WiFi Calling allows you to make calls and receive calls, SMS and MMS over a WiFi network. WiFi Calling is available to select Samsung phones (see below). WiFi Calling is not currently available for iPhones.
You'll be able to use this feature if you have a compatible WiFi Calling phone, you're connected to a supported WiFi network and you don't have sufficient mobile network coverage to make a call or send an SMS/MMS.
We'll continue to update this page as more phones become available, so check back in regularly.
Where can I use WiFi calling?
If you don't have mobile coverage available but you are in range of a Fixed Broadband WiFi connection that you have access to, your mobile will automatically make calls and send messages via the WiFi connection.
Am I eligible to get WiFi Calling?
WiFi Calling will be available to Postpaid mobile customers using selected compatible phones and who have access to a WiFi connection that supports WiFi Calling. WiFi Calling is not available for Prepaid services.
How much does WiFi Calling cost?
There are no additional charges for using the WiFi Calling feature. Calls, SMS and MMS over WiFi Calling will be charged exactly the same way as regular calls, SMS and MMS based on your monthly plan.
How will I know when I'm using WiFi Calling?
When your compatible phone is connected to WiFi, you will see an icon indicating this on the screen next to the signal bar. Different phones show different icons to indicate when connected to WiFi.
Can I make 4g voice calls to emergency 000?
All Virgin Mobile supplied VoLTE compatible handsets can make calls to triple zero (000) on VoLTE. Your call will be sent as normal to your chosen emergency service (police, ambulance, fire).
For other VoLTE compatible handsets that have not been supplied by Virgin Mobile there may be limitations on calling triple zero on VoLTE in an area with no underlying 3g coverage.
Is WiFi Calling secure?
Yes, WiFi Calling uses the same SIM based authentication that is used when making calls over the mobile network.
Encryption technology is also used to setup a connection between the handset and the mobile network which ensure that calls and messages are sent securely.
What happens to my call if I leave the WiFi hotspot?
Calls will handover seamlessly when moving between a WiFi hotspot and 4G VoLTE enabled mobile network coverage. Calls may drop when moving between a WiFi hotspot and 3G mobile network coverage.
How much data does a WiFi call use?
WiFi voice calls use approximately 3.8 MB of data for a 5 minute call, but this will vary based on the situation. The data will be used from the WiFi network.
Why can't I make or receive WiFi calls?
If you can't make or receive WiFi calls, it may be due to one of the following reasons:
What home WiFi routers/modems allow WiFi Calling?
Most WiFi routers that you have access to will allow you to use WiFi Calling.
Please note: The Fair Go policy applies to your use of WiFi Calling.