Where can I purchase a new iPhone 7 and 7 Plus? As with any popular handset, we expect that there will be more people who want the new iPhone than available handsets. A limited number of iPhone 7 handsets will be on sale over the phone and online from 8am on 16 September. A limited number of iPhone 7 handsets will also be available in our stores from 9am on 16 September. Due to high demand, iPhone 7 Plus handsets won’t be available at this stage, but we’ll update our website and stores when stock becomes available. What is your stock availability? We’d recommend calling our stores ahead to check stock availability before visiting, as stock is limited. You can click here to view our store locations and contact details. Our current online store stock levels for the iPhones 7 are below; the timeframes listed show when you can expect delivery counting from launch day (16th September 2016) or from the day you order if after launch. Please note we try to make sure these are as accurate as possible but cannot guarantee availability. Info is current as of 12:20PM AEST 21/2/2017. What is Back Order? If you are happy to wait a little bit longer for your iPhone 7 or iPhone 7 Plus, Back Order gives you that option. You’ll be able to lock in a great deal straight away with Virgin Mobile and we’ll update you weekly via SMS to let you know you’re moving up in the queue! How much is the new iPhone 7 and 7 Plus with Virgin Mobile? We announced our pricing on 9 September, and it’s all available online here. When you join Virgin Mobile on Postpaid plans you can also enjoy a number of exclusive benefits. Will Virgin Mobile be offering all colour variants of the iPhone 7 and 7 Plus? Virgin Mobile will be ranging the five colour variants of the iPhone 7 and 7 Plus - Black, Silver, Gold, Rose Gold in 32GB, 128GB and 256GB models, however the Jet Black colour variant is only available in 128GB and 256GB models. We do expect some colours to be more popular than others so availability may vary. How do the iPhone 7 and 7 Plus differ to the iPhone 6s? Check out the full comparison between the iPhone 7 and 7 Plus, and the iPhone 6s here. What network frequency does the iPhone 7 and 7 Plus operate on? The iPhone 7 and 7 Plus work on the Optus 4G Plus network, which we use. For more info click here. When can I expect to get my phone if I pre-ordered? We will begin dispatching pre-orders from 15 September for delivery from 16 September. We expect the iPhone 7 and 7 Plus to be very popular so delivery timeframes may vary depending on when you order the phone. Check our delivery page for more info on when you can expect your iPhone to be delivered. How Do I track my iPhone delivery? You can track your iPhone delivery on our website by clicking here. Register or login to leave a comment.
Want to keep your mobile number? Read on to find out how to transfer your number over to Virgin Mobile. Before you request the transfer Make sure the number you want to transfer remains active. We cannot complete a transfer if the number has been cancelled. Transfers can take up to 5 business days (but usually takes around 3 hours). Once the transfer to Virgin Mobile is complete, your old service will be automatically cancelled. We don't charge you for transferring the number, but your old provider might, so you should check with them. Details you will need to provide To request the transfer of your number from a different carrier, we'll need the following details; Your name and date of birth (your details must match those on your previous account) The mobile number you wish to keep The carrier you are transferring from Your account number with your previous carrier if you were Postpaid. How to transfer your mobile number Activate your Virgin Mobile SIM Log in to My Account Click on 'Transfer my phone number' under Quick Links Click 'Request Transfer' Enter details about the mobile number you want to transfer Read and accept the terms and conditions Confirm the Virgin Mobile mobile number you wish to replace Click 'Request Transfer' Having issues submitting a request? Contact us and let us take care of the number transfer for you!
Keep up to date with the latest Android mobile software updates, view info on upcoming versions and know when we expect them to be available in one article! We'll update this page when we have new info to add; this could be when we’ve received the software update from the manufacturer or when we’re expecting to complete testing & approve the update. Once a software update has been approved by us, the manufacturer will release it through their normal processes. Generally the update is available to download within 1-2 weeks after we've approved it. Status Legend Testing: We're testing the software to make sure it works on our network. Testing Finished: We've completed testing and approved the software, now awaiting release by the manufacturer via their standard process. Available for download: Yay! The manufacturer has released the software. You'll receive a notification on your phone when it's available for you to download. Software releases are often staggered so you might not be able to download it straight away. Android Software Updates Phone Current Software Version Next Software Version Status Samsung Galaxy S3 4.3.0 Galaxy S3 4G 4.4.4 Galaxy S4 5.0.1 Galaxy S5 6.0.1 Galaxy S6 6.0.1 Galaxy S6 Edge 6.0.1 Galaxy S6 Edge+ 6.0.1 Galaxy S7 6.0.1 7.0 Testing Galaxy S7 Edge 6.0.1 7.0 Testing Galaxy Note 2 5.1.1 Galaxy Note 3 5.0 Galaxy Note 4 6.0.1 Galaxy Note 5 6.0.1 Galaxy Young 2 4.4.2 Sony Xperia SP 4.3.0 Xperia Z1 5.0.2 Xperia Z2 5.0 Xperia Z3 5.1 Xperia Z5 6.0 Xperia Z5 Premium 6.0 HTC One M9 6.0 7.0 Testing 10 6.0.1 7.0 Testing Huawei Nexus 6P 7.1.1 P9 6.0.1 LG G3 5.0 G4 6.0 STYLUS DAB+ 6.0 Last updated 13th February, 2017 Did you find the answer you were looking for? Give this post a Kudos! Register or log in to leave a comment or subscribe to be notified of updates (see article options).
Not sure what size SIM Card you need for your new phone? Look no further! This article will have the information you need. SIM Cards SIM cards come in three sizes; Standard, Micro and Nano. Your phone must have the appropriate SIM used in it, and we definitely don’t recommend cutting your SIM to a different size. If you need a new SIM, check out this article to find out how to order one. Mobile Phones & SIMs If you’re not sure what size SIM you need, check out the table below: Standard SIM Micro SIM Nano SIM Samsung Galaxy SII Samsung Galaxy Young 2 iPhone 5 & iPhone 5S iPhone 4 & iPhone 4S iPhone 6 & iPhone 6S Samsung Galaxy SIII iPhone 7 & iPhone 7 Plus Samsung Galaxy S4 iPhone SE Samsung Galaxy S5 Samsung Galaxy S6 & Edge+ Samsung Galaxy Note 2 Samsung Galaxy S7 & Edge Samsung Galaxy Note 3 Samsung Galaxy Note 5 Samsung Galaxy Note 4 Huawei Nexus 6P Sony Xperia SP Huawei P9 Sony Xperia Z1 HTC One M9 Sony Xperia Z2 Sony Xperia XA Nokia Lumia 625 Sony Xperia Z3 Nokia Lumia 720 Sony Xperia Z5 Premium LG G3 LG Stylus DAB+ Microsoft Lumia 640 Nokia Lumia 950 Nokia Lumia 650 If your phone is not listed, please check the SIM size with the manufacturer.
You can check your Prepaid balance and credit expiry date in My Account or call or SMS 225. Online via My Account Log in to My Account Your prepaid balance and expiry date will be displayed in the Dashboard Via the My Account App Download the My Account Mobile App from the Google Play Store or iTunes. Log in to the app with your mobile number and 6 digit pin Select the ‘Summary’ tab Your remaining credit and expiry date will be displayed Call 225 from your Virgin Mobile number You'll hear a message with your expiry date and balance. Each call costs 20c. SMS 'BAL' to 225 from your Virgin Mobile number Within a few seconds you will receive a reply with your expiry date and balance. Each SMS costs 20c. For instructions on how to check the balance on your Broadband account, go here: How Do I Check my Broadband Usage?
What's happening? Apple has identified an issue with a small number of iPhone 6s handsets causing them to unexpectedly shut down. There are no safety concerns. However, Apple will be offering battery replacements to affected handsets free of charge. For more information please read the full statement on Apple's website. What should I do? If you've experienced this issue, you'll need to visit an Apple Retail Store or an Apple Authorised Service Provider. They'll check your device to confirm if you're eligible for a free battery replacement.
** Updated: 25 October 2016 ** What's the update? Apple has released an iOS update (10.1) which will fix the hotspot issue. To update to iOS 10.1, go to Settings > General > Software Update. What's happening? We've confirmed the issue that some of our customers have been experiencing accessing Personal Hotspot with iOS 10 is due to carrier settings which need to be updated by Apple. Our networks team is currently working with Apple to get this resolved and this will be pushed out to devices as soon as possible. We'll update this article as soon as we get further information. What can I do? Apple have advised a workaround while this issue is investigated: Switch your iPhone to 3G first by going to Settings > Mobile > Mobile Data Options > Voice and Data > 3G Update your hotspot APN by going to Settings > Mobile > Mobile Data Options > Mobile Data Networks > Change Personal Hotspot APN to connect Once the APN has been updated, switch your phone back to 4G in Settings > Mobile > Mobile Data Options > Voice and Data > 4G If that doesn't work, turn your phone off and on again, then reset the network settings in your iPhone. Go to Settings > General > Reset > Reset Network Settings. Please note this will clear all your stored WiFi passwords. Should the above steps not resolve the issue, contact us so we can add your details to our investigation.
Activating your Postpaid SIM is easy, simply follow the steps below to get your new service up and running. What you'll need Your Virgin Mobile SIM Your Virgin Mobile or Service Number The last 5 digits of the SIM number (ICCID) on the back of your Starter Pack Your personal details Activating your SIM Go to the Activate Your Account page Confirm where you purchased your SIM from Enter your Virgin Mobile service number and 6 digit PIN you selected Confirm if you wish to port/transfer your existing mobile number Click Finish After activation YOUR FIRST BILL Your first bill will be calculated based on the number of days from when you activated and the date of your billing cycle. Your included value for your first bill will also be calculated based on the number of days your plan is active, this is often referred to as pro-rata. MY ACCOUNT This is your one stop shop to view your bill, make a payment, view your usage, update your address and more! Click here for more info and log in steps. MY ACCOUNT MOBILE APP If you're using an iPhone or Android phone and want to pay your bill or check your usage on the go, simply download our My Account Mobile App.
Activating your Prepaid SIM is easy, simply follow the steps below to get your new service up and running. What you'll need Your Virgin Mobile SIM Your Virgin Mobile or Service Number The last 5 digits of the SIM number (ICCID) on the back of your Starter Pack Your personal details SIM purchased via Web or Phone Go to the Activate Your Service page Confirm where you purchased your SIM from Enter your Virgin Mobile service number and 6 digit PIN you selected Confirm if you wish to port/transfer your existing mobile number Click Finish SIM purchased in Store or other locations Go to the Activate Your Service page Confirm where you purchased your SIM from Select the type of service you wish to activate (prepaid phone or broadband) Confirm whether you are an existing customer or not. If you are an existing customer you will be prompted to enter your existing mobile number and 6 digit PIN. If not you will be asked to enter your personal details. Enter the mobile number and SIM number of the service you wish to activate. Confirm if you wish to port/transfer your existing mobile number Click Finish You have now activated your new Prepaid Mobile!
This info will help you enter the correct settings to allow you to access the internet, send MMS or use your phone for tethering and personal hotspots. This is referred to as APN (Access Point Name) settings. Note: If you have a tablet or modem take a look at our Broadband APN settings Differences between the APNs Virgin Mobile customers can utilise either the YESINTERNET or VirginInternet APN's depending on the type of phone you have. The differences between the two are outlined below. APN Name Device What's it used for? YESINTERNET 3G/4G To connect to the internet MMS 3G/4G To send and receive MMS VirginInternet 3G Connect 3G-only services to the internet VirginWAP 3G Restricts access to internet + enables WAP How to update your settings from VirginInternet to Yesinternet OK, so you want to change from VirginInternet to YESINTERNET? Send a free text that says ‘4G’ to 226 using your Virgin Mobile (Texts to 226 are free). We’ll send you a notification text, then 2 configuration texts Follow your phone’s instructions to save and install the 2 configuration texts Start using 4G (As long as you are in a 4G coverage area with a 4G device). Note it could take up to 24hrs for 4G to be enabled but is usually much quicker. You’ll then be on the YESINTERNET APN and extra data will be charged as follows: Postpaid: $10 per Gigabyte, charged in 1 kilobyte units Prepaid:12c per megabyte, charged in 1 megabyte units Generic APN Settings Each APN is not case sensitive Authentication Type and APN Type are not always essential Settings YESINTERNET MMS Name YESINTERNET MMS APN YESINTERNET MMS Proxy - - Port - - Username - - Password - - Server - - MMSC - http://mmsc.optus.com.au:8002/ MMS Proxy - 220.127.116.11 MMS Port - 8070 MMS Protocol (Android 2.1+) WAP 2.0 WAP 2.0 MCC 505 505 MNC 02 02 Auth Type PAP PAP APN Type internet or default MMS Settings VirginInternet VirginMMS Name VirginInternet VirginMMS APN VirginInternet VirginMMS Proxy - - Port - - Username - - Password - - Server - - MMSC - http://mms.virginvibe.com.au:8002/ MMS Proxy - 18.104.22.168 MMS Port - 8070 or 9201 MMS Protocol (Android 2.1+) - - MCC 505 505 MNC 02 02 Auth Type Normal PAP APN Type internet or default MMS * Google Nexus phones may need the MVNO type changed to IMSI for both MMS & Internet settings The charging increments and extra data charges differ depending on the internet APN used: APN Prepaid Postpaid YESINTERNET 12¢/MB deducted in 1MB units $10/ GB deducted in 1kb units VirginInternet $2.05/MB deducted in 1kb units $10/ GB deducted in 1kb units How to enter APN Settings For a step by step visual guide on entering the APN settings on your phone, check out our Device Guides page or follow the steps below. iPhone APN settings are automatically updated to YESINTERNET and MMS when syncing an iPhone with iTunes and MMS will work if MMS and Mobile Data have been enabled. iPhone Personal Hotspots can be turned ON/OFF under Settings > Personal Hotspot If you're a Prepaid iPhone user - ensure you have 4G enabled on your Prepaid service to enjoy iPhone Personal Hotspots. See: How to enable 4G Android As a first option to resolve any data issues, try restoring the settings to default. In the Access Point Names menu, click More or Settings then tap reset to defaults. Try the following if still no luck: If Packet Data is turned on in Mobile Data/Networks then: Select Settings More Networks or More... or Wireless & Networks or Mobile Data or Mobile Networks Mobile Data or Mobile Networks Access Point Names Press Menu Button (Sony = bottom right, others = bottom left) Select New APN (or Reset to default if the phone came from Virgin Mobile) Windows Phone 1. Select Settings 2. Access Point Name 3. Add 4. Internet APN 5. MMS APN (scroll down to view) If settings are locked or cannot be changed on your Windows Phone please contact the manufacturer.
Need a hand getting email set up on your mobile? No worries! Check out this article to get started. Settings Below are the settings you’ll need to set up email on your mobile phone, if you’re using your Virgin Mobile or Virgin Broadband (via WiFi). You will need to have the right Mail Server settings and if your email account is from a different Internet Service Provider (ISP) you may need to contact them for the settings. Incoming Mail Server Type POP3 (Port 110) SSL Off Incoming Mail Server mail.virginbroadband.com.au Outgoing Mail Server smtp.optusnet.com.au (if using Virgin Mobile data) Alternate Outgoing Mail Server smtp.virginbroadband.com.au (using Virgin Broadband data) Account Name Your email address (leave blank for outgoing mail server) Password Email password (leave blank for outgoing mail server) Below are the steps for setting up email on your phone. You can also visit our Device Guides page for a visual how to. Email Set Up on iPhone Press Home Tap Settings Tap Mail, Contacts & Calendar Tap Add Account Select the Email Account Type Enter the name to appear on outgoing emails in the Name Field Enter Your Email Address Enter Your Email Account Password The iPhone will try to detect the Incoming Mail Server Address and the User Name for the Email Account. Enter settings provided above. (If Successful, Skip to Step 13) Select the Email Protocol Type by selecting either the IMAP or POP Protocol Button; for most ISP mail accounts, select POP Under the Incoming Mail Server Heading, Enter the Incoming Mail Server name in the Host Name Enter the email account user name Scroll Down, and under Outgoing Mail Server, enter the required name in the Host Name Leave the User Name and Password Fields Blank. Click save Set Up Email on Android: *Steps may differ for each device Access your Settings Select accounts Select add account Select Email Enter email address Enter password Select Manual setup Select from POP3 or IMAP (most ISP accounts will be POP3) Select Security: None Enter Port: 143 (IMAP) or 110 (POP3) Select Next Enter SMTP server: As provided above. Select Security type: None Enter Port: 25 Ensure Require sign-in is not ticked Press Next Select Sync schedule Select Peak schedule Choose to turn the following options off or on - Sync email - Notify me when email arrives - Automatically download attachments when connected to WiFi Enter Account name Enter Your name Select Done Considerations If you can receive emails but cannot send them you may not have the right Outgoing Mail Server settings entered. If your email account is with another Internet Service provider (ISP), you may need to contact them to get their Mail Server details. If your email account is provided by Google, Hotmail/ Live/Outlook or Yahoo! it is designed to work on more than one network without needing to change the outgoing mail server. This means your email can switch from using mobile data to WiFi seamlessly. Contact us if you still need a hand setting up email on your mobile phone.
Read on for some handy tips on protecting your shiny new (and expensive) phone. Protecting your phone Get a phone cover and screen protector to guard against scratches and accidental damage. Enable a pin or password protection to keep your sensitive info safe. Take out phone insurance to cover you in the event your phone is lost, stolen or accidentally damaged. Only download apps from official sources (e.g. iTunes for iOS or Google’s Play store) Update the software on your phone when available to ensure your phone is protected against any security vulnerabilities. Check out our mobile software updates page to ensure you have the latest software installed. Register or log in to leave a comment
You can recharge your prepaid service with a credit card or voucher either over the phone or online. Credit Card Recharge Visa, Mastercard, American Express or Diners cards are accepted. For your protection there is a $200 limit for credit card recharges per Calendar Month. Once that limit is reached, recharges need to be made by using vouchers. Credit card transactions are blocked for all services where the account holder is under the age of 18. Recharge online Log in to My Account Click on 'Recharge my prepaid service' under the Quick Links menu Select Credit Card, then click Next Select the Prepaid Plan you wish to recharge with, then click Next Enter your credit card details, or use the saved credit card details if you have recharged before. Click Purchase/Recharge Auto-recharge Set and forget, use a monthly date or your credit level to trigger auto-recharge via credit card. Log in to My Account Click on 'Auto-recharge options' under the Quick Links menu Click 'Set up' Select the Prepaid Plan you wish to set up auto-recharge with, then click Next Enter your auto-recharge options, either day of the month or remaining balance Enter credit card details, or use the saved credit card details if you have recharged before Click Next Voucher Recharge Recharge vouchers are available Australia-wide from major outlets. Recharge online Log in to My Account Click on 'Recharge my prepaid service' under the Quick Links menu Select Voucher and enter the 12 digit Voucher number Select the Prepaid Plan you wish to recharge with and click Next Confirm your purchase Recharge over the phone Call 733 and follow the prompts or simply enter '733' followed by your voucher number then hit the 'call' button on your mobile. Keep in mind when recharging over the phone you will not have the option to change your Prepaid Plan. Prepaid dormancy If you do not recharge your Prepaid service with the minimum credit for a period of 180 days your service will be cancelled and you will lose any rights to that Virgin Mobile service number and any remaining credit that you may have had at the time. More information can be found in our Terms and Conditions.
Generally, Virgin Mobile devices are not network locked. But if you encounter issues using a different provider's SIM in your device, here's what you should do; Confirm if the device is network locked Turn your phone/modem off – disconnect from any cables Remove your Virgin SIM Card Insert a non-Virgin Mobile SIM Card Turn your phone/modem on Your phone/modem will indicate if it is network locked. Some common Network Locked errors are: Network Locked Enter Network Key Unable to connect to network Network Error Network retrieval Error Network Control Key Request an unlock code Contact us with the following details on hand: Phone/modem Manufacturer and Model Phone/modem IMEI Number: example – 350121212121211212 If you remove the battery and look on the base/back of the phone, you can find the IMEI there and it should begin with '35'. Or from the dial pad/dial screen type *#06# Unlock your phone The team will provide you with a network unlock code and the steps to enter this code into your device. Once the code is entered, it can take from 15 minutes to 48 hours for your device to completely unlock. In the rare case that the network unlock code for your device is unavailable, it may take up to 5 business day for your code to be retrieved from the manufacturer. Out of contract? Check out our great range of SIM only plans, or take a look at our current Hot Offers if you're looking to upgrade.
We’ve put together a few tips to help you maximise the benefits of your service when roaming while minimising your costs. Before you go Check out the countries that roaming is available and the rates here Keep your phone secure by noting the Serial Number of your phone in case it is lost or stolen Pack your mobile phone battery charger and an electrical plug adaptor Download the latest version of the My Account App to help monitor your usage Keep your device safe by having a strong password or PIN and use your screen lock to avoid unintended calls or messages Consider turning off cellular data / data roaming in your phone settings while overseas Use WiFi where available While roaming, take advantage of available WiFi connections instead of using your mobile data. Data packs Check if there is a Roaming Data Pack available at your destination. Make the most of apps Rather than making calls or SMS use good old-fashioned email or why not use social media like Facebook to send communications en-masse? Use mobile applications (like Skype) which make calls using your data. Remember, you will still have to pay for any mobile data you use while accessing these kinds of apps so consider using this only when you have a WiFi connection available. Don't push it Consider switching off 'push' notifications (e.g. Facebook updates) as they will automatically add to your data usage and if you're roaming you will incur further data charges. Go local Purchase a local telco's SIM while overseas to take advantage of competitive call and data rates. Before you go, just make sure your phone is unlocked so you can pop in a local SIM card when you land. Leave a message for your messengers Voicemail is not free while roaming. Consider re-recording your voicemail greeting before you go to let people know you’ll be checking it when you’re back. Just dial 212 and follow the prompts to do this. Then switch on unconditional call diversions to Voicemail to stop calls routing to you while overseas. Don’t get lost Download offline maps of your destination(s) before you leave, that way you won’t need to use data to check where you’re going. Turn off updates Turn off automatic updates and subscriptions to podcasts, internet radio and other streaming media/apps. We’ve also got great tips on how to manage your data usage while overseas. You can check out our data hints here. Got any great suggestions of your own? Let us know! We would love to hear from you.
Just got an iPhone? Need help getting started? No worries, follow the steps below and you'll have your iPhone up and running in no time. Before you begin, make sure your Virgin Mobile SIM is activated. Insert your SIM card Insert the end of the SIM eject tool that came with your iPhone into the hole on the SIM tray. Press firmly and push it straight in until the tray pops out. If you don't have the tool, use a paper clip. Insert your Virgin Mobile SIM Card. Re-insert the tray in to your iPhone. Activate your iPhone You can activate your iPhone either through the iPhone or via iTunes. Activate directly on the iPhone Switch on your iPhone. Follow the onscreen instructions to activate and set up your iPhone. Please visit the Apple website if you require further guidance with getting started. Once the setup has completed you can start using your iPhone. Activate via iTunes You will need to download and install the latest version of iTunes from the Apple website: http://www.apple.com/itunes/ Connect the iPhone to a USB 2.0 port on your Mac or PC using the dock and cable that came with the iPhone. iTunes will start automatically once the Mac or PC recognizes that the iPhone is connected. Follow the onscreen prompts to activate your iPhone. Once your iPhone is activated, you will be prompted to setup an iTunes Account and to optionally nominate banking details for any iTunes Store purchases you may want to make, e.g., music, tones, wallpapers, etc. You will also be prompted to register your iPhone.
'Personal Hotspot' (also known as Tethering) is a feature that enables some Postpaid and Prepaid phones to work as a modem to connect your PC or other devices to the internet. How much does it cost? There are no additional costs but you should bear in mind that the usage will come out of your plan's included data. To avoid bill shock you can monitor your usage through My Account or supplement your data allowance with a Data Pack. Setting up a Personal WiFi Hotspot For a step by step visual guide on setting up a Personal WiFi Hospot on your phone, check out our Device Guides page or follow the steps below. iPhone Tap on Settings Tap on General Tap on Cellular Tap on Personal Hotspot Swipe the switch to On You can tap on the password field to update the randomly generated password.iOS 6 and above offers a shortcut to the Personal Hotspot feature. After using the iPhone hotspot once, the iPhone places a shortcut on the general setting screen (below the Bluetooth setting) to the Personal Hotspot. Android Setting up a personal hotspot on Android phones will vary depending on the phone and version of Android used, however the below is a general guide on how to set it up. Select Settings Go to Wireless and Networks or Connections Tap Tethering and portable hotspot (you may need to tap 'More' or 'Network sharing' to get to this option) Turn on Portable WiFi hotspot. Tap on Set up WiFi hotspot or Configure Enter a name for the network (SSID) Enter a password then select Save. Windows Phone Tap Settings Select Internet Sharing Tap Share Over Select WiFI Set Sharing to On To change the network name or password tap Setup. Connecting to your WiFi hotspot Ensure WiFi is enabled on your PC/laptop/tablet. In your WiFi connection list, select the network name you had created earlier (for iPhones this will be the name of your iPhone). Enter the Wi-Fi Hotspot password.
Transferring your contacts to your new phone is easier than you think. The actual process will vary from phone to phone so follow the appropriate guide below. iPhone to iPhone via iCloud On your old iPhone go to Settings > iCloud > Storage & Backup. Turn on iCloud Backup. Tap Back Up Now. Wait until the backup finishes. This can take sometime depending on how much data needs to be transferred and how fast your internet connection is. When the backup finishes, turn on your new iPhone, follow the prompts on screen to setup the language, location services and WiFi. When prompted select Choose Restore from iCloud Backup. Tap Next. Enter your Apple ID and password. Choose the backup of your old iPhone and tap Restore. iPhone to iPhone via iTunes Download and install the latest version of iTunes, also make sure your old iPhone has the latest iOS installed. Connect your old iPhone to your computer, open iTunes and select backup. Once the backup has completed, unplug your old iPhone. Turn on your new iPhone and follow the prompts on screen to setup the language, location services and WiFi. When prompted, select Restore from iTunes Backup. Connect your new iPhone to your computer. iTunes will ask you to restore from backup or set up as new. Select the backup of your old iPhone and click Continue. When the restore finishes, your device will restart and your contacts as well as any other content you have chosen will be available on the new iPhone. For further assistance we recommend visiting Apple's support page. Android to Android Your contacts automatically sync when you first turn on your new phone and login to your Google account. If you do not have a Google account, create one. Then on your old phone go to Settings > Accounts > Add Account. Once added your phone contacts will automatically sync to your Google account. iPhone to Android Use iTunes to sync your contacts to your Google account. Open iTunes on your computer. Connect your iPhone to the computer. Your iPhone will appear in iTunes. Click on the iPhone to open the device’s summary page Click the Info tab. Place a checkmark beside “Sync Contacts With” and select “Google Contacts” from the drop-down menu. Input your Google account and password, if you haven’t done so yet previously. Or, you can click Configure to change a previously set Google account. Click Apply. iTunes will then sync the existing contacts from your iPhone to your Google account. If you haven’t registered your Google account on your Android phone yet, add your Google account in Settings > Accounts. Allow your Google account to sync your contacts to your Android phone. Android to iPhone via Google/Gmail Account Ensure your Android phone is synced with your Google/Gmail account. If you have not done this before, on your Android phone go to Settings > Accounts > Add Account. Once added your phone contacts will automatically sync to your Google account. On your iPhone tap Settings. Tap Mail, Contacts, Calendars and add your Gmail account. Toggle the Contacts option to On. You should now find that all of your Google contacts are in your iPhone. Swapping SIMs Provided your Android phone and new iPhone take the same sized SIM card then you can just swap SIMs. Transfer the contacts on your Android phone to the SIM card (not all phones will have this option, refer to your phones manual to see if this is possible). Insert the SIM card into your new iPhone. Tap Settings > Mail, Contacts, Calendars > Import SIM Contacts. To transfer contacts on phones not listed above, please refer to the manufacturer's guide.