VoLTE (Voice over LTE) is technology that enables voice calls on our 4G Plus network.
It will deliver some great improvements to voice calling. You can experience faster call connection times compared to 3G, and be able to talk and browse at the same time using 4G. Plus, just like our 3G network, 4G voice calls are high definition (HD) for sharp, clear call quality.
VoLTE is currently available to select iPhone and Samsung handsets.
We'll continue to update this page as more phones become available, so check back in regularly
Where will VoLTE be available?
VoLTE is available to all locations where there is 4G coverage.
Will I be eligible for the VoLTE service?
VoLTE will be available to Postpaid mobile customers using selected compatible VoLTE phones.
Can I make 4g voice calls to emergency 000?
All Virgin Mobile supplied VoLTE compatible handsets can make calls to triple zero (000) on VoLTE. Your call will be sent as normal to your chosen emergency service (police, ambulance, fire).
For other VoLTE compatible handsets that have not been supplied by Virgin Mobile there may be limitations on calling triple zero on VoLTE in an area with no underlying 3g coverage.
How will I know when I'm using VoLTE?
Once VoLTE is activated, iPhone customers will continue to see the 4G icon display on your handset.
Compatible Android phone customers will see VoLTE next to the 4G icon in the phone screen, when in a VoLTE coverage area. During a voice call, you will also see an HD icon in the calling screen.
Both handsets must be VoLTE compatible and in a 4G network area.
What will it cost to make calls using VoLTE?
VoLTE calls will be charged in exactly the same way as 3G voice calls. There are no additional charges for making calls on the 4G network.
What if I can't see VoLTE in my phone settings?
For phones purchased from Virgin Mobile, please ensure you have the latest firmware installed.
For phones not purchased from Virgin Mobile, the option to turn on VoLTE may not be present in the handset settings, if this is the case Virgin Mobile will not be able to support VoLTE on your device.