Updated 23rd January 2017 - Samsung press conference
At 12pm (AEDT) today Samsung held a press conference to discuss the findings of their investigation into the Note7 incidents. For further information from the press conference, please click here.
Updated 1st December 2016 – Australian network discontinuation
As part of Samsung’s ongoing safety measures to recover all affected Galaxy Note7 devices, from 15 December 2016 customers still using the Samsung Galaxy Note7 will no longer be able to connect to the Optus mobile network to make calls, use data or send SMS messages. Customers will still be able to make calls to emergency services.
We urge any Virgin Mobile customer still using their Galaxy Note7 to back up their data, power down their device and return it immediately to their place of purchase, or contact us to discuss their options.
Samsung have confirmed that customers who exchange their Note7 for either the Samsung Galaxy S7 or Galaxy S7 Edge on a new 24mth contract can receive $250 credit against their account up until 22 December 2016.
To read Samsung’s full statement on the Australian network discontinuation, click here.
Updated 3rd November 2016 – New Software Update
Samsung Australia has announced a new Software Update for all replacement Galaxy Note7 issued in Australia to be pushed out from Saturday 5th November. This software update will automatically download and install to all replacement Note 7 devices.
This software update will limit the battery to a maximum charge of 60%.
Updated 21 October 2016 - Travelling with a Samsung Note7
Multiple airlines have now prohibited passengers from carrying Samsung Galaxy Note7 devices on-board international and domestic flights for both carry-on and checked baggage. You will not be permitted to take a Galaxy Note7 smartphone on any flight, even if it is switched off.
As per our previous update, if you have purchased a Samsung Galaxy Note7 (both original devices purchased before September 5 and new replacement devices), please contact us to discuss your options, or visit your nearest Virgin Mobile store, as soon as possible. Remember to back it up, perform a factory reset and turn it off before returning it to us.
Updated 13th October 2016 - Samsung extend voluntary recall to all Galaxy Note7 smartphones
Samsung Electronics Australia has announced it is taking the proactive and voluntary step to extend its current recall to all Galaxy Note7 smartphones in Australia, including those that were provided as replacement Galaxy Note7 smartphones. Customers who purchased a Galaxy Note7 (both original devices purchased before 5 September 2016 and new replacement devices) should back up their phone, perform a factory reset, power down their device and contact us to discuss their options.
Customers are entitled to a refund of handset charges and can recontract to another handset on a new plan or cancel their contract, all without incurring cancellation fees. Customers who choose to recontract to a Galaxy S7 or Galaxy S7 Edge on a new 24 month contract will receive a total of $250 credit against their plan.
When returning the Galaxy Note 7 device, customers do not need to return any of the original packaging or accessories, and the device can be in any condition.