Virgin Mobile has had an amazing 18 years in Australia as part of the Optus portfolio of brands. However, from 30 May 2018, the Virgin Mobile brand will slowly be phased out.
Virgin Mobile is part of the portfolio of brands at Optus and they have decided to phase out the brand from 30 May 2018.
This decision comes as a result of a strategic review of the Optus and Virgin Mobile brands which was recently conducted ahead of the approaching expiry of the Virgin Mobile brand licence in 2020.
All customers will be able to continue to use their Virgin Mobile service as normal and all current contracts will be honoured. All current Virgin Mobile service teams, as well as My Account and the My Account app, will be available to support customers.
We will communicate with customers directly about any changes that may affect their Virgin Mobile account in the future.
Virgin Mobile retail stores will begin closing between 4 June 2018 until 30 June 2018. After this date, Virgin Mobile customers will be able to visit Optus retail stores for sales enquiries, replacement SIM cards and handset warranty claims.
For further details, visit our Find Out More page.
We encourage all customers to provide us with their most up to date contact information. If you would like to update your marketing preference to ensure you continue to hear from us, we suggest you update your details right here.
Virgin Mobile Australia has always been partly owned by Optus and became a wholly owned subsidiary of Optus in 2006, 6 years after it was founded in Australia.
We have been working through the details to ensure we continue to provide our customers and our people with the best possible experience which they have come to expect from Virgin Mobile; this has required some planning time.
As a business, we'll do our very best to redeploy our existing employees within the Optus business wherever possible.
From 15 June 2018, we will no longer sell Postpaid mobile & broadband services to both new and existing customers. Prepaid services have not been available for new customers since 16 October 2017.
All eligible Virgin Mobile postpaid customers will continue to earn Velocity points until 31 October 2019 unless extended. For further information about Velocity, please login to My Account.