As of 04/02/2019, there is limited mobile service available in Townsville due to flooding.
There may also be intermittent disruptions to mobile coverage in surrounding areas.
We’re working closely with authorities to gain safe access to restricted areas to restore and repair network facilities as quickly as possible.
Our highest priority is to restore communications for emergency services within the affected areas.
Where we can, we're attempting to deploy back-up generators and portable mobile towers to respond to network and power outages within the region.
Find out how to see what’s going with coverage in your area here.
We’re here to lend a hand, so if you need help with anything Virgin Mobile related, please reach out to us.