At Virgin Mobile, we regularly update our plans to offer some of the best in market deals. Your plan is closing because we saw a great opportunity to provide better value.
What is FairData™?
FairData™ is data, but fairer. You get loads of it, it rolls over, tops itself up, is simple to share, and loves music streaming. And it’s exclusive to Virgin Mobile. Check out all the details here and click FairData™.
Yep, we will send you an SMS to let you know that your plan has been changed over.
What is the data rate on my new plan?
All of our new plans include FairData™ which means if you use all your data, you will automatically top up with an extra 1GB of FairData™ for $10. And if you don’t use it up, it rolls over.
Will I still get my free Virgin 2 Virgin (V2V) Calls & Texts?
All of our new SIM only plans (like the one you’ll be moving to) come with Unlimited Calls & Texts to standard national numbers within Oz.
What will happen to my reward data bonus?
Any reward data bonuses attached to your service will remain active on your new plan.
What does Unlimited Calls & Texts mean?
Unlimited Calls & Texts means you won’t need to pay anything extra to call or SMS any standard number within Australia. This feature comes standard on all our SIM only plans (like the one you’ll be moving to). Our Fair Use Policy applies.
Does this mean I’ll be locked into a contract?
No, all we’re changing is the type of plan you’re on – you’ll still be on a month to month plan.
What do I need to do?
Nothing at all, your plan will change on your next bill cycle.
I think there is a better plan for me, how do I move to that one instead?
If you’d like to change to a different plan, log in to My Account and click Change Plan.
What are my options?
To discuss other options available to you get in touch with us here.
I pay for a data pack each month, what happens to it when my plan changes?
Any data packs you have on your service will remain when your plan changes over. If you no longer need the data pack head to My Account to remove it.
Will I continue to earn Velocity points on my new plan?
Yes, you will continue to earn 2 points for every $1 you spend (on postpaid plans). To take advantage of the offer or for more information including all the Ts’ & C’s head to our Velocity page.