VoLTE (Voice over LTE) is technology that enables voice calls on our 4G Plus network. VoLTE will be available to select Samsung phones from 22 November 2017 with further additions to come this year.
It will deliver some great improvements to voice calling. You can experience faster call connection times compared to 3G, and be able to talk and browse at the same time using 4G. Plus, just like our 3G network, 4G voice calls are high definition (HD) for sharp, clear call quality.
How do I get VoLTE?
Check the list below to confirm your phone is compatible for VoLTE and ensure you have the latest software installed on your phone.
Enable VoLTE in your phone’s settings. For compatible Samsung phones go to Settings > Mobile Networks > select VoLTE.
You’ll receive an SMS within 24 hours to confirm VoLTE is active on your service.
What phones will be VoLTE compatible?
Samsung Galaxy S8
Samsung Galaxy S8 Plus
Samsung Galaxy S7
Samsung Galaxy S7 Edge
Samsung Galaxy S6 Edge Plus
Samsung Galaxy Note 5
Samsung Galaxy A5 2017
We'll continue to update this page as more phones become available, so check back in regularly
WiFi calling is another feature Virgin Mobile will be releasing later in 2018. For more info click here.
Where will VoLTE be available?
VoLTE is available to all locations where there is 4G coverage.
Will I be eligible for the VoLTE service?
VoLTE will be available to Postpaid mobile customers using selected compatible VoLTE phones.
Can I make 4g voice calls to emergency 000? All Virgin Mobile supplied VoLTE compatible handsets can make calls to triple zero (000) on VoLTE. Your call will be sent as normal to your chosen emergency service (police, ambulance, fire).
For other VoLTE compatible handsets that have not been supplied by Virgin Mobile there may be limitations on calling triple zero on VoLTE in an area with no underlying 3g coverage.
How will I know when I'm using VoLTE?
Compatible Android phone customers will see VoLTE next to the 4G icon in the phone screen, when in a VoLTE coverage area. During a voice call, you will also see an HD icon in the calling screen.
Both handsets must be VoLTE compatible and in a 4G network area.
What will it cost to make calls using VoLTE?
VoLTE calls will be charged in exactly the same way as 3G voice calls. There are no additional charges for making calls on the 4G network.