Our Postpaid plans have heaps of awesome value, but there are certain types of usage that aren't included in your plan which you should be aware of, these include:
If you exceed the included data or calls and text of your plan you'll incur extra charges. So you may want to consider adding a data pack or upgrading to a new plan if you find you're current plan isn't working for you.
Numbers that start with 11, 12, 13, 18 will generally have different rates to normal calls and may not be included in your plan. Visit our special numbers page for more info.
Roaming charges are not included in your plan. Have a look at our roaming page to find rates for the country you're visiting. Make sure to check out our Roaming Data Packs too.
Premium SMS, Premium MMS and Premium Voice Services are messages, photos or calls that are provided by third parties and usually originate from numbers beginning with ‘19’.
Premium Services can vary so be sure you check the fine print when making a call or sending a text or photo to one of these numbers. The rate should be advertised together with the number.
Check out our article on Premium Services to learn more.