) or 4G device. If you have a 2G SIM, you may also need to upgrade that SIM card.
Virgin customers who are owners of Single Band 3G devices may continue to use the Optus 3G 2100 MHz mobile network, however your mobile network coverage will be reduced (depending on where you use the device) and your user experience may be degraded.
If you’re currently using a 3G Single Band device, you may need to upgrade to a 3G dual band (3G3100/900MHz) or 4G device. We recommend checking your coverage at virginmobile.com.au/coverage.
Stay tuned for further details on the 2G mobile network closure closer to 3 April 2017.
WHAT IF I’M USING A 3G SINGLE BAND PHONE?
3G Single Band is the 3G 2100MHz technology that connects your device to the Optus mobile network. Today, when 3G Single Band devices are used outside of Optus 3G 2100MHz network coverage areas, their service switches to 2G. From 3rd April 2017, 3G Single Band devices will lose coverage when moving into areas once covered by 2G. If you’re currently using a 3G Single Band device, you may need to change to a 3G Dual Band (UMTS 900/2100) or 4G device.
Commonly used 3G Single Band phones include:
I NEED A NEW DEVICE, HOW DO I UPGRADE TO A 3G/4G COMPATIBLE DEVICE?
WHAT BENEFITS WILL I GET AFTER UPGRADING?
Of course, you’ll still be able to make and receive calls and texts. But it’s data where you’ll enjoy a much better experience.
ARE PREPAID CUSTOMERS ENTITLED TO A REFUND?
Refunds will be assessed on a case by case basis and will depend on individual circumstances.
WHAT WILL HAPPEN IF I DON’T UPGRADE MY 2G PHONE OR SIM CARD?
If you have not updated your 2G or 3G Single Band phone prior to Optus closing its 2G mobile network from 3rd April 2017, your phone will display one of two messages in an area previously covered by the Optus 2G mobile network:
Our friendly team are here to help, contact us here.