Phones ordered during the pre-order period will start shipping from 22 September 17. Take a look at our delivery page to check on delivery timeframes or track your order.
I had to return my Samsung Galaxy Note 7, is there a special offer for me if I get a Samsung Galaxy Note 8?
We wanted to be fair to Virgin Mobile customers that were forced to return their Samsung Galaxy Note 7, so we will be offering a $250 credit to impacted customers that sign up for a Samsung Galaxy Note 8 on a 24 month Phone Plan during the pre-order period. If eligible, you can take up this offer by simply upgrading your service to a Samsung Galaxy Note 8 online, over the phone or in store during the pre-order period and we will apply the credit on your 2nd or 3rd bill after you receive your new phone.
Do I need to do anything to make sure the credit is applied?
If you are eligible to receive the credit it will be automatically applied to your account on the 2nd or 3rd bill after you receive your Samsung Galaxy Note 8.
Am I eligible for this offer if I’m in a contract?
Yes, however in order to be eligible for this offer you will need to upgrade to a brand new 24 Month Phone Plan. You will be charged for any outstanding handset repayments that may exist on your contract.