Keep up to date with the latest Android mobile software updates, view info on upcoming versions and know when we expect them to be available in one article! We'll update this page when we have new info to add; this could be when we’ve received the software update from the manufacturer or when we’re expecting to complete testing & approve the update. Once a software update has been approved by us, the manufacturer will release it through their normal processes. Generally the update is available to download within 1-2 weeks after we've approved it. Status Legend Testing: We're testing the software to make sure it works on our network. Testing Finished: We've completed testing and approved the software, now awaiting release by the manufacturer via their standard process. Available for download: Yay! The manufacturer has released the software. You'll receive a notification on your phone when it's available for you to download. Software releases are often staggered so you might not be able to download it straight away. Prior to updating the software, make sure to back up your data. Android Software Updates Phone Current Software Version Next Software Version Status Samsung Galaxy S3 4.3.0 Galaxy S3 4G 4.4.4 Galaxy S4 5.0.1 Galaxy S5 6.0.1 Galaxy S6 6.0.1 Galaxy S6 Edge 6.0.1 7.0 Testing - Expected completion: mid to late May Galaxy S6 Edge+ 6.0.1 7.0 Testing - Expected completion: mid to late May Galaxy S7 7.0 Galaxy S7 Edge 7.0 Galaxy S8 7.0 Galaxy S8+ 7.0 Galaxy Note 2 5.1.1 Galaxy Note 3 5.0 Galaxy Note 4 6.0.1 Galaxy Note 5 6.0.1 Galaxy Young 2 4.4.2 Sony Xperia SP 4.3.0 Xperia Z1 5.0.2 Xperia Z2 5.0 Xperia Z3 5.1 Xperia Z5 6.0 7.0 Testing Xperia Z5 Premium 6.0 7.0 Testing Xperia XZ 7.0 7.1.1 Testing HTC One M9 7.0 10 7.0 Huawei Nexus 6P 7.1.1 P9 6.0.1 LG G3 5.0 G4 6.0 STYLUS DAB+ 6.0 Oppo R9s 6.0.1 Last updated 6th April, 2017 Did you find the answer you were looking for? Give this post a Kudos! Register or log in to leave a comment or subscribe to be notified of updates (see article options).
Want to keep your mobile number? Read on to find out how to transfer your number over to Virgin Mobile. Before you request the transfer Make sure the number you want to transfer remains active. We cannot complete a transfer if the number has been cancelled. Transfers can take up to 3 business days (but usually takes around 3 hours) if on the same network. Once the transfer to Virgin Mobile is complete, your old service will be automatically cancelled. We don't charge you for transferring the number, but your old provider might, so you should check with them. Details you will need to provide To request the transfer of your number from a different carrier, we'll need the following details; Your name and date of birth (your details must match those on your previous account). The mobile number you wish to keep. The carrier you are transferring from. Your account number with your previous carrier if you were Postpaid. How to transfer your mobile number Activate your Virgin Mobile SIM Log in to My Account Click on 'Transfer my phone number' under Quick Links Click 'Request Transfer' Enter details about the mobile number you want to transfer Read and accept the terms and conditions Confirm the Virgin Mobile mobile number you wish to replace Click 'Request Transfer' Having issues submitting a request? Contact us and let us take care of the number transfer for you!
If you discover a problem or fault with your device you may be able to have it repaired under warranty. Warranty periods vary by device; All phones supplied by Virgin Mobile on 24 month Postpaid plans come with a 24-Month Warranty. Prepaid devices and broadband modems come with a 12 month warranty, unless stated otherwise by the manufacturer. Accessory warranties may vary and you can refer to the info that came in the original packaging. Dead On Arrival/Early Life Failure If your device is faulty within 30 days of purchase it may be deemed to be DOA (Dead On Arrival) or ELF (Early Life Failure). DOA/ELF issues should be referred back to the place of purchase (either nearest store or contact us if purchased direct). Please note: Apple iPhones have 24 hours from the sale date to quality for DOA/ELF. If the device is confirmed to be DOA/ELF after inspection by our technicians, Virgin Mobile can issue a brand new device. After 30 days, the manufacturer's warranty will apply with a repair to your existing device or sending a refurbished device if applicable. Warranty for Virgin Mobile Customers can be processed in store and over the phone with us (it doesn’t have to be the same place you got it). Warranty and Repairs We only support the use of official firmware on your device, issued by the manufacturer. Any installation of custom software may void your warranty. Before submitting your device for repair, remove your SIM card and any working memory cards. Ensure that you prepare the following: The faulty device or accessory Your proof of purchase; original receipt showing the purchase date, device IMEI number and model. To request the repair of your device, simply contact us or visit your local Virgin Mobile store. We will organise for your device to be sent away, answer any questions you may have and contact you when your device is ready for pick up. Repairing an iPhone running iOS 7 or above? Please disable the Find My iPhone feature that requires an Apple ID to restore the device. If you leave it active it may prevent technicians from being able to fix any issues. Repair Timeframe Approximately 80% of repairs are completed within 5-7 business days upon the repair centre receiving your device. The timeframe for a repair will depend on the type of handset and the type of issue. Once submitted, you can track the status of your repair on www.vmareturns.com.au at any time. Hot Tip Did you know that approximately 20% of repair requests we receive were rectified by trying the following 3 steps? Perform a backup of your contacts, photos, media etc. Confirm your device has the latest version of its operating system and update if required Perform a 'Factory Reset' or 'Restore' of your mobile device Restore Factory Default Settings on iPhone 1. Tap Settings 2. Tap General 3. Tap Reset 4. Tap Erase All Content and Settings 5. Tap Erase iPhone 6. Tap Erase iPhone to confirm Restore Factory Default Settings on Android 1. Tap Settings 2. Tap Backup & reset 3. Tap Factory data reset 4. Tap Reset device 5. Tap Erase everything Restore Factory Default Settings on Windows Phone 1. Tap Settings 2. Tap about 3. Tap reset your phone 4. Tap yes to accept 5. Tap yes to confirm
If you've lost, misplaced or had your phone stolen, contact us so we can bar your SIM and block your phone. If your phone is lost or stolen outside of our opening hours, please contact us first thing the following day to ensure barring is applied to your SIM. If you’re able to lock or disable your device remotely, we recommend you do this ASAP to help prevent unwanted usage. Barring the SIM card We will need to bar your SIM so no one can use it to run up charges. If you do find your SIM card, we can remove the restrictions! You are liable for all charges incurred on your SIM card/service up to the time you report it as lost or stolen to us. Blocking your phone We can use your IMEI to block your phone within 48 hours, though Emergency Services (000 and 112) will still be available. If you find your phone or have it returned to you, contact us and we can remove the block within 48 hours. Charges There's no charge to have your SIM or mobile blocked. If you need a new SIM, you can collect one from your local store, or contact us and we can send you a new one at no cost. We will swap your number to the new SIM, but it will not have any of your stored information or content. Things to consider Barring your SIM or blocking your phone, will not cancel a commitment you have with Virgin Mobile. You will still be charged your minimum monthly spend (and any extra fees) for the remainder of your commitment.
Voicemail not working the way it should? Try the following troubleshooting steps to get it back on track. Calls are not diverting to Voicemail You may not have Voicemail or your diversions correctly set up. Check the steps in our Set Up Voicemail article for more information. Voicemail is set up but not working Try cancelling all your diversions then setting them up again using the steps here.Keep in mind this may delete any current Voicemail messages you have stored. If you want to divert all calls to Voicemail, type **21*212# into your phone and press the call button to divert all incoming calls to your Voicemail without your mobile phone ringing. To remove you will need to cancel all diversions and then reset diversions. Extend rings before Voicemail picks up You can shorten or extend the number of seconds your phone rings before it goes to Voicemail. Type **61*212**x# (replace x with the number of seconds before the call goes to voicemail - the max you can enter is 30 seconds) into your phone and press the 'call' button. Call Forwarding If you divert your calls to another number your service will be charged normal call rates. If you are using a Prepaid number and set up a diversion to another number you will need to have enough credit for the diversions to work. To divert all calls to another number, type in **21*x# (x is the number you are diverting to) and press the call button. If you are diverting to a landline you will need to enter the area code. To remove this diversion you will need to cancel all diversions and reset diversions. Reset PIN You need to enter your PIN to listen to your messages from any other phone other than your mobile. If you don't know your PIN, contact us so we can reset it for you.
This article covers some basic troubleshooting steps if you’re having difficulty making calls, sending or receiving text or using your data. Troubleshooting If you’re unable to make a call, send or receive text or access your data it may be a simple fix. Follow these instructions: Turn your phone off and on Check there are no current issues reported or maintenance being completed in your area here Test your SIM in another phone. If your SIM works in another phone, yours may need to be assessed under warranty Swap your SIM Reset the Network Settings (this will delete WiFi and Bluetooth settings) Ensure your phones software is up to date Backup all your data and restore/reset your phone to default (don't forget to back up all your data!) Check out our Device Guides for step by step instructions for your phone. If these simple troubleshooting steps don’t resolve the issue you’re experiencing, you may need to contact us for further investigation.
Everything you need to know about Premium Services including costs, subscribing and barring. Premium SMS, Premium MMS and Premium Voice Services are messages, photos or calls that are provided by third parties and usually originate from numbers beginning with ‘19’. Premium Services are advertised in all types of media including television, radio, newspapers, magazines and the Internet. They are generally charged at higher rate than standard messages, photos or calls. Accessing a Premium Service Generally you will need to dial the number advertised or SMS a phrase or word to a number usually beginning with a ‘19’, or if you’re on the Internet, entering your mobile number into a website which is advertising Premium Services. 1900 number access on your service 1900 numbers may be restricted from your service, simply contact us to enable 1900 dialling. We can also disable 1900 dialling if you want to place a bar on premium numbers. Premium Service Charges The cost of premium services will vary by provider and the content you are purchasing, they can be charged anywhere between your standard SMS rate to $6.60 per message. Therefore it’s very important to look at the cost and pricing model you’re signing up for. These charges will appear on your next Virgin Mobile bill under the section “The Vibe & Other Stuff”. Premium Services can be charged as follows: Flat Rate: You pay a fixed amount for each call made, or SMS sent to and/or received from the Premium Service Subscription: You pay an ongoing subscription with associated charges per week/month etc or by content Joining Fees: You may also be charged an additional joining fee as part of an ongoing subscription Timed Rate: Premium Calls may be timed and charged at a per minute rate or one off drop charge Data Volume: Where you are charged according to how many kilobytes of data you download or consume. Unsubscribe from Premium Services To unsubscribe, simply replying 'STOP' to the PSMS that you received. Place a bar on Premium Services You can request the barring of all Premium SMS and Premium MMS services for free simply by dialling 275 from the handset you wish to bar and following the prompts. Requests to bar Premium SMS and Premium MMS services will be take effect by 6pm the following business day. Premium Services Complaints Your first step should be to raise your complaint with the content provider who supplied you with the Premium Service. To find their contact details go to www.19sms.com.au and enter in the shortcode you have received billing messages from. If you are unable to resolve your complaint with the content provider, please contact us. More Information: 19SMS – Your Guide to Mobile Premium Service ACMA – Mobile Premium Services FAQs ACMA – Mobile Phones: Child Safety Checklist Mobile Tips – Tips regarding premium services Communications Alliance Telecommunications Industry Ombudsman
** Updated: 25 October 2016 ** What's the update? Apple has released an iOS update (10.1) which will fix the hotspot issue. To update to iOS 10.1, go to Settings > General > Software Update. What's happening? We've confirmed the issue that some of our customers have been experiencing accessing Personal Hotspot with iOS 10 is due to carrier settings which need to be updated by Apple. Our networks team is currently working with Apple to get this resolved and this will be pushed out to devices as soon as possible. We'll update this article as soon as we get further information. What can I do? Apple have advised a workaround while this issue is investigated: Switch your iPhone to 3G first by going to Settings > Mobile > Mobile Data Options > Voice and Data > 3G Update your hotspot APN by going to Settings > Mobile > Mobile Data Options > Mobile Data Networks > Change Personal Hotspot APN to connect Once the APN has been updated, switch your phone back to 4G in Settings > Mobile > Mobile Data Options > Voice and Data > 4G If that doesn't work, turn your phone off and on again, then reset the network settings in your iPhone. Go to Settings > General > Reset > Reset Network Settings. Please note this will clear all your stored WiFi passwords. Should the above steps not resolve the issue, contact us so we can add your details to our investigation.
Need a hand getting email set up on your mobile? No worries! Check out this article to get started. Settings Below are the settings you’ll need to set up email on your mobile phone, if you’re using your Virgin Mobile or Virgin Broadband (via WiFi). You will need to have the right Mail Server settings and if your email account is from a different Internet Service Provider (ISP) you may need to contact them for the settings. Incoming Mail Server Type POP3 (Port 110) SSL Off Incoming Mail Server mail.virginbroadband.com.au Outgoing Mail Server smtp.optusnet.com.au (if using Virgin Mobile data) Alternate Outgoing Mail Server smtp.virginbroadband.com.au (using Virgin Broadband data) Account Name Your email address (leave blank for outgoing mail server) Password Email password (leave blank for outgoing mail server) Below are the steps for setting up email on your phone. You can also visit our Device Guides page for a visual how to. Email Set Up on iPhone Press Home Tap Settings Tap Mail, Contacts & Calendar Tap Add Account Select the Email Account Type Enter the name to appear on outgoing emails in the Name Field Enter Your Email Address Enter Your Email Account Password The iPhone will try to detect the Incoming Mail Server Address and the User Name for the Email Account. Enter settings provided above. (If Successful, Skip to Step 13) Select the Email Protocol Type by selecting either the IMAP or POP Protocol Button; for most ISP mail accounts, select POP Under the Incoming Mail Server Heading, Enter the Incoming Mail Server name in the Host Name Enter the email account user name Scroll Down, and under Outgoing Mail Server, enter the required name in the Host Name Leave the User Name and Password Fields Blank. Click save Set Up Email on Android: *Steps may differ for each device Access your Settings Select accounts Select add account Select Email Enter email address Enter password Select Manual setup Select from POP3 or IMAP (most ISP accounts will be POP3) Select Security: None Enter Port: 143 (IMAP) or 110 (POP3) Select Next Enter SMTP server: As provided above. Select Security type: None Enter Port: 25 Ensure Require sign-in is not ticked Press Next Select Sync schedule Select Peak schedule Choose to turn the following options off or on - Sync email - Notify me when email arrives - Automatically download attachments when connected to WiFi Enter Account name Enter Your name Select Done Considerations If you can receive emails but cannot send them you may not have the right Outgoing Mail Server settings entered. If your email account is with another Internet Service provider (ISP), you may need to contact them to get their Mail Server details. If your email account is provided by Google, Hotmail/ Live/Outlook or Yahoo! it is designed to work on more than one network without needing to change the outgoing mail server. This means your email can switch from using mobile data to WiFi seamlessly. Contact us if you still need a hand setting up email on your mobile phone.
If you've received a text message and have concerns over it's validity, read on. How to identify a scam text message Scam text messages usually involve; Promises of large cash prizes for competitions not entered (or even inheritances), claiming to be from large and legitimate corporations. Recipients are asked to either call a premium rate or overseas number to claim the prize which either leads to callers being placed into a never-ending queue (therefore generating premium rate revenue for the scammer) Recipients may be subject to a phishing scam where personal details and credit card numbers are requested. What should I do? Customers need to be aware of these scams and educated to ignore and delete the texts upon receipt. Do not call any numbers or click any links within the message. Need more info? Check out the Scamwatch website which allows you to report a scam and has detailed info on the different types of scams.
Not sure what size SIM Card you need for your new phone? Look no further! This article will have the information you need. SIM Cards SIM cards come in three sizes; Standard, Micro and Nano. Your phone must have the appropriate SIM used in it, and we definitely don’t recommend cutting your SIM to a different size. If you need a new SIM, check out this article to find out how to order one. Mobile Phones & SIMs If you’re not sure what size SIM you need, check out the table below: Standard SIM Micro SIM Nano SIM Samsung Galaxy SII Samsung Galaxy Young 2 iPhone 5 & iPhone 5S iPhone 4 & iPhone 4S iPhone 6 & iPhone 6S Samsung Galaxy SIII iPhone 7 & iPhone 7 Plus Samsung Galaxy S4 iPhone SE Samsung Galaxy S5 Samsung Galaxy S6 & Edge+ Samsung Galaxy Note 2 Samsung Galaxy S7 & Edge Samsung Galaxy Note 3 Samsung Galaxy Note 5 Samsung Galaxy Note 4 Huawei Nexus 6P Sony Xperia SP Huawei P9 Sony Xperia Z1 HTC One M9 Sony Xperia Z2 Sony Xperia XA Nokia Lumia 625 Sony Xperia Z3 Nokia Lumia 720 Sony Xperia Z5 Premium LG G3 LG Stylus DAB+ Microsoft Lumia 640 Nokia Lumia 950 Nokia Lumia 650 If your phone is not listed, please check the SIM size with the manufacturer.
You can check your Prepaid balance and credit expiry date in My Account or call or SMS 225. Online via My Account Log in to My Account Your prepaid balance and expiry date will be displayed in the Dashboard Via the My Account App Download the My Account Mobile App from the Google Play Store or iTunes. Log in to the app with your mobile number and 6 digit pin Select the ‘Summary’ tab Your remaining credit and expiry date will be displayed Call 225 from your Virgin Mobile number You'll hear a message with your expiry date and balance. Each call costs 20c. SMS 'BAL' to 225 from your Virgin Mobile number Within a few seconds you will receive a reply with your expiry date and balance. Each SMS costs 20c. For instructions on how to check the balance on your Broadband account, go here: How Do I Check my Broadband Usage?
What's happening? Apple has identified an issue with a small number of iPhone 6s handsets causing them to unexpectedly shut down. There are no safety concerns. However, Apple will be offering battery replacements to affected handsets free of charge. For more information please read the full statement on Apple's website. What should I do? If you've experienced this issue, you'll need to visit an Apple Retail Store or an Apple Authorised Service Provider. They'll check your device to confirm if you're eligible for a free battery replacement.
Activating your Postpaid SIM is easy, simply follow the steps below to get your new service up and running. What you'll need Your Virgin Mobile SIM Your Virgin Mobile or Service Number The last 5 digits of the SIM number (ICCID) on the back of your Starter Pack Your personal details Activating your SIM Go to the Activate Your Account page Confirm where you purchased your SIM from Enter your Virgin Mobile service number and 6 digit PIN you selected Confirm if you wish to port/transfer your existing mobile number Click Finish After activation YOUR FIRST BILL Your first bill will be calculated based on the number of days from when you activated and the date of your billing cycle. Your included value for your first bill will also be calculated based on the number of days your plan is active, this is often referred to as pro-rata. MY ACCOUNT This is your one stop shop to view your bill, make a payment, view your usage, update your address and more! Click here for more info and log in steps. MY ACCOUNT MOBILE APP If you're using an iPhone or Android phone and want to pay your bill or check your usage on the go, simply download our My Account Mobile App.
Activating your Prepaid SIM is easy, simply follow the steps below to get your new service up and running. What you'll need Your Virgin Mobile SIM Your Virgin Mobile or Service Number The last 5 digits of the SIM number (ICCID) on the back of your Starter Pack Your personal details SIM purchased via Web or Phone Go to the Activate Your Service page Confirm where you purchased your SIM from Enter your Virgin Mobile service number and 6 digit PIN you selected Confirm if you wish to port/transfer your existing mobile number Click Finish SIM purchased in Store or other locations Go to the Activate Your Service page Confirm where you purchased your SIM from Select the type of service you wish to activate (prepaid phone or broadband) Confirm whether you are an existing customer or not. If you are an existing customer you will be prompted to enter your existing mobile number and 6 digit PIN. If not you will be asked to enter your personal details. Enter the mobile number and SIM number of the service you wish to activate. Confirm if you wish to port/transfer your existing mobile number Click Finish You have now activated your new Prepaid Mobile!
This info will help you enter the correct settings to allow you to access the internet, send MMS or use your phone for tethering and personal hotspots. This is referred to as APN (Access Point Name) settings. Note: If you have a tablet or modem take a look at our Broadband APN settings Differences between the APNs Virgin Mobile customers can utilise either the YESINTERNET or VirginInternet APN's depending on the type of phone you have. The differences between the two are outlined below. APN Name Device What's it used for? YESINTERNET 3G/4G To connect to the internet MMS 3G/4G To send and receive MMS VirginInternet 3G Connect 3G-only services to the internet VirginWAP 3G Restricts access to internet + enables WAP How to update your settings from VirginInternet to Yesinternet OK, so you want to change from VirginInternet to YESINTERNET? Send a free text that says ‘4G’ to 226 using your Virgin Mobile (Texts to 226 are free). We’ll send you a notification text, then 2 configuration texts Follow your phone’s instructions to save and install the 2 configuration texts Start using 4G (As long as you are in a 4G coverage area with a 4G device). Note it could take up to 24hrs for 4G to be enabled but is usually much quicker. You’ll then be on the YESINTERNET APN and extra data will be charged as follows: Postpaid: $10 per Gigabyte, charged in 1 kilobyte units Prepaid:12c per megabyte, charged in 1 megabyte units Generic APN Settings Each APN is not case sensitive Authentication Type and APN Type are not always essential Settings YESINTERNET MMS Name YESINTERNET MMS APN YESINTERNET MMS Proxy - - Port - - Username - - Password - - Server - - MMSC - http://mmsc.optus.com.au:8002/ MMS Proxy - 220.127.116.11 MMS Port - 8070 MMS Protocol (Android 2.1+) WAP 2.0 WAP 2.0 MCC 505 505 MNC 02 02 Auth Type PAP PAP APN Type internet or default MMS Settings VirginInternet VirginMMS Name VirginInternet VirginMMS APN VirginInternet VirginMMS Proxy - - Port - - Username - - Password - - Server - - MMSC - http://mms.virginvibe.com.au:8002/ MMS Proxy - 18.104.22.168 MMS Port - 8070 or 9201 MMS Protocol (Android 2.1+) - - MCC 505 505 MNC 02 02 Auth Type Normal PAP APN Type internet or default MMS * Google Nexus phones may need the MVNO type changed to IMSI for both MMS & Internet settings The charging increments and extra data charges differ depending on the internet APN used: APN Prepaid Postpaid YESINTERNET 12¢/MB deducted in 1MB units $10/ GB deducted in 1kb units VirginInternet $2.05/MB deducted in 1kb units $10/ GB deducted in 1kb units How to enter APN Settings For a step by step visual guide on entering the APN settings on your phone, check out our Device Guides page or follow the steps below. iPhone APN settings are automatically updated to YESINTERNET and MMS when syncing an iPhone with iTunes and MMS will work if MMS and Mobile Data have been enabled. iPhone Personal Hotspots can be turned ON/OFF under Settings > Personal Hotspot If you're a Prepaid iPhone user - ensure you have 4G enabled on your Prepaid service to enjoy iPhone Personal Hotspots. See: How to enable 4G Android As a first option to resolve any data issues, try restoring the settings to default. In the Access Point Names menu, click More or Settings then tap reset to defaults. Try the following if still no luck: If Packet Data is turned on in Mobile Data/Networks then: Select Settings More Networks or More... or Wireless & Networks or Mobile Data or Mobile Networks Mobile Data or Mobile Networks Access Point Names Press Menu Button (Sony = bottom right, others = bottom left) Select New APN (or Reset to default if the phone came from Virgin Mobile) Windows Phone 1. Select Settings 2. Access Point Name 3. Add 4. Internet APN 5. MMS APN (scroll down to view) If settings are locked or cannot be changed on your Windows Phone please contact the manufacturer.
Read on for some handy tips on protecting your shiny new (and expensive) phone. Protecting your phone Get a phone cover and screen protector to guard against scratches and accidental damage. Enable a pin or password protection to keep your sensitive info safe. Take out phone insurance to cover you in the event your phone is lost, stolen or accidentally damaged. Only download apps from official sources (e.g. iTunes for iOS or Google’s Play store) Update the software on your phone when available to ensure your phone is protected against any security vulnerabilities. Check out our mobile software updates page to ensure you have the latest software installed. Register or log in to leave a comment
You can recharge your prepaid service with a credit card or voucher either over the phone or online. Credit Card Recharge Visa, Mastercard, American Express or Diners cards are accepted. For your protection there is a $200 limit for credit card recharges per Calendar Month. Once that limit is reached, recharges need to be made by using vouchers. Credit card transactions are blocked for all services where the account holder is under the age of 18. Recharge online Log in to My Account Click on 'Recharge my prepaid service' under the Quick Links menu Select Credit Card, then click Next Select the Prepaid Plan you wish to recharge with, then click Next Enter your credit card details, or use the saved credit card details if you have recharged before. Click Purchase/Recharge Auto-recharge Set and forget, use a monthly date or your credit level to trigger auto-recharge via credit card. Log in to My Account Click on 'Auto-recharge options' under the Quick Links menu Click 'Set up' Select the Prepaid Plan you wish to set up auto-recharge with, then click Next Enter your auto-recharge options, either day of the month or remaining balance Enter credit card details, or use the saved credit card details if you have recharged before Click Next Voucher Recharge Recharge vouchers are available Australia-wide from major outlets. Recharge online Log in to My Account Click on 'Recharge my prepaid service' under the Quick Links menu Select Voucher and enter the 12 digit Voucher number Select the Prepaid Plan you wish to recharge with and click Next Confirm your purchase Recharge over the phone Call 733 and follow the prompts or simply enter '733' followed by your voucher number then hit the 'call' button on your mobile. Keep in mind when recharging over the phone you will not have the option to change your Prepaid Plan. Prepaid dormancy If you do not recharge your Prepaid service with the minimum credit for a period of 180 days your service will be cancelled and you will lose any rights to that Virgin Mobile service number and any remaining credit that you may have had at the time. More information can be found in our Terms and Conditions.